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From the business
Since 2003, FinestCigars has offered great Cuban cigars brands. Each Cuban cigar features the highest standards of authenticity, quality, freshness, and security.
Finest Cigars Reviews Summary
Finest Cigars has a rating of 3.9 stars from 20 reviews, indicating that most customers are generally satisfied with their purchases. Finest Cigars ranks 20th among Cigarettes sites.
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I am currently dissatisfied as I put a call into Finest Cigars to find out when my order will ship and/or arrive. No one has returned my call!
I have been waiting almost 3 mos for delivery and now I got an email saying that my case is closed.
I responded asking for a refund.
Dear Mr. Paul,
Thank you for sharing your experience.
We would like to apologize for any inconvenience caused, as we understand you were eagerly expecting your products.
We completely understand how frustrating it must be to experience delays and issues with your orders. Despite our best efforts, local customs can unfortunately create unexpected challenges in our processes.
The “Ticket Closed/Resolved” email you received is simply an automated email that closes the interaction with the customer, but it does not mean that your communication with us is discarded. We will be here for you.
If you're requiring additional assistance or want to verify what was the resolution to your request, please contact us as soon as possible with your order information.
Please be assured that we truly value the time you’ve taken to share your experience, as it helps us improve our services.
Your loyalty is very important to us, and we sincerely appreciate it.
Remember, you can reach out to us through our Customer Service channels at [email protected], as we offer a 100% satisfaction guarantee on all orders.
Kind regards,
Delineth M.
Customer Service Team
My latest order I never received in full. Only received the Open MonteCristo's. Never received the number five Monte Cristo's that was also ordered. Wanted to order more cigars, but don't think I want to continue working with your company. Sorry.
Hello Mr. Hanna
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.
We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.
We regret that you did not receive your previous order in full due to issues with local customs. However, we plan to return the remaining outstanding cigars to a new reshipment order, which will be shipped in the coming days, and we will notify you by email.
Therefore, we would appreciate it if you contact us by email as soon as possible so we can provide a timely solution.
We value and thank you for being our customer, and your comments are essential in helping us improve our service. If you have any questions or need further assistance with this matter, please feel free to contact us by email at [email protected] or by phone at +1 (800) 807 8526.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
I didn't receive my delivery since 64 days despite contacting your customer service and the local postal. It is a headache
Dear Mr. Yazbek
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.
We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.
We regret that you have not yet received your order created on (05/30/2025) due to issues with the postal services and Local Customs involved.
It would therefore be helpful if you could contact us as soon as possible so that we can provide you with all the necessary answers and evaluate a product reshipment if necessary.
We value and thank you for being our customer, and your feedback is essential in helping us improve our service.
If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at [email protected] or by phone at +1 (305) 330-4962.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
Excellent service every time. Cigars are well priced, ship in a timely manner with tracking that works. Please keep it up
I have placed several orders with Finest Cigars and have consistently received excellent service, enjoying the wide selection of high-quality cigars.
I've received my Last Box cigars, Edmundo Montecristo! I can only say, very, very good! Thanks a Lot! And… See we later, for the next box! Daniele
After paying for the cigars the post office in the Philippines took 2 months and then customs slapped a 100% fee so this ended up costing more than the duty free prices
Dear Mr. Louis,
We hope you're having a great day.
We appreciate that you have taken the time to share your experience with us.
We understand the frustration you must have felt, especially when unexpected charges arise to release your products.
We value your opinion and would like to kindly remind you that although our products have no additional taxes added, we always inform our customers of the possibility of additional local taxes that are required to release this kind of importations.
Fortunately, we offer a Rewards Program for our customers, who are subject to these kind of charges, I encourage you to contact us with your tax payment invoice through our CS channels at [email protected] so that we can add this benefit to your account.
We thank you for being our customer and all your comments allow us to improve our services, if you have additional inquiries towards your order, let us know, as we have a 100% satisfaction guarantee towards all orders.
Have an excellent day.
Delineth M.
Customer Service Team.
Hi!
The processing of my order was spot on. The cigar was a pleasure to smoke, but that's Romeo & Julieta.
My previous order was for 25 Montecristo No 4, are these cigars handmade, all Cuban leaf cigar's? Regards HGB.
Great selection and prices. Cigars are shipped promptly and packaged with care. Will be ordering again. Thank you.
Great service and excellent communication of every step. Very good indeed. Would highly recommend Finest Cigars.
These cigars are outstanding! Price could use a downward adjustment, but the quality is as it should be
Dear Mr. Ayad A,
Thank you for sharing your experience with us.
We appreciate your feedback and sincerely apologize if your package took longer than expected to arrive.
Our estimated delivery timeframe is between 15 to 45 days. While we always strive to ensure timely deliveries, occasional delays may occur due to external factors beyond our control, such as customs processing and local postal operations of the destination country.
We completely understand how important a smooth and timely delivery is, and we truly appreciate your patience.
If there’s anything we can do to assist you further or if you have any concerns regarding future orders, please don’t hesitate to contact us at info@finestcigars. Com or by calling us at +1 (305) 330-4962.
We’ll be more than happy to assist you.
Sincerely,
Natalie
Customer Service Team
I have not had a bad experience with Finest Cigars, I have been a customer for years, and they have never disappointed. Every box has been delivered in excellent condition and the contents are flawless! They really know how to take care of the customer in my opinion.
Great customer service takes a while for the cigars to arrive well, worth the waite
Natalie was very informative regarding the current state of affairs regarding shipping to the United States
I just received my order and I'm incredibly disappointed. I ordered Montecristo Edmundo's (a brand and cigar I'm very familiar with) only to realize they are fake.
The cigar on the top is the Montecristo Edmundo (FAKE) I received and the bottom cigar is a Petit Edmundo (REAL) I had in my humidor. There are several noticeable differences. The one that stands out the most is the label.
Please refund my money! Order FC*******
Dear Mr. Williams,
We sincerely apologize if there were any shortcomings on our end.
Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future.
We have sent you an email to continue with this case.
Best regards,
Dax Puero-Franco
Customer service team
Direct Line (305) 433-8548
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. William,
Hope you're having a good day.
We would like to apologize for any inconvenience caused, as we understand you are eagerly expecting your products and know you've been trying to get in touch with us.
We have experienced a very high volume of calls and emails recently, however, you can rest assured we're here to assist with your order.
It would therefore be helpful if you could contact us as soon as possible so that we can provide you with all the necessary answers and evaluate a product reshipment if necessary.
Please be assured that we truly value the time you’ve taken to share your experience, as it helps us improve our services.
Your loyalty is very important to us, and we sincerely appreciate it.
Remember, you can reach out to us through our Customer Service channels at [email protected], as we offer a 100% satisfaction guarantee on all orders.
Kind regards,
Delineth M.
Customer Service Team