ForDog Trainers

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Reviews

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2.9
Reviews 76
5 Stars
41%
4 Stars
5%
3 Stars
1%
2 Stars
1%
1 Star
51%

Australia
1 review
4 helpful votes
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Horrible
July 4, 2019

I ordered a harness that was near $200. When i didnt recieve the order after 30+ business days they said they would give me a refund. I havent had comformation of refund nor has anyone got back to me after endless emails. Not happy. Dont buy off them ever.

Date of experience: July 4, 2019
GB
1 review
10 helpful votes
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Quality dog sport equipment & apparel
June 12, 2019

I have purchased IPO clothing and equipment from ForDogTrainersUK and I am always happy with the quality of my purchases. They always arrive within the specified delivery times and are well packaged. The training jacket they offer is my best purchase since starting IPO. Not only was it made to measure with a great fit, but they added my club logo for no extra charge. Despite wearing it pretty much everyday it still looks like new.

Date of experience: June 11, 2019
GB
1 review
1 helpful vote
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Super equipment!
June 12, 2019

I'm very fussy and have delt with many different companies
Fordogtrainers products and customer service is far superior
Always looking for an excuse to order more bits

Date of experience: June 11, 2019
Brazil
1 review
2 helpful votes
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High quality leather harness
June 12, 2019

I brought my dog a leather harness and it is excellent quality I will definitely be purchasing a few more items thanks guys

Date of experience: June 11, 2019
GB
1 review
1 helpful vote
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Top quality equipment and service
June 11, 2019

I have purchased a number of items from these, including clothing and equipment. I can't fault the quality of the equipment or the level of customer support they give.
I'd recommend them to everyone who wants anything for their dogs

Date of experience: June 11, 2019
GB
1 review
1 helpful vote
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Leather harness
June 11, 2019

My harness arrived on time and it's really good quality and I am happy to recommend this company and their equipment

Date of experience: June 11, 2019
GB
1 review
1 helpful vote
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Very good products
June 11, 2019

I purchased a leather leash and collar, very good quality and durable. Very impressed! Been used at the beach over that few months and still supple.

Date of experience: June 11, 2019
GB
3 reviews
2 helpful votes
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Top equipment from a top company
June 11, 2019

Excellent equipment and as a professional dog trainer I need equipment that I can trust 100% of the time.
We have their police bite suits which was specifically made to measure for me and it's fantastic much better than my previous bite suit from another company I can move freely in it while being confident I am fully protected.
Then we have a range of their bite sleeves as we train IGP as well as security and again they are really well made for young to experienced dogs.
Most of our members use their leather leads and harness and muzzles and every member speaks really highly of their equipment and service.
One member needed to change a muscle and it was exchanged without any issues.
We ordered IGP blinds recently and the courier damaged one and ForDogTrainers exchanged it without hesitation so for me first class service.
I highly recommend them as do our members

Date of experience: June 11, 2019
NL
1 review
2 helpful votes
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Scam?
May 17, 2019

I wait now a week for my order H17##1106 but i havend resived nothing i am thinking to contact my creditcard compagny to tell them about this compagny because i don't trust them.

Marjon from the Netherlands.

Date of experience: May 17, 2019
Canada
2 reviews
15 helpful votes
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STAY AWAY
March 3, 2019

I ordered from dog trainer canada.com thinking this was Canadian 3 weeks later nothing I request a tracking number, track it and its being shipped from Israel Post what the hell. Probably going to have to pay duty on that. 4weeks later still nothing, should of read these reviews first

Date of experience: March 3, 2019
North Carolina
1 review
16 helpful votes
Follow To K.
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I've reported this business to my credit card company as fraud. I highly suggest you all do the same. In an age where I can order something through eBay or another international site and not take 2 weeks to "ship" an item with countless excuses about how they transfer items to a warehouse that's in a village is beyond me. Please everyone, call this into your card issuer/bank as fraud. That's what this is. A collect our money and never produce a product fraud.

Date of experience: November 2, 2018
Charles R.
NL
1 review
1 helpful vote
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Please do not waste your time with ForDogTrainers, they are backchaining, no inventory & you can wait weeks,

https://www.dogsportholland.nl/
DOG SPORT HOLLAND IS HIGHLY RECOMMENDED by me
.....They filled my order with their inventory & shipped in 1 day, & are known in the business w/ working dogs for years, I would honestly write they are respected & have high quality dog equipment, & helping customers.

*******************

Dog Sport Holland is het bedrijf van Hanny van Nimwegen en Nicole van Dam.

Hanny is rond 1985 begonnen met kleine reparaties aan KNPV pakken. Nieuwe mouwen inzetten, met lapjes jute repareren, leren pakken opknappen, etc.

Langzaamaan groeide het bedrijfje onder de naam Hondensportartikelen Hanny van Nimwegen. Van 1 machine in de voorkamer van Hessenweg 194 tot een compleet ingerichte schuur.

Zo groeide het bedrijf uit haar jasje. Opzoek naar een groter pand vonden we op Hessenweg 190 een geschikte lokatie.

In 1993 ging Nicole volledig in het bedrijf meewerken.

Door de groei en de internationale bekendheid vonden wij het nodig om een andere naam aan te nemen. Dog Sport Holland.

Na bijna 10 jaar aan de Hessenweg 190 te hebben gewerkt zochten wij in 2001 wederom een nieuwe lokatie. Dat is ons huidige adres. Jan van Arkelweg 3 in Achterveld.

Hier hebben wij een mooie, ruime winkel en een prettig atelier. Samen met Jamie en Demi werken wij aan het (door) ontwikkelen van hondensportartikelen. In ons atelier staan talloze naaimachines, snijmachines ed. hiermee maken wij met veel plezier onze bijtpakken, mouwen, leerwerk etc.

Hierdoor is het mogelijk om tegemoet te komen aan de wensen van de klant.

Voor het aanmeten van pakken is het raadzaam vooraf even te bellen zodat wij voldoende tijd kunnen inplannen om alle mogelijkheden door te nemen.

Een afspraak maken voor kleine reparaties is ook handig, hierdoor is het soms mogelijk om te wachten op de reparatie en het materiaal gelijk weer mee te nemen.

Date of experience: May 24, 2018
Tennessee
1 review
5 helpful votes
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Over 10 days and not shipped. First I ordered days later they said they did not charge for shipping next they wanted me to send PayPal I did days later they wonted transaction # I give it days later they said we will give it to the Wright department still days later not shipped. If you want something from this company order it a year before you need it.

Date of experience: March 18, 2018
New Zealand
2 reviews
24 helpful votes
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AVOID ITS A SCAM!
February 21, 2018

They ripped me off of 100$, I ordered a french bulldog muzzle and it still hasn't showed up, 53 days and counting! I asked for a refund and still haven't got it and doubt i will! They have stopped replying to emails, delete my comments of Facebook to show what a scam they are and have gone silent since asking where is my product or money! If you google dog muzzle they come up with so many random pages or your area code to try pull you in to their bull$#*!. For example if you type muzzles Australia it will come up with. Au or for nz. co.nz but it's a company in America who say they make it there and then order it from Israel and never shows up! Don't waste your money or time! It's a scam!

Date of experience: February 21, 2018
Colorado
1 review
1 helpful vote
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Excellent customer service
February 14, 2018

Ive ordered twice through ForDogTrainers and had great communication/service both times and the products have been of good quality. Ive had a swift response to all my questions and the staff were very detailed oriented enough to let me know that the muzzle I ordered initially for my dog may not be the right fit for him and gave me an alternative recommendation that turned out to be the right fit. I was so thankful for the advice and impressed that they cared to that degree to contact me before processing the order to recommend a different type of muzzle. Thanks again for the product and the helpful advice. He is wearing this one comfortably and safely thanks to your help.

Date of experience: February 13, 2018
Michigan
1 review
8 helpful votes
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Horrible horrible service
December 7, 2017

So I been trying to order from this company for over a week now and Im not talking no little order Im talking a couple hundred dollars worth of stuff and I have had the WORST MOST UNPROFESSIONAL EXPERIENCE EVER FROM THIS COMPANY! First of all my credit card declined the sale bc it thought it was fraud so I verified the purchase from my credit card called this company and informed them to run the card n only have a very small window to do so be for it gets declined again so what do these people do wait till the next day and hours later to try n run my card after I specifically explained to them that they had to do it then or else it would come back denied now a week has gone by n about ten orders later I still HAVE NO ORDER IN THE SYSTEM NO NOTHING NO PRODUCTS NOT EVEN A ORDER NUMBER BC THEY KEEP CANCELING MY ORDERS THEN WHEN I CALL THEY ENDED UP HANGING UP ON ME BC I WAS UP SET WITH THERE UNPROFESSIONALISM AND WITH THE WAY THEY OPPERATE SO THEY HUNG UP ON ME N INSTEAD OF RUNNING MY CARD AGAIN JUST CANCELLED ALL ORDERS NOW EVERY TIME I CALL TO CANCEL THE OTHER ONE THEY WONT PICK UP SMH... horrible horrible service

Date of experience: December 7, 2017
Florida
2 reviews
0 helpful votes
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Happy with my first order!
November 30, 2017

I ordered 3 products and received instant email confirmation of the order. Within a few minutes, I received another email offering me 20% off any additional items I purchased within 24 hours. I didn't take advantage of the offer but liked the idea. One of the items I ordered was a nylon skirt pouch to carry treats and rewards. I received an email asking me my waist and hip measurements to make sure the item would fit properly. Nice! It fit perfectly! I'll be ordering more items from Fordogtrainers.com.

Date of experience: November 28, 2017
Washington
1 review
0 helpful votes
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Great product, good communication
October 7, 2017

Ordered a brown leather harness and leash with brass buckles. Shipping was slow but considering where it came from I can't complain. They provided a tracking number immediately upon request and answered all of my emails within an hour. The harness and leash are gorgeous and the leather is great quality and I'm expecting them to last awhile. Would order again.

Date of experience: October 6, 2017
Guy K. — ForDog Trainers Rep
over a year ago

Hi Thor!
Thank you for finding time to share your feedback. I really appreciate it.
Happy customers are usually lazy to leave a review but you are definitely not one of them. :)

New York
2 reviews
13 helpful votes
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Impossible to reach by phone
September 26, 2017

Good products. So if you know exactly what you want you are ok but if you need customer support its not going to happen. Tried countless,(at least 10 times), to contact to return an item that was misrepresented on the website. I called during the designated hours as stated by their answering machine but nobody ever picked up the phone. I always recommend their products to friends BUT always remind them what happened to me that their customer service doesn't exist as it is nonexistent.

Date of experience: September 26, 2017
Guy K. — ForDog Trainers Rep
over a year ago

Hi Gary,
Thank you for taking time to review FDT company.
Unfortunately, I left you a couple of private messages and got no reply. I wanted to understand what time and when you called and see why your call wasn't answered by our support team.
Our support works at designated time.
Here is the schedule.

Hours of Operation for phone support (EST - Eastern Standard Time)
Mon-Thu: 9:00AM - 3:00PM
Friday: 9:00AM - 1:00PM

If you decide to share details I will be happy to solve the issue. Thank you once again!

New York
1 review
1 helpful vote
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More nonsense
September 23, 2017

Well, it has been over 10 days and no return label has been sent as was promised.

I wanted to edit my original review again to reflect this. I do not seem to be able to do this but apparently I can submit another review. I wanted to change the rating back to one star.

Instead of sending a return label they issued a "response" to my original review that completely ignored the issue of poor craftsmanship and goes on and on about the fit, which was never the issue.

They go on and on about how wonderful they are and how everyone loves them. The 14 one star reviews other than mine would belie this.

The muzzle they sent is very asymmetrical in construction with the spine noticeably off center.

The large ventilation holes are noticeably uneven.

The padding is bunched up with the rivets on the very edge of the padding material.

If given the opportunity to inspect this example before purchase I would have not bought it.

Instead of a refund I am getting a run around. One would do well to avoid this merchant.

Date of experience: September 23, 2017
Guy K. — ForDog Trainers Rep
over a year ago

Hi Walter,
Thank you for leaving a review.
I understand your disappointment. Let's deal with it!
I need to explain a few things first.

Muzzle sizes presented on the website are for returning customers who know what size their dog is. There are lots of dogs whose measurements do not comply with their breeds. E.g. Labrador may get GSD size and we should never forget about not pure breeds. If we see that you are a newcomer, our support team contacts you to ask for measurements. It is done to prevent exchanges, that causes you a lot of discomfort. So I guess it is better to spend time remeasuring a dog and getting the right size then exchanging the product later.

If a customer says that muzzle don't fit we request photos not because we do not trust you or smth like this, we do it because sometimes people adjust muzzles in a wrong way and the problem is quickly solved in this case. If a customer insists on returning or exchanging then we do it for sure with no problem.

We never lie about our products, we do handcraft them and ship directly to our customers with no 3rd party. The thing is that we have European warehouses and US warehouse. Sometime US customers get items from European warehouse. This happens not often but still it does. When we ship from Europe we send items to our PA warehouse and from there your order travels to you. I hope it made the situation clear.

Walter, I would like to check the details of your order and see what can be done for you to stay on the side of happy customers. Please provide any info like order number or email address. Thank you!
Looking forward to your reply!