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From the business
All Law Firms Are Not The Same. As America's largest Injury Law Firm, we believe you deserve to have the best life, so our goal is to get you best results as quickly as possible. For over 30 years, Morgan & Morgan has been fighting for the people and has recovered over $10 billion dollars for our clients. We have the resources to take on the biggest bullies in America: insurance companies know who we are, and more importantly, our results. A lot of lawyers never go to court. They’ll take the last best offer even if the case is worth 100 times that. Not us. Morgan & Morgan has over 700 attorneys who aren’t afraid to go to trial. If you win big, we win big. Let us fight for you. There’s only one Morgan & Morgan.
Morgan & Morgan Reviews Summary
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
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As soon as I called from the hospital they put me right through to a very helpful gentleman that took me step by step through the beginning process. Thank you Morgan and Morgan for your help!
Good so far, paper work is a little long but manageable
Alexandera is pleasant, understanding and very professional. She is very knowledgeable and answer questions promptly. I will strongly recommend Morgan and Morgan to friends and family.
Peou
Excellent help and service they are trying to help with the case of the accident that i was involved on.
The people I spoke with today have good positive energy. Also, they follow up with you in timely manner which is a plus.
Time saving and I didn't need to waste my paper. I'd rather do it til his way all of the time.
Great detailed exact and wonderful. Looking forward to working with best...
Dealing with insurance companies can be a big pain. Kaitlyn helped me out with getting me through the process and answered questions that I had as things progressed.
Polite, prompt, consulting, positive and kind throughout the entire unfortunate experience.
Quick and easy. Followed thru very fast. Completing the process was very quick. Very happy with the representative
Awesome help from Amos. I really appreciate all of the help. Thank you for all you have done.
Excellent help and very patient. Glad to get the help I needed.
My experience was absolutely awesome. I spoke to a representative named Mr. Luis ortiz. He was extremely helpful and very professional!
Hi! Thank you so much for your 4 star review. We strive for 5 stars and would love to know what we could do differently to reach that. Feel free to email me with any concerns [email protected] Tyler
Everyone I spoke to was very helpful and understanding
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gregory! This is Tyler from the Client Experience team. Thank you for your kind words. We always strive at providing the best service possible. Please do not hesitate to reach my team if you have any concerns so we can assist. Hope you have a great day! [email protected]