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From the business
All Law Firms Are Not The Same. As America's largest Injury Law Firm, we believe you deserve to have the best life, so our goal is to get you best results as quickly as possible. For over 30 years, Morgan & Morgan has been fighting for the people and has recovered over $10 billion dollars for our clients. We have the resources to take on the biggest bullies in America: insurance companies know who we are, and more importantly, our results. A lot of lawyers never go to court. They’ll take the last best offer even if the case is worth 100 times that. Not us. Morgan & Morgan has over 700 attorneys who aren’t afraid to go to trial. If you win big, we win big. Let us fight for you. There’s only one Morgan & Morgan.
Morgan & Morgan Reviews Summary
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
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Very thorough and detailed in asking the questions I didn't even know I needed to be aware of. I feel I can trust them moving forward.
The staff at Morgan & Morgan were very thorough in every facet of my case. Lines of communication remained open and I was guided through the process smoothly and easily.
Hi Ralph! Thank you for your review, it means a lot to us. We strive for excellent customer service and glad it shows. Glad we could help. Have a great day!
As I am just being Incorporated with this Law Firm I currently have neither negative nor positive input in the situation. Once the outcome has been determined then I will give a more thorough review of their services.
Hi Laura! Thank you for choosing Morgan & Morgan to represent you and for your 4-star review. We strive for 5 stars and would love to know what we could do different to reach that. Feel free to email me with any concerns [email protected]
Excellent service I was well taken care of so far thanks
Hi DeQuan! Thank you for your 5-star review. We strive for the best and we are glad it shows. Have a great day!
I was treated with kindness and respect. I felt comfortable with proceeding forward with pursuing the case.
Hi TIniesha! Thank you for your 5-Star review. We are glad that you chose us to represent you. We strive for excellent client care and we are elated that it shows. Thank you and we wish you the best!
Hi J. F.! Thank you for your 5-star review. We strive for the best and we are glad it shows. Have a great day!
Quick and to the point, the representative i spoke to was very polite and professional.
Hi Sasha! Thank you for your review, it means a lot to us. We strive for excellent customer service and glad it shows. Glad we could help. Have a great day!
Everyone seems to care, and are very patient with me, I had a lot of questions and they were so helpful. I appreciate their help.
Hi! Thank you for your 5-Star review. We are glad that you chose us to represent you. We strive for excellent client care and we are elated that it shows. Thank you and we wish you the best!
My experience was good they were very professional
Hi Rodnika! Thank you for your review, it means a lot to us. We strive for excellent customer service and glad it shows. Glad we could help. Have a great day!
The signing process was very simple and easy. They did not have endless pages of documents. Very easy to understand.
Thank you so much for your positive review of our E-sign process. We agree that its simple and easy to do.
I called and spoke to a few people and everyone was helpful and kind. I hope they can help me with my issue further!
We appreciate you taking the time to provide your feedback, it means a lot. We treat clients the way we would want to be treated if we were going through the same situation and so glad it shows. We are honored you chose us to help and wish you all the best. Take care!
Because of non communication my case dragged on for over 6 months an I still have not received my settlement. I had to go to the Managing Partner and ask him to speak to the case manager to call OE text me with info pertaining to my case.
Hi Stefanye! I am sorry about your experience with our firm. No client should feel like this as we strive for excellent customer service. Rest assured, I have located your file and will address this with the supervisor. Should you need further assistance, please email our Client Experience Team at [email protected]. Thank you!
Hi Nikki! Thank you for your 5-star review. We strive for the best and we are glad it shows. Have a great day!
Best ever, I was worried, but you all assured me that it would all be taken care of and it was. Max is a GREAT guy
Hi James! Thank you for your 5-Star review. We are glad that you chose us to represent you. We strive for excellent client care and we are elated that it shows. Thank you and we wish you the best!
So far my experience with Morgan and Morgan is going smooth
Hi Andres! Thank you for your review, it means a lot to us. We strive for excellent customer service and glad it shows. Glad we could help. Have a great day!
Above and beyond, I will recommend your service to anyone in need of service.
Hi Jose! Thank you for your 5-star review. We strive for the best and we are glad it shows. Have a great day!
Hi Lesha! Thank you for your 5-Star review. We are glad that you chose us to represent you. We strive for excellent client care and we are elated that it shows. Thank you and we wish you the best!
I would use them again and I would definitely recommend them to friends and family.
Hi James! We appreciate your positive feedback about your experience. We work hard for our clients and want to do the very best we can for them and overjoyed that it does show. We are honored you chose us to assist you and wish you the best of luck. Take care!
David Stevenson was very calming and caring! He made us happy about our attorney choice. Thank you!
We are happy to hear that David provided you with excellent care. We strive for excellent customer service and we are glad it shows.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Olga! Thank you for your 5-Star review. We are glad that you chose us to represent you. We strive for excellent client care and we are elated that it shows. Thank you and we wish you the best!