Forever 21 Online Buyers Beware... 1 item was missing from order (there was a huge gash in FedEx pkg & looks like it fell out. I even took a time-stamped pic just in case...) and it has been a month and they refuse to credit back my bank account until they are finished with their inquiry to their shipping company/or until they hear back from their shipping company who made the mistake. What if it takes 6 months or even a year?! Does that give them the right to hold MY money hostage?! This is crazy! Have never had this happen with any other company... if an item is missing, I automatically call to report it and receive a refund. Then they said there were no supervisors/managers available or there... really?! At 10 a. M?. Wow! Forever 21 then had the nerve to flag my account so when I tried to call back (couple times) to get a manager, they automatically forward me to the last person who refused to help me in the first place, until I asked for a different gender. Unbelievable! It also appears that they have outsourced their customer service department to another country and they were not nice/helpful AT ALL! NEVER shopping at Forever 21 EVER AGAIN!

I bought 5 items online all for 76$ & i got the free shipping that comes with a 50$ purchase. The shipping took 2 weeks to come. Not only that but when the items did come they looked cheap & felt cheap. Yes the clothes resembled the picture a bit but they also looked wayyyyy cheaper and also looked a bit different. They are supper thing. I bought a dress that was supposed to look like a tshirt varsity dress but instead i got a dress that resembles the dress shown in the picture but really looked like a pajama shirt. I'm so dissatisfied & i was depending on these clothes to be my school clothes & school started 2 weeks ago & i still have nothing to wear because the quality is so bad I'm sending it back

Forever 21 has really let me down and I'll never want to support them by buying their clothing again because of this. I had gotten their credit card and was supposed get it sent by mail but it never sent. They called me saying I have a late fee on my account and explained that I haven't gotten my card in the mail yet and didn't even tell me that I can just pay there and then. They said they will resend my card so I waited again. It still never sent in a week and so I called again. This time, my $44 fee turned into a $97 fee. I explained that I've called multiple times to get my card through and that this was not my fault. The guy on customer service pretty much told me it was my fault that I didn't just go to the store to figure it out but I was under the impression that they were going to send me the card normally and was planning to go to the store after calling them again. I was forced to pay this extra $53 of BS and cancelled my card after that. I've never experienced such unprofessional service from a clothing service especially when it was their fault for not getting my address right for some reason and never getting my card succesfully sent to me. Anyhow, I've learned my lesson too. I'll never accept any credit card from any shop even if has a big name and you'd expect them to get things right. This is the first time even looking up reviews for forever 21, and there's many horrible ones; for a reason.

I am still waiting for my refund. I keep calling as Fed Ex delivered my return that I refused back to them and it was logged into their system but they keep telling me it will take 3-4 weeks before they can verify it is their item and it is in good condition. This package was never even opened or delivered. It was refused by me and shipped straight back to them. I keep asking for a supervisor and keep getting told that there is none available. I will never buy from them again. Please people don't get scammed. I have turned them into the BBB. These are all foreign people that I speak to and they will never let me talk to anyone else but hang up on me instead. They never let me talk, instead they say that is all we can do for you at this time.

I wish there was a zero option for the review. Are used to order from the site all the time and my last two orders have been horrible! They have been taking 10 days for shipping in the same state! I live in Northern California and they ship from Southern California and their tracking info is horrible. They will send you an expected delivery date and it's always a couple of days after! That is ridiculous to me. Your tracking information isn't even correct! I called to add an item to an order and had the worst experience with customer service as well. It's more trouble than it's worth - horrible customer service, slowwwwww shipping, and mediocre products. Bye f21

My daughter bought some things while she was out shopping with her cousin and ended up wanting to return a few items. I dropped her off at the entrance and let her go in by herself since there was no parking. She had the original receipt with her and the tags still on the clothing, so shouldn't have been a problem to get her cash back (she originally paid in cash since she is only 14 and has no credit card. Apparently the cashier was going to give her cash, told her the amount she would be receiving, and asked for her drivers license. Since she is only 14, she does not have a drivers license and told the cashier how old she was and that she didn't have a license or ID. Then, just because she was too young to have a license, she was instead given merchandise credit rather than cash. Let me remind you my daughter has never shopped at Forever 21 before this, and the only reason she did this time is because her cousin wanted to go in there. So, when she came back with the merchandise credit she was upset because she never shops there and knows that it will go to waste. So, I went in there to tell them this is unfair and she wants her money back, not in store credit. After over 15 minutes of the manager trying to figure out how to give the money back where the machine allows it, we discovered the only way was for them to ship us the money in the mail. They said it would be there in a few days, yet its been weeks and still no money. I am thankful for the help of the manager who tried their hardest to get it to work out, but seriously, that is ridiculous. It was a measly $20, I'm sure they have plenty of 20 dollar bills in there register that they could have easily pulled out and handed across the counter. Won't be shopping here again. The clothes themselves are cheaply made, the store is a ginormous pig pen with clothes thrown everywhere, not organized worth a flip, and now it's a nightmare to get the darn money when you return something. Seriously, don't even bother shopping here. Not worth it.

I went to forever 21 at the nebraska crossing outlet just to pick up some stuff on sale. When i got to the check out its was about $45 for 4 tshirts. The guy who was checking my clothes out told me he couldnt sell me a jacket so i was already mad. He added up all of the clothes wrong and instead of giving me $30 in change HE GAVE ME $7. I didnt even leave the store when i realized it wasnt right. I looked for my receat but it wasnt in my bag like he said it was. He kept it because he knew he took my money. So i go back to check out and after an hour they just hand me a store credits card... I DONT EVEN LIVE NEAR THAT STORE and you can only use it at that one store in town. UGH im still mad. The guy was rude and so was the manager. NEVER GOING BACK!

Me && My boyfriend Was At The Forever 21 At 490 Fulton St. Hilary In The Fitting Room Was Very Helpful iHad Tried A Medium size In A Beautiful Dress, But It Wasn't Fitting To My Liking, iTold Her && She Went In the Room Where They Keep All The Items That People Tried But Didnt Like && Found The Dress In A Large Which Ended Up Fitting Perfectly. Everything Was Great Until It Was Time To Check Out. The Guy Who Processed My Transaction Name Is Dronn, He Was On His Phone When iWalked Up, Didn't Even Look At Me Just Stayed In His Phone && Told Me To put My Item down, Now My Boyfriend Had A Transaction Of His Own, James Was the Cashier That dealt With him, He Was Rude, && Kept Putting His Money down On The Counter, iWould Have Gave Them 5 Stars But Their Cashiers Still need Training.

Listen, until i had to call customer service i was very happy shopping here. But you guys make it nearly impossible to return: what i have to go buy a printer now just cuz YOU gave me the wrong color and it was stained?
Im not blaming customer service workers i just want whoever provided return options to know theyre doing a bad job and theyre customers customers. I dont know about everyone else but im not ready to risk my money knowing i cant return it.

And i think its rude that they have to review you review before it can be placed, im never ordering from them again!

I called customer service two days ago, was told the supervisor would call back in 24 hrs, cause they were supposedly on another call. The operator named David was exceptionally rude! He actually refused to put a supervisor on the phone, so I called back. This is the worst customer service I've ever experienced in my life! Still waiting for our package that forever 21 first shipped thru UPS, then it's going to be given to USPS, apparently it's the cheaper route for them to pay their seriously lacking employees nobody else would hire!