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FreemakeReviews 110

2.4

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Freemake Reviews Summary

Freemake has a rating of 2.4 stars from 110 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Freemake most frequently mention customer service, week trial and lifetime license. Freemake ranks 8th among Freeware sites.

service
23
value
28
shipping
12
returns
19
quality
26

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GB
1 review
3 helpful votes
Follow Ron I.
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SALE BUT NO SERVICE
August 20, 2021

My wife who is not a PC expert made the mistake of ordering a DVD converter from Freemake at the rip-off price of £59 which she could not download with the code key as it is a bit "hairy-fairy" to use unlike Paypal's 6 digit code. The company requested proof that she did not download the key by requiring screenshots which of course she does not now have or know how to do and anyway they should know if she has accessed the software or not if she had had the key. Todate she has not got her refund so please do not waste your money with this bunch of "crooks"!

Date of experience: August 20, 2021
North Carolina
2 reviews
10 helpful votes
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I purchased a lifetime license back in 2019 and loved the product. Two years later I can't access the software saying I need to purchase an upgrade at $59.95. I backed out of it and they immediately dropped the price to $19.95. I bought it. Then I tried to convert a youtube to mp3 and they said I had to buy another "King" upgrade. I wouldn't do business with these people under any circumstances. I can't stand the bait and switch routine. This was the worst. Freemake... should be renamed Wetake!

Date of experience: August 16, 2021
Indiana
1 review
4 helpful votes
Follow Wayne M.
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Freemake claimed to download videos from certain sites. I was skeptical, but for $1.02 I was willing to try the 1-week trial. As I guessed, their software did not work, and I thought that was it. Then a week later, apparently there was small print that allowed them to charge me another $42 for their product that does not work. It was clearly theft. I am very frustrated, but there is nothing I can do but warn others of their criminal activity. BE WARNED!

Date of experience: August 7, 2021
South Africa
1 review
1 helpful vote
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Freemake.com - I am not of the opinion that this is a safe site for acquiring software. Bought a temporary licence for a few dollars in order to trial the software. Needless to say I realised the conversion software could not support the source file and despite then leaving the trial to expire they proceeded to attempt to bill my account repeatedly claiming they were wanting to debit for my ONE-TIME payment for LIFE-TIME license of Freemake. As mentioned to them via email I actually gave them zero authorization to re-debit my account through Paypal so either they are illegally attempting to re-debit my account or they are using a very sneaky tactic in their terms or their processes to trick you into making it an above-board additional transaction. I think you need to approach freemake.com with caution as lucky enough I didn't have sufficient funds in my account at the time for the debit to go through and lucky enough Paypal allow one to cancel any repeat payments. Might I add that surprisingly I found that somehow freemake.com were down in my Paypal account as an approved 'automatic payment subscriber' even though I had no knowledge of approving this at any obvious stage in the process. I am not saying freemake.com are a scam or not legit but certainly I would advise that one approaches with caution and read read read before accepting or handing over your payment details.

Date of experience: May 30, 2021
California
1 review
2 helpful votes
Follow Fogey F.
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To be fair
April 10, 2021
Updated review

To be fair, while the experience was unpleasant, they did eventually give my money back. I read the legalese and got back to them within the very short trial period. I also found out they are not the worst. I got a good deal from a company I already worked with and was much happier.

Date of experience: April 9, 2021

SCAM - Stay away
November 18, 2020
Previous review

This is a great product, for about 5 days, then it stops working and forces you to either pay for a new key or email customer support. I even paid for the Mega Pack/ King/ Gold version. The only phone number was a recording that tells you to go to a website, that has no useful information. To give you an idea of how bad customer support is, I first complained Nov. 1 and am still unresolved 2 weeks later. No way is this Freeware. When you look at those glowing reviews, check the dates. They crippled it early in 2020, probably to take advantage of Covid. Save time and money. Go back to your old hobbies.

Date of experience: November 17, 2020
Ohio
1 review
0 helpful votes
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Furious
March 12, 2021

I brought this NOT free product.
It changed the extension on very single video on my computer.
It corrupted every single Windows Live file I have and I have no idea how to fix them.
The program won't save anything I do. Nothing. It's maddening.
It is a useless program, no refund, no help fixing the mess they made, and it doesn't work to boot.
DO NOT WASTE YOUR MONEY AND SAVE YOURSELF A HUGE HEADACHE!

Date of experience: March 12, 2021
Massachusetts
1 review
7 helpful votes
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Scammers
March 9, 2021

I paid $1 to remove the watermark. A week later they charged me 43 bucks. WTF?! Nowhere did it say I would be automatically charged. These people are scum sucking scammer twats. STAY AWAY!

Date of experience: March 8, 2021
Missouri
1 review
2 helpful votes
Follow Ben K.
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I don't expect the work of programmers to be free, I know it's hard work. But this is, as per usual on the internet with this type of product, some misleading bs that claims to be free but isn't. Sell a product or service, that's great, I love capitalism. But I'd never have anything to do with this company for the simple fact that they are dishonest, and as such I'm positive that they would underhandedly install any and all kinds of malware along with their ostensibly 'free' software that asks for payment once installed.

Date of experience: February 23, 2021
Nebraska
1 review
2 helpful votes
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Deceptive advertising
February 15, 2021

They said if downloaded the free version I could convert an MP4 to an MP3. So I did that, navigated all their crap, and then they said I can only convert if I buy the megapack. Why not say that upfront, I would've popped for the $0.99 they asked for, but don't waste my time and then bait and switch. I can't trust a company that is that deceptive.

Date of experience: February 15, 2021
Arizona
1 review
10 helpful votes
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I ordered their $1 one week trial and after the first week I was charged $42 for a 3 year license. You cannot cancel that and it looks like it is auto-renewed and I saw no way to even cancel the renewal. I believe this is false advertising. That is too bad because the product seems like it is a good product and works well but the way it is marketed is exactly like a scam.

Date of experience: February 10, 2021
Australia
1 review
2 helpful votes
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Don't download
January 29, 2021

Horrible scamware that lets you use for free yet puts horrible annoying logo in middle of screen, they want you to pay for full use, horrible scam, major rip off, avoid at all costs. Not legit software.

Date of experience: January 29, 2021
Arizona
1 review
5 helpful votes
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Good software but this company is a scam!
January 5, 2021

It's called freemake, but it's not free. Yes, you can download the app for free and convert a video for free, but if you don't want the Freemake brand plastered on your video, then you gotta pay. And then they make canceling your subscription as difficult as possible. I had to just change my credit card.

Date of experience: January 5, 2021
GB
1 review
0 helpful votes
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Works every time!
January 3, 2021

If you are looking for something very simple with no frills that works with very low effort to make home DVD this works very well.

Date of experience: January 1, 2021
Australia
2 reviews
0 helpful votes
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Great software for ease of use
December 29, 2020

Love this software due to it being so easy to use. Easy to most conversions and great for joining files to make one long video. This is my "go to" software for editing any movies I need for youtube or my own movies.

Date of experience: December 28, 2020
Florida
2 reviews
6 helpful votes
Follow Albert F.
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Freemake software has the most updates of any software I have to the point that it nags.

I purchased the Video Converter. The license is limited to a single machine. On my 1st purchase a decided not to buy then a discount incentive offered for a limited time an I purchased. Decided to buy for a 2nd PC, said no and same discount was offered but decided to not buy. Then a 3rd discount was offered even cheaper which soured me on my 1st purchase as I feel I overpaid for the 1st discount, So if you think about buying, say no until the 2nd discount offer for the best price.

The video convertor is fast, All the other Freemake software is ok but all nag you for new updates. Not sure why the developer is pushing so many through.

Date of experience: December 19, 2020
Iowa
1 review
13 helpful votes
Follow Patrick A.
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The conversion software is free if you want their trademark in the middle of your video. They have a one week trial for under $2. It worked fine for the one video I wanted to convert. You need to cancel your trial, somehow, or else they will roll you into a $40 lifetime license which there is apparently no way to stop. No notice before this happens. It is a scam unless you have the need to convert a lifetime of videos.
I sent multiple emails and filed a complaint with Paypal. They gave me my money back.

Date of experience: December 9, 2020
Texas
1 review
0 helpful votes
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Freemake video converter
December 8, 2020

I have been using this software for more then 4 years it is the best software of this type i have used it converts just about all formats, easy to use and works with most versions of windows as well. And will convert and write to disk as well.

Date of experience: December 7, 2020
GB
1 review
0 helpful votes
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Started as freeware
November 23, 2020

I bought this program, it was for one week, just to convert a home video
I thought it was free, but nope, had to pay for it a dollar for a week
I had to email them to cancel the automatic monthly, weekly payment
They did, but I am not sure it has actually been cancelled, time will tell I guess
It does the job it says it does, but it does seem to want to update nearly every hour, I have no idea why it needs to update, I cant see any difference after an update
But I might use it again without the updates
It does take a long time to convert a video though, even a 7 minute video can take several hours
This program started out as freeware, years ago, but they realised they could make money from it
Cant say I blame em, if the market is there, but they should relabel it, its not free any more, even though its very good at what it does

Date of experience: November 22, 2020
Idaho
1 review
10 helpful votes
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Garbage Cashgrab Software
November 17, 2020

Anyone giving this a decent review is fake or mental. The free version doesn't work at all and I didn't even bother with paying for it after reading all the comments saying that they don't allow you to unsubscribe from the payments. For context on why I say it doesn't work: I wanted to trim off some of a video I recorded that was too big of a file for other free software, but this said it could do it, and although it said the operation would take 2 mins I ended up going to sleep and waking up hours later with it not complete.

Date of experience: November 16, 2020
Italy
1 review
0 helpful votes
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Easy to use
November 13, 2020

Easy to use to convert files to different types. Take care when you choose the type of subscription... If you choose a weekly subscription, it will be renowed automatically at the end of the week...

Date of experience: November 13, 2020

From the business

Freemake provides quality freeware - Free Video Converter, Free Video Downloader, Free Audio Converter. Download and convert any video or audio free and in two clicks!