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We are in the dog training business, and have been using For Dog Trainers for a few years now. They are a great company to work with: their customer service is very responsive, and answer our questions quickly. Their products are great and reliable.
Sent me the wrong size muzzle, so I contacted them. They asked me for details and pictures, which I sent, but have had no reply! Some emails were even rejected for some reason! Very misleading; they give you the impression that their muzzles are tailor made; however, they're just your bog standard size! I COULD HAVE PAID A LOT LESS IF I HAD JUST GONE ON AMAZON - NOT HAPPY AT ALL. I FEEL THAT I HAVE BEEN LULLED INTO A FALSE SENSE OF SECURITY! DODGY BEYOND BELIEF!
Hi KTChng,
First of all, I am really sorry you had a bad experience with our company. All problems can be solved, and we would be happy if you give us a chance to deal with this situation.
I decided to leave public replies because not every person replied to my private messages I sent 2 or 3 times to all people who had negative experience with Fordogtrainers. I understand that everything should be done in time, but they say it is better late than never... I need to know order# or email address of the person who placed the order, we will track every stage of the order handling to understand what went wrong.
As regards rejected emails, we tell our customer that a file attachment should not exceed 3mb size otherwise the system of mail parsing simply rejects the email and we never see these emails.
We really handcraft muzzles for medium and large size dogs, that is why we ask precise measurements of a dog's snout, and sometimes we even ask a customer twice to remeasure when it is clear that one of the measurements is done incorrectly. Of course, we have templates for standard dog breeds but we also have a 'custom' size option. And all this process of reaching out a customer to get more details about dog breed, age, gender and photos can delay this process a little and can give an impression of time consuming process but it is done for your pet to have comfy muzzle and to prevent returns and exchanges that takes a consumer's time as well.
So, I would be happy to communicate with you either in private or in public to solve this issue together, we will do our best to show you the best service we offer and you will help us improve. Thank you for leaving this review, it 'keeps us up ' :)"
I recently ordered 7 Artisan dog collars from Fordogtrainers. They arrived today and they are all absolutely beautiful! I am delighted. They are so well made. The leather and buckles are of excellent quality and very strong. My dogs will probably wear out before their collars do! Thank you Fordogtrainers! If I ever need more dog gear I'll be buying it from you.
Hi J. W.,
Thank you for finding time to write a review. It means a lot. Thank you for sharing your shopping experience on Fordogtrainers.com!
I received an email from the company to trade links. I informed the company of our policy is that we do not share links. The fact that they even asked and are randomly asking businesses to trade links is a sign of poor business practices.
Hi James,
Thank you for sharing you opinion on the matter of 'trading links'. I guess it is not a review for our products or service, it is more personal opinion on this topic.
We never trade links for money or smth. We exchange them. And since we are online business we have to obey to strict rules of Google and other search engines. We are not ashamed offering other companies to exchange links because it not prohibited and even according to Entrepreneur magazine ''Exchanging links with other, related websites is a good practice." Please, see full article here
https://www.entrepreneur.com/article/232030
You are always welcome to visit our online store and become our customer. I will be more than happy to read your review on our dog supplies.
I spoke with their online chat about a potential purchase worth over £150.00, the person I spoke with was arrogant and rude.
Glad I never bought from them even more so after reading the reviews posted here.
Hi John,
Thank you for leaving your review.
Maybe there was some misunderstanding? If you provide date and time of corresponding or an email address I will check the chatt and will add it here.
Julia and Alice - our support team, they are very nice and polite I can't even imagine these two girls being rude to anyone at all.
I guess there is no need to ask for order number because you did not complete your purchase.
If you ever decide to try our service and products we offer I am sure you will be more than happy.
So I really suggest you following our social nets to get one of promo codes we offer and try our company once more :) What do you say?
Overall the quality of items are very good, shipping is reasonable and normally very fast, prices are also reasonable and makes shopping a breeze for the items you want
Hi Jenny!
Thank you for finding time to share your experience with FDT company. We really appreciate it :)
I've done business with FDT for many years now and each order is as perfect as the last. When there is a problem, even if it's not their fault, they will resolve it promptly. For anyone wanting top notch equipment for their dogs, I wouldn't go anywhere else. FDT is the best GLOBALLY, you won't need to look elsewhere.
Many thanks to the team at FDT
Yours truly
Alex & Mary
Ak9.ca
Hi Alex!
FDT team says 'hello and thank you' as well :) It is great that happy customers like you can find time and share experience with Fordogtrainers company. We do appreciate it!
Great products and great customer support from Melissa, orders are dispatched swiftly and meet all our expectations
Hi Geoff!
It is very great you found time to leave a review in such a busy world. FDT team is very thankful to you.
I am also surprised how bad of the review this site has. I ordered 2 collars and a leash. Absolutely a great quality, never seen anything similar in Canada and fairly inexpensive. At least a dozen of people in the dog park comment every day how pretty the collars are and many asking for the web site. To be honest, I would hesitate to order anything if I knew about the bad reviews before, but I only seen them after I placed an order. I am also surprised about the complains regarding the customers service. Once I read reviews, I was kind of panicking thinking this is a scam so I bombarded the company with the questions regarding delivery. To my surprise, I received answers within like 15 minutes, even though we are half world apart. The only disadvantage is a waiting time for the order. Mine arrived after a whole month of waiting, but it was worth it. The collars are absolutely STUNNING, an eye catcher, hard not to notice them and again amazing quality. Don't be afraid to order, but prepare for a long wait if you are in North America.
Hi Joanna!
Thank you very much for sharing your experience. It is nice to know that some of our happy customer are not lazy-potatoes and spend time reviewing us :) I am not sure if there is a company with 100% happy customers. But we definitely want to become such.
Moreover, happy customers leave reviews less frequently. We have thousands of happy customers who simply have no time to register and leave comments, unfortunately. Many thanks for understanding and kind words!
It's unfortunate that some of you have had a bad experience with this company. I was skeptical at first because they are located in a different country. To add to my anxiety, their customer service wouldn't respond to my messages. I went as far as putting a claim in on paypal to get my money back. I received my harness today (Feb 23 2017) and dammnnnn, this harness is OFFICIAL! Excellent quality! You will pay twice as much anywhere else. I will be buying more items from them, I will be more patient next time since it's coming from Israel and I'm in New Jersey, USA. The whole process took 2 weeks.
I'm a real customer and this is a real review.
Hi Rashid,
I appreciate you found time to review FDT company. Thank you for attaching pics, it took you a while I guess,. Your dog looks gorgeous in this leather harness.
You can send these pics to our support (not exceeding 3mb size) and we will post them on our website and social net if you want.
We have US warehouse and European warehouses. Sometime items are shipped from Europe to USA. This happens when US stock misses a few items from the order. But we are working on that issue. Very soon this problem will disappear. Thank you for being patient and understanding. And thank you for choosing us!
I placed an order for two muzzles. I am an experience dog owner with two dogs race. They sent two muzzles that were not the size I ordered and didn't fit either of my dogs. Were difficult when I requested an exchange for what I had ordered. STAY AWAY from this website.
Hi Karin,
Thank you for leaving your review. I am sorry you did not get the expected service.
We have a clear policy of returns and exchanges. It is consumer biased policy which allows you to exchange or return the product/s you bought no matter the reason. The only thing you need to do is to write about the problem to our support, get return label from them and visit ups or ems office (depending upon the country you live in) and send it back, after we receive it, money is returned to you. Please, let me know your order number or email address and I will check the corresponding to understand what happened. Thank you!
I would like you to help me understand what was difficult with the exchanging process, can I get more details about your order? I will personally investigate every case with negative experience to understand how many customers actually had bad experience and what we can do to become better company
Their items are really top level and in the last months they really grow up and now offer a very kindly customers service.
Hi Tommaso,
I appreciate you spent time writing your review! Thank you very very much!
I ordered a dog collar from this company back in February 2016 which was lost by UPS and I asked them to send me a new one to replace the lost one I paid for. As of today May 13,2016 they are emailing me and harassing me. This company is very unprofessional and an absolute joke. Do not waste your money or time with them.
Hi Jennifer,
I am sorry your item was lost while being delivered, sometimes it happens. We use ems and ups delivery service depending upon the customer's country of live. In situations like these we bear responsibilities though it is not our fault at all, and we send a new item to a customer.
Can you please, let me know your order id or email or even a person's name who placed the order?
I need to check the corresponding to see what happened.
I understand that your review was here for a while without any attention, but it is better to deal with it late than never.
Please, let me know the requested details. Thank you once again for sharing your experience.
I was honestly very excited about ordering from this company as its all the rage in my group of dog friends. I needed a muzzle for a potentially aggressive dog and a few other items. Instead of shipping me my order in a timely manner I've waited 10 days and all I've managed to get notified of was they didn't think the collar I was buying would fit my dog however they had no idea what dog I would have been using it on. Which delayed my order even more. 10 days not have passed and all that UPS has is a label made for it. I'm not to thrilled with the experience and likely won't order from this sight again.
Hi Angel,
Thank you for posting your review. I totally understand your disappointment. Nobody likes to wait, neither do I:)
Sometimes we have delays in delivery, it is true. The main reason for that is that some items from the order should be produced, usually it is muzzles and collars - they never lie on shelf, and our production department starts producing items right away the order is placed. It takes a while. Sometimes we have to ask a customer to remeasure his or her dog simply because we see that measurements are incorrect. All this is done to make sure your pet gets the best fit muzzle which will ensure comfy wearing.
Thank you for undertsanding.
I purchased a collar from this website AND WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN! Website is misleading, tells you most of their orders ships within 48 hours. I placed my order on 11/4, UPS label was created on 11/5, it's 11/10 and guess what, that order still has not shipped! Try communicating with the company, and each person you talk to has a different story/excuse as to why my order hasn't shipped. Companies like this will only last for a while, so I wish you guys the best! I will in the meantime take a few hours to make sure I leave a review on every possible dog website letting people know to not do business with fordogtrainers.com.
Hi Lola,
Thank you for leaving your review.
I am sorry I found out about sitejabber much later which is not an excuse at all. I know about delay-in-delivery issues we had back in 2013-2014. Nowadays, we almost solved this issue 99% of it. Very seldom we face this issue because of some reasons I described above, and we are working on it to make it 100% resolved.
I would be happy if you decide to try our products and service once again and see how quality and delivery improved. Please, let me know what you think and if you are open for new experience with FDT company.
Thank you, Lola!
Hi I have received my my muzzle and bite sleeve from for dog trainers I have ordered equipment from other companies and wasn't happy that's when I found this site the muzzle is soft leather and a super fit bit sleeve is strong comfortable on the arm I used the everyday many times as I have a few dogs and Is still In working order delivery was prompt and dealing with guy and the rest of the team was made very easy I will use them for any of my dog's needs prices are very good for the standard
Hi Matthew,
Thank you very much for taking time to write your review. I am happy to read such kind words :) Many thanks!
Very happy with the service and excellent quality of the harness and lead we bought, will definitely use them again.
Hi Julie,
Thank you for your kind review and thank you for choosing us :)
I am very happy the product I bought from ForDogTrainers. There customer
Service is fantastic they really care.
Thanks a lot,
Steve
Hi Steve,
You are absolutely right. Thank you for leaving such a great review!
We do care and we will :)
I have purchased numerous collars, bite sleeves, leads and numerous other dog products from this store. Excellent customer service, fast reliable delivery. I would recommend anyone after dog training products to this store.
Hi Lucas,
Thank you for finding time to share your experience. I appreciate it.
You are always welcome on our online store and everyone as well :)
I can only say that everything is always perfect, when you make an order at fordogstrainers, very good Company, thank you.
Hi John,
I am happy to read these lines. Reviews like yours are a great incentive for me and the rest of the FDT team.
Deeply appreciated.
Thank you!
Hi Daniela,
It is a pleasure to read a review like this.
Thank you for finding time to rate us!