Flight Office

My experience with FlightOffice follows a bait-and-switch pricing pattern. At first, the price shown looks genuinely low. Nothing seems obviously wrong. But after you agree to proceed, you are contacted and told the fare is no longer available. You are then asked to pay extra. This isn't a misunderstanding or a one-off pricing issue. It's a deliberate strategy: attract customers with a low price, then change the conditions once you are already committed. What I'd strongly recommend if you're in the same situation Do not agree to pay extra. This is exactly what they expect. Every extra conversation just wastes your time. Do not wait hoping for a refund. Delays are part of the process. Contact your bank immediately and request a chargeback for misleading pricing or a service not provided as advertised. Report the case to Google, especially if you found FlightOffice via Google Flights. Google continues to list and recommend FlightOffice even after fraud reports. In practice, Google only reacts when there are many formal complaints, not individual ones. Report it to Action Fraud. These reports are logged and monitored. One report may not trigger action, but many reports absolutely do. Contact Citizens Advice Consumer Service. They pass cases on to Trading Standards, which is how real investigations start. Include Google in your reports. Make it clear that Google continues to promote this company after being notified. Platforms don't change behaviour unless there is regulatory pressure. One last thing Citizens Advice may suggest writing a formal letter to FlightOffice. Based on experience, this is unlikely to work. They ignore letters. Banks and regulators are far more effective.

Wish I had read the reviews before. Victim of the same trick this company is playing with many people. Saw a cheaper ticket price on the day I was travelling, however received a phone call telling no seats available, offered the next day ticket with an additional £100. Went along with that. However, tickets are actually way cheper on the day that has been offered. Learnt the lesson. I should have asked to cancel the transactions in the first place.

I booked a flight from Los Angeles to Serbia through FlightOffice, which I found via Google Flights. The price looked good, and I received a confirmation email shortly after payment. But the next day, I got a call from one of their agents claiming the airline had increased the fare and I needed to pay more to secure the ticket. This was never mentioned during booking. I asked to cancel the booking and get a refund. They promised it would be processed within 2–3 working days, but it's now been much longer and I've received nothing. I've followed up multiple times and keep getting vague excuses. The payment clearly went through to Travelopedia Ltd, so they definitely received it. After looking at other websites, I found many others reporting the same issues: Bait-and-switch pricing Pressure tactics over phone and WhatsApp Incorrect booking references Refunds that are delayed or never processed This company operates under multiple names and uses deceptive practices to extract more money from customers after payment. Their business model is misleading and unethical. Do not book with FlightOffice or any affiliated brand. I've reported the issue to my bank and will be escalating to Action Fraud UK. Save yourself the stress and book directly with airlines or trusted travel agencies.