Floor & Decor

Day before this happened I drove my Prius to pick up flooring I ordered. I explained how to load my car with 25 boxes and worker ( long blond haired) listed to my instructions and was very polite and nice. I draw safely home. Today I came to pick up the rest of my flooring boxes different worker ( has glasses, and darker curly hear) took initiative and loaded car not listening to my directions.
Well on the first traffic light boxes went flying into my windshield and broke it. I turned back because it was not safe to drive with flying boxes around. I asked for manager and needed to reload car in different (safe) way
Manager filed insurance claim. When I suggested on how to load car worker with glasses and curly hear did not show any interest in following instructions. He was taking boxes out and was tossing them. I asked him not to toss my flooring because it my brake, he did not care. Manager stayed and watched all what was happening without comment. I became so disappointed that I couldn't find any words to discuss anything any more. Manager supported his workers and they left me outside with boxes on the ground and closed the door! I loaded my car myself. Now I know that people don't drive flooring boxes in Prius but if these workers listened to me like one did previous day maybe all this would not happen. Maybe if I wasn't older women with foreign accent they wouldn't just let me outside with my boxes and closed door. On Monday I am calling customer service and filling complaint
I am including pictures of my broken windshield and my hands after I loaded my car myself.
Store is in Mission Viejo

Every time I go to Floor and Decor and John is the manager the store is amazing. John really knows how to run the store!

I went to floor and decor for vinyl plank flooring. They had the color I liked. Quality turned out to be terrible even though I bought the medium grade. Back to Home Depot and a flush of 500.00.

I was charged 600 dollars interest fees,for 10 payment free interest...I call the manager of customer service she told ne you want me to closed lol

IN JULY I BOUGHT $1400.00 OF FLOORING. I NOW HAVE ABOUT $250.00 LEFT OVER IN PERFECT CONDITION. I WENT TO THE STORE WITHOUT MY RECEIPT THEY TOLD ME THEY WOULD GIVE ME STORE CREDIT. I BROUGHT THE GOODS BACK NOW THEY DENY ME STORE CREDIT EVEN THOUGH I NEED TO BUY $300.00 OF TRIM. NO ONE EVER TOLD ME THERE WAS A 90 DAY RETURN POLICY. THEY USE AN OUTSIDE ARBITRATOR WHO DENIES EVERYONE AFTER 90 DAYS NOW I NEED TO ARGUE MY CASE WITH THESE PEOPLE. I TOLD THE MANAGER I WILL GO TO THE PENNSYLVANIA ATTORNEY GENERAL'S OFFICE. THIS COMPANY IS A DISGRACE. I WILL NEVER BUY FROM THEM. I SHOULD HAVE GONE TO HOME DEPOT. DO NOT BUY FROM THEM

Craig Huffman a senior design consultant helped me with my purchase of Travertine stone for a fireplace installation. Craig helped me select the adhesive, grout color and was very helpfull with his follow-up call a few days later asking about how the installation was going. His coaching about sealing the tile prior to grouting was extremely helpful. Did not know to do that. Then seal after again since the stone can stain easily. Terrific experience and very fair prices. I use floor and decor for any of my tile and flooring projects.

I just experienced the most beautiful and professional customer service experience. I stopped going into stores because customer service had gotten terrible, which resulted in ordering everything online. I am in the process of adding a master bathroom and need some professional advice. With a positive mindset and a prayer, I decided to go into the Kirkwood Floor & Decor on Memorial Drive, Atlanta, Georgia, to seek an appointment with a designer. I met with the most fantastic Designer; her name is Joy. She was indeed a Joy. Joy said she did not have an appointment then and met with me immediately. She was friendly, approachable, professional, and easy to talk with, and she listened. We designed my entitled bathroom within 40 minutes, which included my main bathroom floor, shower wall & floor, niche, and even the grout color. Thank you, Joy, for your expertise in displaying the true meaning of outstanding Customer Service.

If I could give John Koch 10 stars I would. I tried to return a fair amount of tile today which was purchased more than 90 days ago. I was aware of their 90 policy but called and was told I could get store credit as it was a product that was still in stock. When I tried to return the tile my return was decline. John went the extra mile to make sure that my return was accommodated. I have rarely received more gracious help. Adam was also helpful. I got store credit and will most certainly be using it - and more I'm sure. Thank you John. You made my day!

A couple months ago I purchased 1100 sq ft of LVP flooring that was lifetime warranty. A week after i had installed it, I had an issue with my sump pump & ejector pump which caused a hugh flooding inside my unit. I had made contact with floor and decor and was told to contact the claims dept. Let me tell you that trying to get in contact or have someone call you back is next to nearly impossible. I have called left messages, sent emails, and yet to have had a final determination on my problem. My purchase was on 9/1 and I'm still scratching my head wondering if they're ever going to call me or should i call them back. Sincerely,
Pissed of Customer that will never step one foot inside their store.
P.S. I really hope someone@ FloorandDecor sees this and responds

I spent over $200 on shower shelves for a remodel project. The products I received were not as advertised and weren't consistent among each other--different colors (grossly different, not just stone variations), scratches, some pieces not polished on both sides, etc. I contacted them immediately and the corporate CS rep assured me I would receive a FedEx return label to get a refund and ordered me replacements that I paid for. I got the replacements and had the same issue, so I contacted them again and keep getting the runaround... corporate says the local store has to send the label and they aren't answering their phone, I call corporate and get put on hold for over an hour (more than once) and then get hung up on. A rude man answers and asks me to hold and I plead to him that I have been holding for hours and he hangs up. I call back later and they tell me they are closing and don't have time to help. I cannot get a label and cannot get a return started. Horrible company with no customer service. Do not order from them if you want to avoid a nightmare and long delays on your project.

Worst company ever. First they were 6 weeks late and never bothered to even call me. They are impossible to get a hold of because they DO NOT answer the phone. Then they finally arrange to deliver the product to our home and they will not bring our real wood floor beyond the driveway. Then they have the nerve to scream at me because I should have known that I needed to make my own arrangements to have 3 pallets of flooring brought inside the house. STAY FAR AWAY!

I'm not quite sure how anyone can say negative things about Floor & Decor in Plano TX. We have used them for all 4 of our homes that we purchased and sold. Our Design Consultant, Karen Justiss, is nothing short of extraordinary! She is pleasant, knowledgeable of all F&D products, makes beautiful recommendations that have paid off tremendously! We will continue to tell our friends and family about the outstanding customer service we've received in this store. Kudos to Ms. Justiss again!

There is no way to speak to a person in corporate management. We love the flooring we bought. Our installers say the quality of the products are above average. However, the crew loading the materials on our trailer, which was brand new, hit it and dented it. The appraiser said the damage was $550. This all happened in July of 2022. Yesterday, September 26,2022 we received a letter that the insurance has denied the claim. So, we not only spent over $9600 in flooring, but had to it pickup and handle the flooring ourselves and now have to repair or loss value of our trailer. This made the drive to Greenville, the trips back and forth and now the damage push the cost to being what I could have ordered it for right here in Anderson, SC and they would have delivered it. So, unless you have a piece of trash trailer or truck and live in Greenville, SC it not worth it. BUY BEWARE... stay away.

The Paramus Store had a wide selection of Kitchen Floor products.
Jim was particularly helpful.
The Price was fair and reasonable.
The Installation was professional.
*****Doug and Karen

Their design personal are terrible. Why offer a free design consultation if you run and refuse to meet with customers. Lindsey is the worst and her other colleague who conveniently wasn't wearing a name tag was terrible as well. She told me to hold on while she looks for files for her colleague. Super unhelpful

We had a great experience on September 13,2022 in purchasing back splash for our kitchen. Our designer was Elisabeth Cook and she assisted us in the selection and the purchase of trim, etc.
Her professionalism and attention to detail was exceptional. E & M Wise

I went to the Conyers store and Ms. Angela Rosemond assisted me. I wanted to buy a product that was not in the store but was in other locations. She called around to some of her colleagues at different stores and made a connection with Brenda Wise at the McDonough location. Brenda called me the next day to follow up with the flooring and assisted me over the phone. However, when my colleague went to store to purchase on my behalf, there was a slight issue. I remember Brenda saying Shar would be able to assist if she wasn't available. I had my friend to ask for Shar and she worked everything out with her Store Manager. This is was excellent team work and customer service looks like. Thank you again Angela Rosemond: Conyers store
Brenda Wise: McDonough store
Shar or Sharra: McDonough store.