Frederick's of HollywoodReviews 89

Ok, I have always been a loyal customer to Fredericks. Refer all of my friends to buy there bras because they are great, for full-size breast.So here lies the issue, I purchased a bra in June 2015, order the wrong size by mistake. Received the package within a timely manner as always. But, when I returned it, I did an exchange on the returned label.So about in July I called about my exchange. 1. If you placed an order before June 13th you will not get a refund, or exchange, its merchandise credit ONLY! And it's all because of the new takeover. 2. It took me 35 mins on a weds in July to talk to customer service. 3. They couldn't find my order, or return, because they didn't have the old system any more, so it took them awhile. After they found my order, they never found my return, so they "forward" my information to the warehouse to find it. Then took my email address and said after the warehouse finds my return, I will receive a merchandise credit. 4. As of today August 17th, I called C. S. and waited 45mins before I spoke with C.S.and they repeated the same thing as last month. That's when I asked to speak to a supervisor. She apologized over and over with no new solutions. And didn't have my notes from last month because they just got another new system... WHAT THA #!? So she was telling me that they don't have my return. So I told them they lost it, cus I sent it back with Fredericks return label. To wrap it up, she finally took an extra step, and backed tracked my order and found my return, and guess what?. Forward it back to the warehouse and I'm waiting for an email again for my credit... we shall see. Because I still don't believe it. It's been 2months no credit. This customer service never been this bad. I wish I didn't have to get credit I want my money back, and don't have to deal with them for awhile until they get it together. If they ever do. Because they're so backed up and not organized.

Do not waste your time or money on Fredericks of Hollywood. I placed an order for my friends Bachelorette party after reading their shipment policy stating "Orders placed before 1:00pm PST will be shipped out on the same day*. Orders placed after 1:00pm PST will be shipped out on the following day" After 2 weeks of not receiving a confirmation email on shipment I emailed them, never received an email in return. 3 days later I decided to call them to check the status, they told me they had some issues on their end and it will ship out from the warehouse. I shared my concern on time because the party was fast approaching. 1 week later, still nothing. I called to cancel my order and they told me not a problem it had not been sent out yet and not to worry. 1.5 weeks later I get a charge to my credit card (which flagged them as fraudulent company). I called them to place my frustrating concerns about the issue but got nowhere. She had no answers to my questions and was absolutely no help. Their customer service needs major attention. This company is really not worth it, I wish I did a little more research on them before making a purchase. No wonder they are going under.

I ended up taking my business to Yandy.com and get the products 2 days later!

Luv, luv, luv them!

This is the only place I can order QUALITY plus size lingerie from and actually get what I ordered! My package arrived on time (and it was around valentines day) for me to use it when I needed it. I am a size 16, and I was having a hard time finding lingerie. I didn't want to order something that important from one of those knock-off websites from China that advertises one thing and when you get it it's a flimsy knock-off of what you wanted. My husband and I had a wonderful valentines weekend thanks to Fredericks online. And the prices were very reasonable!

The review below was before Fredericks of Hollywood seem to turn into a circus. I'm really confused as to what on earth happened to them. I remember excellent customer service and products, but now you're lucky if you get your money's worth or if they even reply. I'm really shocked because my past experiences where always extremely good anyway I'm just making sure people know what they're getting into now when they decide to purchase from Fredericks of Hollywood.

Fredericks of Hollywood is awesome they have great products and they always deliver on time. I've purchase from them a few time and the transactions always went smoothly and their customers service is very good I emailed them requesting info on shoe sizing and the message sent window didn't come up so I kept pressing send not realizing that every time I did a message was delivered, I only realized that was the case when I check my email and saw I had about 10 messages from fredericks.com and the next day I also had about 5 message from them, they responded to my all of those email which asked the same question. But all in all they have good variety and they deliver.