Flash Discount

I bought a pair of boots from this retailer, which frankly weren't very good and were meant to be waterproof, but they aren't.

If I could give negative stars, I would!

After buying the boots, I received an email about being signed up to a VIP Club, which I ignored because I didn't want it. Little did I know they would start charging my credit card £8.99 a month for this club I didn't want, and there was no mention of charging me £8.99 a month in the email; otherwise, I would have put a stop to it straight away.

I didn't notice until 3 months later they had been charging my card monthly. I emailed requesting the charges to be refunded several times and the only response I've received so far is to say they are busy, clearly not too busy to take my money though!

I contacted my credit card company to prevent them from charging me further; however, I have still not heard back from them regarding when I will receive a refund for the payments they took without my authorisation.

Be careful if you decide to buy from this company, as you may end up paying a lot more than you bargined for.

This lot unlawfully charged me for additional services. I have tried numerous times to get my money back but keep getting fobbed. Dishonest as the day is long - avoid at all costs.

No refund after a month
My item didn't work as described and they refunded me for that but there were 2 extra payments taken from my account what I assume is their vip service which they said was cancelled on my behalf when I confronted them. They said 10 to 20 business days for a refund but that was 23 June! Not happy and they have stopped replying to emails!

Very slow delivery. Tried to steal additional funds from my card. Their contact number doesn't work. Emails are ignored. They despatch from UK but insist returns sent to China at your expense despite their website says items sent from UK can be returned to the UK dispatch address.
AWFUL COMPANY

My wife bought three electric fan heaters. Ominously, they took a long time to arrive, missing Christmas. They are pretty basic. In theory, switching on the 'temperature switch' starts the heater. But, under the heaters is a button, called the "interrupt power after dumping", which needs to be pressed to get the fan to work, But there is no means of keeping it switched on. This is a basic design error. The instruction booklet is useless and full of dictionary English.It is a waste of money. If I had been permitted, I would have rated the product '0' = unfit for purpose.

I bought £30 Xmas tree for garden and they sent a small box of string lights worth £1. No answer and the live chat is a bot. Avoid at all costs

I'd seen an advert on Facebook, about a tv device, which allowed you to watch tv programmes for free, without any subscription to pay, just a one off payment for the device, the advert was from the USA, sounded too good to be true, so I contacted my son, to see what he thought, as I'm dubious of anything from the USA, he got back to me and said, he'd found this company based in the UK, he seemed to think it looked ok, so I purchased the device for £30.99, on the 19th November 23, using my Barclaycard, as it's safer, in case there's a problem with scammers etc, I received the usual email, confirming my order from 'Flash Discount UK' then all the emails started, offering me all sorts of stuff, which I wasn't interested in, so I ignored them. The emails then lost the UK on the heading, it just read Flash Discount and included Chinese Writing, I waited and waited, thinking I would receive the device in a few days, as I was told, there were 12 in stock, I waited and waited, days turned into weeks, I then got an email saying, your item has been posted, we will let you know, when your item reaches the country of destination, the email also included a tracker, to check the the whereabouts of my package, the package finally arrived on 8th December, it was wrapped in bubble wrap, when I opened it, the boxed item looked as though it had been kicked about like a football, it was in a sorry state, I removed the tv device, a very flimsy thing, like a Christmas Cracker gift, I plugged it into my tv and a usb port for the power, the instructions were so small and virtually unreadable, so l looked on YouTube and surprisingly, found the setting up instructions, it was then I found out, an app is required, to be downloaded to my phone, it helps to set the device up and your phone will act as the remote, after I downloaded the app, I found that, I needed to pay an annual Subscription so, I knew then, I had been Mislead and conned into purchasing this device. A couple of days before I received the device, I'd received my Barclaycard Statement, they'd taken out £30.99 on 19/11/23, then next day 20/11/23, they'd taken a further £12.64, which I hadn't agreed to and didn't know why, i contacted them, by email, they refunded it, without any fuss. Anyway, I packed the item up, made up a new label, with the Return Address on it, which was a UK address. I contacted Flash Discount, to tell them I was returning the device and that I wanted a Full Refund, the item was ready to go, I got a reply email, with the usual 'Sorry your not happy with your purchase' and could you return it to our Warehouse in China, I replied, I'm sending to the return address, in the UK, which was on the label and, as I was under the impression, when I purchased the item, that I was dealing with a company from the UK, as it had "Flash Discount UK" on the email heading at the time of purchase, they said that they don't have a warehouse in the UK so, all through the transaction, it's been a pack of Lies. I'm sorry I haven't got any pictures of the tv device, as I didn't think I'd have a chance of leaving feedback. I've enclosed proof of purchase.

Bought 2 items a green seed mat and a robot hoover. The mat its nothing what was showing and the robot does not hoover. Feeling disappointed and deceived and to return need to send to China at your cost.

Before you get lured into a false sense of re-assurance when you read the friendly wording on this site e.g "100% satisfaction guaranteed" from Flash Discount UK, be aware of the clever words which don't tell you the whole story until it's too late. UK, you might think, will make any problems easy to resolve, Nope. Once you've parted with your money & placed an order, you will quickly find that nothing is actually posted from within the UK and if you want to return it, you will have to send it, at your own expense to China, The site does state that returns are at the buyers expense, so as I'd bought a small item, fair enough, I thought, if necessary, I'm prepared to pay UK postage to return it. And only when I contacted customer service was I given the advice that Flash Discount UK did not have any warehouses in Europe and the only return address was in China. Whichever way you look at it, a return will leave you out of pocket

The terrible product doesn't work. Went on fire yesterday flames and smoke and an awful smell. Luckily we were in the house to unplug

What was ordered and what was delivered are totally different, the ordered item had a value of approximately £25, the delivered item had a value of approximately £5.

Scammers! Do not buy from them.

First photo of ordered item, 2nd photo is delivered item.

I purchased a heated jacket which when it arrived did not conform to the size quoted on their website. I contacted them immediatly, and several times since but no reply. They also deducted an unauthorised payment from my account.
Even if they did respond to me I should not have to pay to return an item when it is clearly their error.

They take your money and when you want to return products completely ignore emails DO NOT USE THIS COMPANY!

Discounted products not fit for purpose. Returns have to be sent to China and beware they will not refunds return costs, hoping customers will not go to the trouble!