FramedArt.comReviews 33

I placed an order from this website and forgot to enter their coupon code, so I emailed to ask if the discount could be added. No response. My order arrived, and one of the pieces was framed crooked and with some lint trapped behind the plastic. I emailed again, no response. I tried their online chat, was told to email them. No help there either. I tried calling their support line, was put on hold and no one ever picked up the call. I am stuck with overpriced art that is of too poor quality to display. I cannot recommend this "business".

Ordered (over $500) art item... with a promised delivery date of 02/06 -11... sent 3 emails beginning on 2/8 since NO notification of shipment... got NO info... finally called on 2/11 and the response was pitiful... answered the phone "hello", no business name... thought i was dealing with a teenager... told the item had not shipped and could get NO info on the status of my order. Asked to cancel and get a refund... only to be told I had to send an email requesting... which I had actually done the day prior.
Sent another email requesting refund... and received a terse message "item already shipped"! So today, sent an email requesting tracking number.
NO response... nothing.
I am just regretting I did not check out this company before ordering.
NOW I will have to call my credit card company to dispute the charge they made on 2/3.

*SCAMMERS*
This place is out to RIP YOU OFF! DO NOT ORDER!
I placed an order and realized I had made a mistake in my measurements. I called IMMEDIATELY the next morning to request a cancellation. They refused to accept my cancellation advising me my order "had already been shipped." They further informed me to refuse the order when it arrived and when they received it back they would process my return 2-3 days. ALL LIES. I refused the order as directed and it has been sitting in their local FedEx warehouse ever since because they are refusing to accept the return. This place has STOLEN OVER $400 from me.

No longer good selection of prints, poor quality, and prints arrive with packaging bends that don't come out. No longer a customer.

I love the FramedArt.com store! Here I found the perfect paintings for my home that will add comfort and style to the interior. The quality of the print and frame is simply top-notch, every detail is thought out to the smallest detail. Fast delivery and excellent service only improved my shopping experience. Thank you FramedArt.com for your excellent selection and professional customer service. I will definitely recommend this store to all my friends and acquaintances!

Beware, they show non-glare glass as an option for your frame. You can order it and they will charge you for it. However they will ship non-glare ACRYLIC, aka plastic, in the frame. Upon receipt I called the company and was told that non-glare glass had been discontinued. But no indication of that on the ordering website. A very DECEITFUL business practice.

So the option is "discontinued", but you can order it and we will charge you for it. And if you don't notice, T.S. On your part! I did notice it immediately and called and to their was given a refund the next day.

This is a classic case of Buyer Beware!

My picture was delivered broken in an open box. I tried to replace it, which requires an RMA number first. Many phone calls and two e-mails from me didn't reach a response. Live chat does not work. I'm very disappointed. Beware!

Caution to prospective buyer to choose wisely because they charge s/h per item and do not pay return s/h for refunds. I chose two prints that were too similar to display together and returned one print. UPS charges more than the cost of the print to ship it back. USPO charged $2 less to ship it back. I did return it and purchased another print from the same artist that was a little different. They arrived rolled tightly and did take some time to flatten in order to spray and mount for framing. Other sellers have shipped print to me shrink-wrapped to a piece of cardboard. That way there are no wrinkles and curls to deal with. With all the s/h costs included, I invested less than $50 and matted/framed the 12x12 prints myself with nice old matching thrift store frames. Saved quite a bit of money and they look B+. Will buy from them again.

My comments echo much of what others have written. A couple of months ago, I ordered three framed prints from this company. When they arrived, I was dismayed at the quality of workmanship. The frames were flimsy plastic and the quality of reproduction left much to be desired. Thus, I returned the items in good condition, but the company deducted $38.00 for shipping costs. When I returned the box, I only paid $18.00 USPS. I emailed FrameArt today and they refused any additonal refund. For a company that touts its excellent service, it certainly failed to live up to this promise. I will never order from them again. From now on I'm ordering directly from the museum that has the provenance.

I ordered 2 large framed prints and received them in cheesy plastic frames, not wood. These frames could be bought from a store that deals with low quality plastic frames. There are no picture hooks or screws sent so you are on your own with that. They give you some impossible pieces of metal that for large prints require a level & a professional to mount. Run away from this company & use a more professional reputable company who provide wood frames & easy to install hardware which should already be existing on your frames. Not so. I have 2 large prints now that can't be hung & my options are limited as the frames are cheap plastic. I contacted the company and will update this review when and if I hear from them.

Yesterday I received my order from framedart.com. I couldn't believe that on the right side of the picture the mat does not lie flat. It's almost as if something is under the matting lifting it up. I ordered this product based on the positive reviews of the company but I guess whoever did the final inspection of my piece didn't pay much attention to make sure it was properly done. I have to wait until Monday when Customer Service is open to get my return going. I am also upset that, according to their return policy, I have to pay the return postage. I put good faith in this company that I would receive a quality product and I feel they should send a shipping label as it was their fault for the return. I would never buy from them again.

The operator called back with all the information on the dates of shipment and availability, I liked the service, the prices are also at the level. The right approach to work!

Do not purchase a frame. I bought a large frame which completely came apart a month and a half after purchase. Luckily, the picture is still intact.

I ordered 3 framed prints and when they finally arrived, one had dents in the frame and the other two were put together so sloppy that the corners didn't line up. This wasn't a small amount, one corner was 1/4" off. I called and had to send pictures and they gave me a RMA#. I shipped them out and finally had a refund for less than a third of the total which was almost $400. I emailed them back and eventually got a second refund but not for the full cost. None of the damage was on my part or shipping, it was all them yet they won't refund me what I paid

I ordered a picture of a beach in Maui and it was ABSOLUTELY DULL! The frame didn't look anything like the picture on the website either! I was even more disappointed when it cost me $50 to return the picture when it only cost Framed Art $30 to send it to me! DON'T WASTE YOUR MONEY!

I got my first order from Framedart.com today. The packaging was atrocious. No damage to the box but the glass is in 50 pieces. The packaging is nothing but a thin layer of bubble wrap around the picture in a box that is way too big for it. There is no structural cardboard inside the box to stop the picture from moving around. Customer service did replace the item but I have to wait another 10-14 days and I have zero confidence that it will arrive undamaged.

I ordered two prints. The quality of the reproduction is very low, blurry, and the frames are cheap plastic. One of the frames flexes and no doubt if I hang it, over time the frame will bow down. Awful product all the way around. The prints look like ones you'd skip over in a garage sale for $5. I'm in publishing so I recognize printing quality. The website shows "50% off," but the products are always on sale so don't fall for that gimmick. They accept returns, but that's expensive. You don't get the $35 to $45 in shipping to you refunded, and you have to pay shipping back to framedart.com, so a return, in my case anyway, will be $70 to $90. I thought I'd save money over buying from art.com, but art.com products are high quality, the frames are wood, the paper is top quality, the printing is crisp, and they have free shipping, so you don't save anything at framedart.com. Oh, be sure to read the fine print about returns. To return your art to framedart.com you have to put it in the original packing, include the packing slip, call for a return authorization, and insure it. If you don't insure it and the glass cracks or the frame falls apart (real possibility), you don't get a refund. Despite the hassle and expense, I'm returning my prints tomorrow.

First purchase. Purchased 5 framed prints for approximately $600. Print quality good. However, quality of frames unacceptable for this price point. Frame material not wood or metal, but plastic - very cheap. In addition, frame assembly shoddy. Overall impression - disappointed. I would not recommend purchasing framed art from framedart.com. The quality of framing detracts from the enjoyment of the print.

Prior to placing my order for a picture, I spoke with a customer service representative who advised me about glass options, I ordered non-glare instead of the clear glass upon his recommendation. The picture was delivered and is beautiful; however, the non-glare glass significantly distorts the beauty of the picture. I now have to pay to send the picture back and will be responsible for the cost to re-ship the picture back to me after the glass has been changed. Please be advised about the lack of knowledge and expertise of their customer service representatives which could ultimately require a return for correction. I'll never do business with this company again! You shouldn't do business with Framed Art either!

I purchased several (6) framed prints for my office at work. They were national park themed and I have to say that they are very high quality. Easy to order and selection was fantastic, Order arrived in timely manner also. Reasonable prices for the items. Shipping was a bit expensive (almost $15)