Fragrance DirectReviews 62

I've never ordered from FragranceDirect before however I ordered a perfume, for my self and it arrived. I smelt it and the scent is totally different it's got like a alcoholic smell to it. I waited for it to set and I can't smell nothing it's like I'm smelling air and I don't know why I bothered buying it. Its just a waste of my money and it's not from u. K it's from France. I wont be buying from this website ever again. I've bought the brand I ordered before I know the smell and it's not authentic it's not the same so I thought I'd write this review so nobody goes through what I've been through and as a warning not to waste you're money.

I have read few negative comments and I think is unfair, contacted costumers services really kind & helpful in every way. The free delivery come with a tracking number, I knew exactly the delivery date, I choose the gift packaging excellent, the product is authentic it was 200 mil Boss blue night and it does smell as the one I bought in Harrods but much cheaper. Why I am writing this review because some people are hinting the perfumes dont smell right.
I am happy with it

I got an email offering free eye cream gift timed at 7.30am and so@ midday I went online to order over £260 of goods yet at checkout no eye cream. When I phoned I got told that theyd sold out and there was nothing they were prepared to do. Theyre attitude was too bad, not interested. There was no apology, no solution offered and the guy could not care less I would not use them again. Awful service

I ordered for a special birthday was utterly disappointed when my order never arrived so I phoned told them my order was very late and they apologised and said they would be my order out that day or the latest the next day the 25 January now had email saying my order will not be delivered until the 26 January this is frustrating annoying and totally unacceptable never even had an email to say your order is going to be late in the beginning will never use this company again so unreliable

Bear in mind the company sells discontinued or excess lines, so it's no frills here, so when it's sold out, it's gone. I've used them a couple of times and the service is good, but could be better.

Sometimes the website isn't updated, and items go out of stock, or a photo isn't accurate, but given the huge discounts this can be over looked. Delivery isn't fast, but arrives within the allotted time (within 5 working days). You have to make it worthwhile to place an order as free delivery is when you order £40 or sometimes a promotion when they lower the threshold to £20.

Don't bother to send an item to Europe! If Fragrance Direct has a problem, they won't accept responsibility and will blame DPD. I ordered a birthday present for a friend on 23. 09. 15, paying for their express delivery to Norway, in advance, with extra time added incase of delays. I noticed by the due date of delivery, my parcel had still not arrived. When I first called DPD, they informed me that they had attempted to make contact with them on the 24th via email as there was a problem with their invoice (VAT number missing ect) When I called Fragrance Direct to enquire why I have to follow up on my own parcel and what DPD had informed me, their initial response was, they had not received any email from Dpd and they will rectify the problem. I waited till that afternoon and still no movement on my parcel. I called DPD again. They informed me the Fragrance Direct person didn't faxed a correct invoice to them but asked them to fill in the missing information on the old invoice? That's not allowed as the invoice has to be printed by the senders company. At this point I was very upset and annoyed! How hard can it be to forward a complete, correct invoice? Incompetence on all levels! I was still reeling that both parties were laying blame on each other. However DPD then emailed me a "screen shot" of the initial contact via email regarding the 24th! What liars? When I called FD again demanding why they are not taking responsibility and that I have proof that DPD is not to blame, the operations manager opted to resolve the situation! Till this day, my parcel has still not reached my friend for his birthday (express delivery is 3-5 days) and to add insult, Fragrance Direct has recalled their parcel two days ago and has emailed me to inform me that they have given a refund.