Do not order from this website! I made this mistake. You get clothes alright but the quality is horrendous. It basically falls apart when you put it on, the material seems to be cardboard, buttons fall off, etc. Tried to send it back and they refuse to send me a return label. I have called and emailed and I keep getting the same automatic response, please wait a week I am already waiting 2 months for a return label I understand that it is cheap but this cr*p is honestly not worth a penny!

I recently ordered on cyber Monday and when I got my order in the mail they didn't send in one of my products. I called in and since the wait time was 20-30 minutes I decided to place my number on the call list that was suggested hoping a representative would call back. THEY DIDN'T CALL BACK! So I attempted to call again the next day, waited the full wait time just to be handled by a representative that rushed me and didn't even cared to ask me for any questions until after they decided to refund me the discounted amount. Then when I had the chance to ask for the product to be sent because I really wanted this product, the representative told me they couldn't because it wasn't over $10. It was their mistake not mine and I shouldn't have to put up with that.

This wasn't my only experience, the first time I've ordered some panties and they gave me a shirt instead of one of the panties I ordered and then refused to give me anything but the discounted price. Again their mistake, not mine. I should have kept this XL shirt I wouldn't have worn but I decided it wasn't worth holding onto.

Overall, they don't care unless your product is up to par with their standards regardless of their countless mistakes. It's ridiculous. Just don't buy more than 2 products per order because they will most likely package it wrong and then push you off without being considerate about their faults.

They cancelled my order without calling me, after spending hours to choose the items from their multiple pages on the website. I called in, the representative couldn't do anything to honor the discount on Cyber Monday and didn't transfer me to her supervisor, she hung up on me instead. I would suggest changing their stiff customer support policy, it is unreliable system overall. Too bad I do like their clothing and accessories!

Bought a bunch of jackets and hoodies for some kids at the teen homeless shelter. Package got delivered to the wrong address. Im wondering how the order went through if my billing address was incorrect? They told me to contact FedEx to see what can be done. FedEx tells me they need Forever21s permission to try and retrieve the package and these jerks wouldnt contact FedEx to give them permission. They obviously dont care about people. I will never shop here again.

I ordered a sweater using my forever21 account last night, and on the first couple of tries there was an error. Either my shipping address was apparently wrong (it wasn't), or some popup error came up and there was no indication that the order had gone through. I decided to try a guest checkout on my phone, which did work, and I got the email verification right away. However, today I looked at my account since I was shopping again, and it turns out that two of the orders on my account, even though they had errors pop up when I tried to submit them, had gone through. So I had 3 orders (2 on my account, 1 from the guest checkout) of the same item. I called customer service, and had to wait about 5 minutes (not bad, I understood that they were busy), and luckily, without much trouble, I was able to cancel 2 of 3 orders. Overall, I was a little upset about the mistake, but happy that forever21 at least corrected it. Just a warning to everybody though, I called only about 8 hours after my orders were put through, which means that they were still new and had not been shipped or processed yet. I saw some other reviews that said if you did not notice something was wrong for a while, forever21 might not refund you. I probably won't shop online again, but I will definitely still go to their stores in the mall.

I usually dont have problems with shopping at forever 21. I mind my own business and I try to be nice because I know what it was like working in retail, but what I got, was so absurd. I dont have much emotions for it. I was shopping with my best friend, at the arbor lakes forever21 store. As me and my friend were going to go pay for our merchandise, Me and my friend ended up being on the wrong side of where the line actually started; we were pointed to where the line actually started and moved there. The cashier that told us we were on the wrong side said it with an attitude and snickered some words under her breathe, but we still heard it. I blew off her words and continued to be nice and appreciative for working in retails because I know retail is not for everyone. But the same cashier that pointed us to the correct start line, became my cashier. I kept to myself and only talked when I was going to pay. I smiled, and said thank youand left the store. Little did I know, my cashier left a little note on the back of my receipt. Now, if I was a true $#*! and saw my receipt before I left the store, I wouldve gone back and $#*!ed the $#*! out of her and told her to call her manager in. My receipt said; $#*!-a you.
I did not see my receipt until I got home and was putting my clothes away. I wasnt sure if I should be mad or confused as to why I was even given that nasty note that I didnt deserve it. I thought about going back to the store to go and confront that little Asian cashier that I had and give her a piece of my mind, but its not worth it. Little does that cashier know, I am friends with her supervisor. So jokes on her. :)

I have been standing in a line for nearly 40 minutes so far to check out. Not only have I been standing here but the people working here have no urgency in checking people out and talk to each other constantly while meanwhile they have a line weaving through the entire store. Its also very hot and disorganized throughout the store. Its hard to find what youre looking for and theres stuff all over the floors everywhere I look. The only good thing about this store is the prices but the service is terrible and they need to consider more registers. Ive had plenty of time in this long line to write this review... I could really write an entire book about this place. So if youre in a hurry or dont like waiting or disorganization this is definitely not the store for you.

I placed an order in October. It was denied delivery stating non deliverable address. The address is:
7677 Greenback Lane
Citrus Heights, CA *******

I called. They verified it was a deliverable address. Rather than put in my name, they put in the name of the business name. Again, no delivery. I called. They said it was not a deliverable address. Put me on hold, checked the address and confirmed it WAS a deliverable address.
Now, after almost a MONTH, I am having it reshipped to one of my HOMES! I gave the address:
XXX ABC Court
Rocklin, CA *******

I was told while she was entering the information and then put me on hold, it was NOT a deliverable address. I almost lost my mind. I said it is a single family home and absolutely a deliverable address. She checked again, apologized, and confirmed it was a deliverable address.

I asked for express shipping, for which, I am being charged 24.95. THese are all THEIR mistakes. Why on earth am I having to chase down a package that the Forever 21 group cannot get right and be charged additionally?

Me being a bigger girl I was thrilled to see forever21 had a plus size option. I ordered 8 shirts and 2 dresses. All of the dresses were 2x or and the shirts were 3x. I'm a 1x/2x normally but I decided to go a lil bigger because the tops and the dresses didn't look stretchy since they're were all 100% polyester. After a week I got my order and was sadly disappointed. Out of the 10 clothing options only 1 fit that I kept. I repeat 1. The 3x couldnt even get over me. I was shocked. Normally 3x from torrid, sears, rainbow, rue 21, etc are huge, but the 3x from forever fit like a really small 1x. My bestfriend who is an extra large couldn't even fit into the 2x dresses. Also all the shirts seemed like they were crop tops and not long in length at all. I'm 5'4 and the shirts barely covered my belly. One of them that did fit was way to short and exposed my belly button. This is so petty to have plus size clothing run like this. Also they aren't even made with stretchy material or even long enough to cover someone belly. I will never shop with this company again. If you're going to promote plus size clothing make the clothing ACTUALLY PLUS SIZE!

For an online order, I had a 20% code to redeem from when I signed up for the Forever21 card. When I submitted my order with the code, the website glitched and autofilled the incorrect shipping address. No problem, I thought. I cancelled the order and went to re-order the same things. However, it says I cannot use the 20% off code because its already been redeemed. Okay thats fine, website glitch I figured. Well I called customer service the next day explaining my situation, and they basically told me theres nothing they can do and they're sorry. WTF. I shop there all the time. How can 20% or even a 10% off compensation be hard for such a huge company to give their loyal shoppers?! I feel so disgusted and the customer service reps I spoke to were rude, unhelpful, and did not care about their customers whatsoever. I cannot support any business that treats their consumers this way. Will NEVER shop there again.

I loooove forever 21 but since ordering online and having to deal with customer service is changing my whole perception of them.
I placed an online order and my stupid auto fill put in my cousins name instead of mine since it was associated with the shipping address I used to use but I am currently out of state so was going to pick up at a store location, anyways I called customer service and they said it will just sit in the store and after 10 days of nobody picking it up it would shipped back to warehouse and I would be given a full refund.
Well 10 days came and went I also waited another 2 weeks just to give them time and NO REFUND, I called and spoke with customer service which are sound like their not from the united states but was told they don't know what's going on and if I want I can call the store myself and ask them to ship my stuff back to their warehouse smh what kind of bull$#*! is that and to wait 5 more days to see if the store ships it back and to call back.
I called back today and heard 2 different stories from 2 different people and again to wait because my order is still sitting in the store. I then asked to talk to a manager and of course they were all "busy"
I have been waiting over a month for a refund. I am not rich I do not have the luxury of waiting on my money like that.
Their customer service is bull$#*!!

I bought some shoes from a Forever 21 store and got home and realized I should have gotten the next size down. I went to a different F21 store to exchange them and it turns out that store doesnt have shoes. I asked for a promo code for free shipping so I could buy them online, but no such luck. A) Why the heck do their stores not carry shoes? And B) Shouldn't I get free shipping automatically? Or be able to order them in-store and have them sent to me? I know Old Navy has a policy like that. Terrible customer experience.

Dear sitejabber, so many critics here are completely fake! As well as for other online shops. Please filter somehow who writes, because your site credibility is really low. Forever21 has a great site, quick shipping, extremely easy order placing, I've shopped there several times and will keep doing it. Some great deals during sales as well. Some critics are laughably written from fake users. (one writes its completely difficult to write my address in the order? - Come on! So fake!)

So I went into the Forever 21 Store in Birmingham today to collect an order and I was greeted with a dirty look by the staff at the till. She just handed me a piece of paper and said write the order number and name, which I did and just bluntly said ID. She was so rude to me it was unbelievable, my friend even looked at me thinking this woman is so rude. She didnt even thank me or give me the slightest bit of good customer service. I know now to have my orders delivered or I might even not shop there anymore.

Customer service is the worst I have ever experienced. They are very argumentative, childish, unprofessional etc. Forever 21 motto is probably take customers money at ALL costs. I was sent the wrong item and they said too bad we already have your money. People there are other businesses that understand that they should respect the consumers that are keeping their company going. DO NOT GIVE FOREVER 21 YOUR HARD EARNED MONEY ANYMORE!