First Class Watches

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First Class Watches

4.3

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First Class Watches Reviews Summary

First Class Watches has established a strong reputation for exceptional product quality and reliable customer service, with many customers praising the craftsmanship and design of their watches. The company is commended for prompt dispatch and efficient handling of orders, often exceeding delivery expectations. While most feedback is overwhelmingly positive, some concerns include occasional issues with delivery charges and stock availability. Overall, the sentiment reflects high customer satisfaction, with many expressing a willingness to recommend the company and return for future purchases, indicating a solid commitment to customer care and product excellence.

This summary is generated by AI, based on text from customer reviews

service
23
value
24
shipping
24
returns
7
quality
24

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Great effort
March 9, 2016

Very easy site to order from, very fast dispatch and I was kept informed along the way. Shame an attempted delivery was made when I wasn't available but their customer service dept (Scott) did his best to sort it.

Date of experience: March 8, 2016
GB
1 review
0 helpful votes
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First class
March 9, 2016

I found the service first class and the watch came on time.

Date of experience: March 8, 2016
Connecticut
1 review
0 helpful votes
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Great product and service
March 8, 2016

Excellent service, watch arrived on time, well packaged, all good.
Very easy buying experience with 100% confidence
Highly recommend

Date of experience: March 7, 2016
GB
1 review
13 helpful votes
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A couple of Rotarys
March 7, 2016

My wife and I recently decided to treat ourselves in darkest late February to new watches. We're comfortably off but like to save money where we can.
We chose our watches and the sought to find them at the optimum price.
First Class Watches provided the best deals and delivered the goods quickly and efficiently.
Well done to them. We will recommend FCW to friends and family.

Date of experience: March 6, 2016
GB
1 review
0 helpful votes
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I have been collecting watches for 42 years. A friend asked me to buy a discreet dress watch for him, as his watch-buying record is awful. His business leaves him too little time for dealing with deliveries or answering questions. I bought him the exact right watch from the exact right people. I have recommended FirstClass watches numerous times, but this is the first time I made the purchase myself. Every experience has been extremely simple and completely faultless.

Date of experience: March 4, 2016
Illinois
1 review
18 helpful votes
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First Class Service
March 2, 2016

The whole process from order to purchase was simple and easy, quick delivery was able to contact customer service and have my delivery changed to next day late in the day. I ordered on a Friday had my purchase on Saturday morning. I will be looking at using them again for my next purchase. I also had a possible warranty issue which was dealt with very quickly staff were very helpful and courteous.

Date of experience: March 2, 2016
GB
1 review
0 helpful votes
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5 star
March 2, 2016

Excellent service. Fast delivery and fantastic products will use this retailer again.

Date of experience: March 2, 2016
GB
1 review
0 helpful votes
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Fantastic servicd
March 3, 2016

Website and ordering item was very easy. Item was delivered within the timeframe specified. I would definitely recommend the website to a friend and I would use the site again

Date of experience: March 2, 2016
GB
1 review
0 helpful votes
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Lorus watch purchase
March 2, 2016

I already knew what I wanted before going to this site but the process of purchase was easy and, despite not going for guaranteed arrived the next. The watch was well packed and in perfect condition. This was altogether a very good service.

Date of experience: March 1, 2016
GB
2 reviews
0 helpful votes
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Very efficient
February 26, 2016

I ordered a watch mid afternoon and it arrived next day. It was a very competitive price too. I'd recommend First-class watches.

Date of experience: February 25, 2016
GB
1 review
0 helpful votes
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Excellent service & Delivery
February 26, 2016

Very efficient sales and excellent delivery including adjustment to watch bracelet which was spot on. Could not be better.

Date of experience: February 25, 2016
GB
1 review
19 helpful votes
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Doesn't get better than this!
February 26, 2016

Buying a watch can be a monumental challenge especially if you are extremely fussy about every little detail. First Class Watches provide an amazing range of spectacular craftsmanship. The option to put in a reduced offer is the icing on the cake as is the assurance of receiving a valid manufacturer's fur antenna. I recommend. First Class Watches withouthe reservation and a 5 star rating!

Date of experience: February 25, 2016
GB
1 review
0 helpful votes
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Excelent shopping experience
February 24, 2016

A pleasure to do business with. Incredible delivery service. Highly recommended.

Date of experience: February 24, 2016
GB
1 review
0 helpful votes
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Excellent
February 23, 2016

Very good customer service, I'll buy again from them

Date of experience: February 22, 2016
GB
1 review
0 helpful votes
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A great store!
February 23, 2016

Buying from this site is not only easy but also more affordable in comparison with other sites (prices up to £80 cheaper on FirstClassWatches.co.uk). Highly recommended.

All payments options available including PayPal Credit.

Date of experience: February 22, 2016
Portugal
1 review
0 helpful votes
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Very pleased.
February 22, 2016

I'm a lucky owner (one of 1000) of the perfect Citizen BN0148-54E, such a marvelous watch! And I have had the pleasure of buying it from First Class Watches. Ordered it one day early in the morning and received it the next day just before lunch (form UK to Portugal). Thank you FCW for your prices and professionalism.

Date of experience: February 21, 2016
GB
1 review
0 helpful votes
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Beautiful watch
February 22, 2016

Excellent delivery service, unfortunately bangle type watch didn't sit well on my wrist - excellent returns service. Would recommend this company

Date of experience: February 21, 2016
GB
1 review
0 helpful votes
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Superb
February 22, 2016

Superb and faultless, ordered Monday afternoon arrived Tuesday morning! Well packaged and watch was genuine and exactly as described, would definitely use again

Date of experience: February 20, 2016
GB
1 review
0 helpful votes
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Excellent A+++
February 21, 2016

The service I received was excellent. The correspondence was first class and the delivery was second to none. I will definitely be back soon. Thank you.

Date of experience: February 20, 2016
GB
1 review
0 helpful votes
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A good experience
February 20, 2016

Exerlent Web site
Was kept informed all the way
Speedy delivery
Wish it could be like this all the time thank you...

Date of experience: February 19, 2016

From the business

Find a perfect watch at the UK's best watch retailer. Why not make us an offer? Brand authorised retailer and Google Certified Shop with free UK delivery.


firstclasswatches.co.uk
Founded in 2005
KENILWORTH, Warwickshire, United Kingdom