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Firebox Reviews Summary
Firebox is an online gift shop offering unique, personalized, and quirky products for various occasions. They provide a wide range of gifts for men, women, and children, including gadgets, home decor, beauty items, and more.
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Do not order from this site. My first order went through very well and I loved the products. My second order took over 20 days to arrive and the company just told me they couldn't look it up becuase I didn't pay 30 dollars to buy a tracking number. It was late for the persons birthday I wanted to get it for, even with ordering 3 weeks in advance. So after this incident, I cancelled the two pre-orders I had waiting. The company was extremely rude about this and kept trying to go around it and not do it. They finally cancelled them and then guess what? THEY STILL TOOK MONEY FROM MY BANK ACCOUNT FOR AN ORDER THAT WASNT EVEN PLACED. They won't answer emails now and ignore them, so I'm out a good amount of money. Just don't do it. It's not worth the time, money, or frustration.
Good service! I have used these guys 3 times by now and everything was in order every time. Would recommend it.
Thanks, Marcel!
Truly excellent site! Guaranteed to find tons of gifts here! I ordered from them 4 times this Christmas and each time the item shipped and arrived in incredible time. They even threw in a free pack of cola bottle jellies :D Their website is very user friendly and professional, the products are excellent and their reviews are hilarious :) I just need to hold on until i can afford that yacht :(
Thanks for the awesome review and rating, Rob! We're glad you loved the cheeky haribo!
From the business
Lifestyle shop for people with imagination. A curated range of alternative homewares, lifestyle accessories, latest tech, unusual alcohol and unique gifts.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Kyra,
We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one.
We'd love to have this fully investigated and to offer you a full refund where possible. So please do contact us via e-mail on [email protected] with your order information and what happened in each instance.
We look forward to hearing from you soon.
Firebox