Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
First Class Watches has established a strong reputation for exceptional product quality and reliable customer service, with many customers praising the craftsmanship and design of their watches. The company is commended for prompt dispatch and efficient handling of orders, often exceeding delivery expectations. While most feedback is overwhelmingly positive, some concerns include occasional issues with delivery charges and stock availability. Overall, the sentiment reflects high customer satisfaction, with many expressing a willingness to recommend the company and return for future purchases, indicating a solid commitment to customer care and product excellence.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very easy site to order from, very fast dispatch and I was kept informed along the way. Shame an attempted delivery was made when I wasn't available but their customer service dept (Scott) did his best to sort it.
Excellent service, watch arrived on time, well packaged, all good.
Very easy buying experience with 100% confidence
Highly recommend
My wife and I recently decided to treat ourselves in darkest late February to new watches. We're comfortably off but like to save money where we can.
We chose our watches and the sought to find them at the optimum price.
First Class Watches provided the best deals and delivered the goods quickly and efficiently.
Well done to them. We will recommend FCW to friends and family.
I have been collecting watches for 42 years. A friend asked me to buy a discreet dress watch for him, as his watch-buying record is awful. His business leaves him too little time for dealing with deliveries or answering questions. I bought him the exact right watch from the exact right people. I have recommended FirstClass watches numerous times, but this is the first time I made the purchase myself. Every experience has been extremely simple and completely faultless.
The whole process from order to purchase was simple and easy, quick delivery was able to contact customer service and have my delivery changed to next day late in the day. I ordered on a Friday had my purchase on Saturday morning. I will be looking at using them again for my next purchase. I also had a possible warranty issue which was dealt with very quickly staff were very helpful and courteous.
Website and ordering item was very easy. Item was delivered within the timeframe specified. I would definitely recommend the website to a friend and I would use the site again
I already knew what I wanted before going to this site but the process of purchase was easy and, despite not going for guaranteed arrived the next. The watch was well packed and in perfect condition. This was altogether a very good service.
I ordered a watch mid afternoon and it arrived next day. It was a very competitive price too. I'd recommend First-class watches.
Very efficient sales and excellent delivery including adjustment to watch bracelet which was spot on. Could not be better.
Buying a watch can be a monumental challenge especially if you are extremely fussy about every little detail. First Class Watches provide an amazing range of spectacular craftsmanship. The option to put in a reduced offer is the icing on the cake as is the assurance of receiving a valid manufacturer's fur antenna. I recommend. First Class Watches withouthe reservation and a 5 star rating!
A pleasure to do business with. Incredible delivery service. Highly recommended.
Buying from this site is not only easy but also more affordable in comparison with other sites (prices up to £80 cheaper on FirstClassWatches.co.uk). Highly recommended.
All payments options available including PayPal Credit.
I'm a lucky owner (one of 1000) of the perfect Citizen BN0148-54E, such a marvelous watch! And I have had the pleasure of buying it from First Class Watches. Ordered it one day early in the morning and received it the next day just before lunch (form UK to Portugal). Thank you FCW for your prices and professionalism.
Excellent delivery service, unfortunately bangle type watch didn't sit well on my wrist - excellent returns service. Would recommend this company
Superb and faultless, ordered Monday afternoon arrived Tuesday morning! Well packaged and watch was genuine and exactly as described, would definitely use again
The service I received was excellent. The correspondence was first class and the delivery was second to none. I will definitely be back soon. Thank you.
Exerlent Web site
Was kept informed all the way
Speedy delivery
Wish it could be like this all the time thank you...
Answer: Hello, we are an authorised UK retailer for all the brands listed on our website. All our watches are brand new and 100% genuine. We also have a high street jewellery store (James Moore & Co) based at the same address where you can come and view our products if you wish. If you would like to discuss this further or have any other questions please do not hesitate to contact us directly on [email protected] Kind Regards Scott
Answer: Hello, yes we are based in the UK and all items are shipped from our UK based store. I would recommend that you check our website for international shipping options on any product you are considering by changing the shopping country to US on the shopping basket page. Thanks, Scott.
Find a perfect watch at the UK's best watch retailer. Why not make us an offer? Brand authorised retailer and Google Certified Shop with free UK delivery.

