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From the business
All Law Firms Are Not The Same. As America's largest Injury Law Firm, we believe you deserve to have the best life, so our goal is to get you best results as quickly as possible. For over 30 years, Morgan & Morgan has been fighting for the people and has recovered over $10 billion dollars for our clients. We have the resources to take on the biggest bullies in America: insurance companies know who we are, and more importantly, our results. A lot of lawyers never go to court. They’ll take the last best offer even if the case is worth 100 times that. Not us. Morgan & Morgan has over 700 attorneys who aren’t afraid to go to trial. If you win big, we win big. Let us fight for you. There’s only one Morgan & Morgan.
Morgan & Morgan Reviews Summary
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
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Very professional, the person I talked to was kind and explained everything very clearly
Great experience with the person I talk to today. My call was received in a very professional manner
These people were so very thorough and helpful to the fullest extent. I could not have had better people helping me.
Thank everyone who helped in my case had know idea what my life was going to look like after my car accident. You guys fought for me when I had no tools to fight for myself. You kept me informed made sure I was healing ok. Im forever grateful. Thank you Morgan and Morgan!
Very good, friendly. I am looking forward to a response from someone that can help.
Initially appears to be a favorable experience, but this is just the first contact
Every person I spoke with was caring and pleasant to talk to. I didn't feel like a number with Morgan & Morgan.
I've only just made the call, but so far they seem efficient and empathetic.
I had a pleasant experience with talking to representative from Morgan and Morgan.
They are very understanding and they listen. Very caring and friendly their team staff are very friendly
Great customer service... someone spoke with us with knowledge. Thank you for listening. We appreciate you,
Were not done yet not sure. So far everything is good. The treason i gave it a four is because sometimes they dont call back
Hi Leslie! This is Tyler with the Client Experience team and glad to hear it's going good with a minor hiccup. This is definitely not something we want. Please email me your contact information so we can locate your file and look into this for you. [email protected]
Brian Wenger was amazing and made everything easy for if anything else ever happens i will be back to you guys thank you so much
At such a hard and rough time after my accident they were very nice helpful and understanding. I truly appreciate it!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alexandra! Hi! Thank you so much for your 4 star review. We strive for 5 stars and would love to know what we could do differently to reach that. Feel free to email me with any concerns [email protected] Tyler