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From the business
All Law Firms Are Not The Same. As America's largest Injury Law Firm, we believe you deserve to have the best life, so our goal is to get you best results as quickly as possible. For over 30 years, Morgan & Morgan has been fighting for the people and has recovered over $10 billion dollars for our clients. We have the resources to take on the biggest bullies in America: insurance companies know who we are, and more importantly, our results. A lot of lawyers never go to court. They’ll take the last best offer even if the case is worth 100 times that. Not us. Morgan & Morgan has over 700 attorneys who aren’t afraid to go to trial. If you win big, we win big. Let us fight for you. There’s only one Morgan & Morgan.
Morgan & Morgan Reviews Summary
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
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Adrian was amazing. So helpful. And helped guide me in the right direction
Was attacked by a dog that belonged to a customers sister
Hello Lawrence, We are very sorry to hear of your incident. Thank you for allowing us to take a look further into your claim. If we can assist further, please let us know.
Intake was simple, fast, and direct. They were super helpful in explaining how the process would go.
We are grateful you took the time to leave us your feedback. We are thrilled to know our team took very good care of you during your time of need. We are devoted to being there for our clients during their trying times and glad it shows. Thank you for your trust! Take care!
Thank you for your thoughtful review. We aim for great customer service and want to treat our clients the way we would want to be treated if we were in their situation. We appreciate the opportunity to assist and grateful for the trust you've put in our team. Best of luck.
Quick easy and very helpful in this matter. Will call again if needed
Thank you for your thoughtful review. We aim for great customer service and want to treat our clients the way we would want to be treated if we were in their situation. We appreciate the opportunity to assist and grateful for the trust you've put in our team. Best of luck.
Quick and detailed questions over phone conversation.
Thank you for your thoughtful review. We aim for great customer service and want to treat our clients the way we would want to be treated if we were in their situation. We appreciate the opportunity to assist and grateful for the trust you've put in our team. Best of luck.
My case handler was very nice and I enjoyed talking to Vanessa.
Thank you for your thoughtful review. We aim for great customer service and want to treat our clients the way we would want to be treated if we were in their situation. We appreciate the opportunity to assist and grateful for the trust you've put in our team. Best of luck.
My experience with Morgan and morgan was good I'm looking forward to settle my claim
We love that you took the time to leave us a few kind words. Feedback like this means everything to us as we always strive at providing the best service possible. We are honored you chose us to assist you with your claim and wish you the best. Take care!
Consultation was easy. That did wonders for my anxiety which is through the roof because of the whole auto mess if been thrown into.
Thank you for your thoughtful review. Your review embodies so much of who we are and our values as we always aim for excellent customer service and communication. We are honored to have been there for you to assist and wish you all the best. Have a great day!
I had a professional encounter with Morgan& Morgan.
We are thrilled to hear that you had a professional encounter with Morgan & Morgan. We strive for excellent customer service and glad it shows with your review.
Very friendly and professional which makes me fill comfortable
Thank you for your thoughtful review. Your review embodies so much of who we are and our values as we always aim for excellent customer service and communication. We are honored to have been there for you to assist and wish you all the best. Have a great day!
Very pleasant and easy experience! Easy process and the staff was helpful.
Thank you for your review, it means a lot. We do strive to provide a 5-star service and want to know what we can do to reach that. Please feel free to email me at [email protected] if we can assist.
Extremely easy very helpful man who took his time and helped without any frustration or hurting me off the fun
Hello Gillian, thank you for taking the time to leave us a review. We strive for excellent service and are proud of the service we provide. We do strive for 5-star service so if there is something you wished to be addressed please feel free to email my team at [email protected]. Thank you and take care.
Really help me I appreciate every step of the process he was helping me.
We appreciate your kind review. We strive for nothing but excellent customer service and overjoyed that it shows. Thank you for your trust in our team and we wish you the best of luck. Take care!
Excellent service and they answered all my questions
We appreciate your kind review. We strive for nothing but excellent customer service and overjoyed that it shows. Thank you for your trust in our team and we wish you the best of luck. Take care!
It was very nice to be able to have a well know lawyer firm to be able to explain my case to me where I could understand it when going up against a big company. They answered any question I did have in a way I could understand it
We appreciate your kind review. We strive for nothing but excellent customer service and overjoyed that it shows. Thank you for your trust in our team and we wish you the best of luck. Take care!
Teamwork is a great way to approach a situation and morgan and morgan is a good team for you if you want
You are correct Shaadi, team work does make the dream work, thank you for the 5 star review! I hope you have a great day!
The person I was speaking to was very nice and was very helpful and understanding. I appreciate his help.
Thank you for your feedback. We strive for the best and glad it shows. Have a great day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are grateful you took the time to leave us your feedback. We are thrilled to know our team took very good care of you during your time of need. We are devoted to being there for our clients during their trying times and glad it shows. Thank you for your trust! Take care!