Floor & Decor

So its been another 3 weeks or so and I STILL have not gotten a call from management as I was promised. They reply to reviews as if they care but they do not follow up and its impossible to get anyone on the phone. Based on the overall ratings for this company, it looks like poor customer service is their motto. My advice, buy at your local tile store. You may pay a few extra pennies per tile, but you will save big time on delivery charges and blood pressure! Stay AWAY from this business.

The worst customer service I have ever experienced. They do not fulfil your online orders correctly and have no idea what is going on in their warehouse. They won't answer the phone or respond to emails. When I finally got in touch with someone, they said my order was already delivered but it wasn't. What a joke. Do not buy anything from this company. Just awful. Every time I call, I get a different answer on the status of my order.

I went to floor and Decor on Hall road got the worst Treatment ever and harassed. I asked an employee for help he kept walking by me talking not stopping to help me. He refused to help and do his job disrespect us. As I was talking to the manager the same employee was staring and pointing at my under age daughter talking about her to another employee acting creepy. The manager said he would handle it and make it right. Which he lied he done nothing. He also told me the head manager would call me. Which again never happened. They don't care a out their customers and Treatment we got just trying to ask a question about the hard floor was so ridiculous and disrespectful, also made my daughter and I uncomfortable in that creepy environment. Shame on those managers how they run that place.

I had a very comfortable experience with manager manager Niko- Arlington Heights Floor & Decor, on phone and at store. Niko helped me understand scope of my DIY and get all the necessary materials. I was lucky to meet him at the store, where he remembered our conversation, answered ALL my follow up questions, and helped me get all the materials. Quick, clear, and efficient. Sincere thanks to Niko!

I used floor and decor to design a shower. They made a list of my supplies needed and I purchased said items. Five months later the shower was completed and I had purchased twice the amount of tile needed on their designers advice. Since my purchase the company has changed their return policy and now won't even give me store credit for my unused boxes of tile. I am now stuck with $590.00 worth of new tile. Will never buy there again.

Never ever buy anything from this TERRIBLE CO. Waiting over 3 weeks for delivery. Called customer service for weeks No response, no answer, phone just rings. Finally after 3 weeks spoke with Brooklyn. Stay far away., Company will take your money, but no delivery, no customer service Brooklyn was very helpful

I was in the store on or around 10/22/21 I was very impressed with the layout and how easy it was to find what I was looking for I have been an installer for the past 43 years when it came time that I neededget to help that was easy to Sabrina came to my rescue she help me all the way through my purchase from the sales department all the way to the back door where I was loaded out she made sure it was a quick and easy experience for me I was really impressed with the service that she gave me thanks so much Sabrina

It was a pleasure to speak to Mickey... she called to verify information on my delivery order... made necessary corrections, giving options and was so very pleasant and efficient. So rare these days to speak to someone like her! From L. Lanza

Floor and Decor is one more giant corporate grubber sullying the market place with low cost products they oversell and fail to fulfil accurately to those who are FOOLISH and TGRUSTING enough to order through this pathetic company! I ordered from Floor and Decor and will NEVER trade with this Home Depot related rip off circus! CHINA seems to be their busines model if not their business partner. Wonder what the ownership of this company looks like... Truly disappointing at the very least. Dangerously risky if you value honesty and integrity with those one does business with. This outfit is bottom wrong. Size matters when it's a garbage dump stinking up the market place. This is a clogged toilet in that respect. Full of, you guessed it! Dishonest and only interested in taking all you got and turning their backs... I do not know how to link my Email order receipts to this site but can provide my store order number which is rb************** and my order was "shipped" the RL Carriers (who say that order is NOT "SHIPPED") on thte 21st Oct. 2021. Lying as always. Customer service (if you get them after DAYS of waiting on HOLD) hasn't a clue! They pass you off back into limbo... TYPICAL! AS long as WE support this CRAP it's what we get...

Bought tile and installation from Floor & Décor in March 2021. Had the floor installed in May. Complete removal of 637 sq./ft. Of tile and underlayment. Job was mostly completed in 1 week.@ weeks after install tiles were cracking all over the floor. 13 in total the first time. The contractor cam back out and replaced the cracked tiles (using the ones that I was returning for a refund). After fixing the floor two weeks later the tiles were cracking again. I called floor& Décor to have the floor fixed. They were going to send out the same contractor to which I said I wanted an independent contractor to evaluate why the floor was cracking. The independent contractor inspected and made the report that there was no mortar used under the backerboard and the backerboard was only 1/4 inch. F & D offered to have the old contractor come out and redo the floor. I declined having the ones that installed it wrong do it again. F&D took two months to send the first pallet of 1/2" backer board and 12 bags of mortar. They had a new contractor come to do the floor 6 weeks after because of there schedule. The new contractor demoed the floor AGAIN and put the new backerboard down with mortar under it like manufacturer stated to do. F&D had still not delivered the tile and the rest of the materials. The new contractor had to go pick it up (50mile round trip 3X). The contractor started the floor and put down 13 tiles and stopped. The tile that F&D sent were out of square between 1/8" to 1/4". This made the grout lines start small then go big and so on so they refused to put the tiles down. Believe me I am glad they stopped when I seen it. After calling F&D (slightly irritated) I told them that the wife and I would go to the store and find a tile similar to the one we had and they will need to get it here ASAP so my floor can be completed. F&D agreed and told me to just send them the skew number and they will get it ordered for delivery ASAP. Well the next day that did not happen, F&D sent the contractor an email and told them the tiles were within manufacturers specs and they should use them anyway. Now if you know anything about tile they HAVE to be square to get the grout lines and the manufacturer only allows up to 5% of the tiles to be off, that's five out of one hundred NOT EVERY ONE. (yes I called the manufacturer) F&D refused to order the new tile and I have no floor with no end in site without paying another 8K out of pocket that I already paid F&D! And as any contractor knows if I get a new contractor to install a new floor they will rip up the new backerboard because they will not warranty someone else work. F&D refuses to refund me for the complete job so I can get it fixed. I would ABSOLUTLY NOT do business with them again. Its been 7 months, two contractors, 3 times moving all our furniture and covering everything with plastic. Not to mention the dust cleanup after the jobs were completed. So we have a backerboard floor with 13 tiles on it, no furniture in our kitchen or Livingroom. Disgusted by this whole experience and gave them 24hr to make the tile rite if not then my attorney will be filing for the max amount in PA small claims court Monday morning after I sign the papers Friday afternoon. 7 MONTHS and the pics show what I have

Guys - suggest you not to book anything online as no one responds to your phone call and neither you will get email response also. I never seen such horrible customer service in US. They messed up my order and so for all my efforts are in vain in getting refund.

Only good part is - shop has lots of varieties, if you like something it's always better to buy and bring along with you rather than preferring online shopping.

The Rocklin/Roseville California store has to worst customer service I have ever seen. They recommended a company called 'Installation made Easy' to put in my flooring. The brochure I got from Floor and Decor promised Licensed, certified workers. I never saw the licensed contractor that I arranged the flooring installation with. I was shocked when a unprofessional crew of 3 relatives showed up to do the work. They did a horrible job and left me with a mess. Big gaps in the flooring and beat up baseboards that were sawed off at the base. Huge sawdust mess in my house was left for me to clean and these guys charged me a premium price. Floor and Decor have done nothing for me and just give me the brush off, like they don't want to deal with it. I would never recommend Floor and Decor.

Floor and decor is the best and only place to get flooring. At all of the locations I have been the product is the best as well as the customer service and management. Prices are extremely affordable too. Would recommend to anyone who needs flooring in their home.

Their marketing department thinks doing good business is to abuse vendors. They look to blame vendors for their failures and then will short pay invoices because they feel like it. It's why they have a revolving door of vendors. Not worth doing business with them - unethical

I bought 233 boxes of vinyl plank flooring spend $7,133 for around total 4500 sqf on 8/24/21. I went to returned only 25 boxes out of 233 boxes on 9/21/21 which I was not able to use and it was in box. They refused to return 25 boxes even though it was under 90 days returning policy. Manager Dan and another lady staff said that product was on sale at the time of purchase and can not return after purchase. He said it was posted by item where it says none returnable. I saw them a picture of item description that There wasn't any sign anywhere says that you can not return it even if it is on sale or clearance. I have posted a picture in here when I bought. When I bought this vinyl plank cashier Ryan ( Associate No *******) told me that I can return in 30 days since I was getting 233 boxes. Then they gave me customer service number which was never answered when I called from the store.
I would not recommend to purchase anything from floor and decor specially from reynoldsburg, oh location or get better information about refund or return policy before you pay specially for big purchase.
I am still looking for more flooring to buy for my basement tiles but now I am not going to purchase from floor and decor.

I purchased flooring, backsplash and bathroom wall & floor tile at the Atlantic-Pompano Beach location. Pro Desk- Pedro- My lifeline. This gentle man ALWAYS returned my call and Texts. He was my main contact person. Lisa, Mario & Brenda were available when Pedro was not working and helped me as well. Great selection and price.
Floor Decor needs to get the Warehouse in control and organized-does not make sense to have pallets all over the place- Put orders in one place as to expediete contractors when picking up.

I was in the store to pick out tile and heard the WORST management conversation with an employee... I walked out after hearing this horrible conversation to an employee from someone in charge... no wonder when i come into this store i dont see the same faces... can only imagine the turn over under this kind of management.

I called to find out a month ago if they have electric shopping scutter available like Home Depot & Lowe's, I was Told they only have (1) that it's Out of Order, I Called again the told me the same excuse. If you are a Veteran go to Lowe's or Home Depot they will give you a 10% off from any purchases showing your Military ID...