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Filters Fast Reviews Summary
Filters Fast has a rating of 2.3 stars from 517 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Filters Fast most frequently mention customer service, credit card and day shipping. Filters Fast ranks 6th among Water Filter sites.
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Do Not Believe their website. I ordered some RZ F1 Standard filters on June 9th, website said they were IN STOCK and would ship the next day. On June 16th I check my order on the website where it showed my order would ship on June 19th. Well it is June 24th, so I call and spoke to a REP who said that the filters would not be available until June 30th. The website today (June 24th) still shows the product is IN STOCK and will ship the next day. This is totally unacceptable and I will no longer and I will no longer do business with this company.
After my customer service experience on 6/5/20 where they refused to tell me why my order hadn't shipped and would only say "it's shipping tomorrow (6/6/20)" I still haven't seen any shipping confirmation or communication as of 6/16/20 (11 days later). I logged into the support page and it said my order hasn't shipped. I called and got the customer service person again and now the story is that part of my order is on back order. It wasn't on back order 11 days ago when they were shipping the next day but now it is.
Thanks for being a part of our FiltersFast.com family! We really appreciate that you took the time to write us this review. Please feel free to contact me if you ever need anything at [email protected].
I have used FiltersFast several times but am done. I ordered filters on 5/20 and my credit card was charged the same day. Then I started getting emails that I would get $10 extra for completing my order which was already completed. After no updates I finally called on 6/5 to get the status. Customer service was rude and refused to discuss why the order hadn't shipped and there is no additional $10. I'm out.
I have ordered from filters fast twice and had damage on both orders. I did not report first order and just threw the filters away. The second order was over $400.00 and 1/3 or the order was damaged and not usable. The products were poorly packaged. I called customer service to report damage and was told the damage would be replaced. I waited over a week with no response so I called again and they said they could not find where the order had been shipped and I should just be patient and wait. I am willing to wait but want then to tell me they have the order and when it will be shipped. Poor customer service.
Hi Larry, thank you for taking the time to leave us a review. We appreciate your feedback and will use this to improve upon future operations. Please feel free to contact me at [email protected] if you need anything at all.
Worst customer service EVER! And filters fast? Yeah right I got my order 6 weeks after I ordered. And when I called to cancel because it was taking too long they didn't refund my order and refused to cancel it! They seriously need a crash course in how to run a business!
Hi Gabriella! I apologize for any inconvenience you might be experiencing. I will have a Customer Experience member look into this for you and resolve any lingering issues. Thank you for being a loyal customer and allowing us to resolve this issue for you. If you have any questions in the meantime, please email me at [email protected]
I placed the order a month ago and it just arrived. Also they did not send what I ordered. Never order from them again.
Hi Glenda! I apologize for any inconvenience you might be experiencing. I will have a Customer Experience member look into this for you and resolve any lingering issues. If you have any questions in the meantime, please email me at [email protected].
Ordered filter and the arrived a 2+ weeks later. Box that filters were packed in was smashed in on one side. Opened box and found 3 of the 6 filters crushed and unusable. I have contacted filtersfast and I'm still waiting for a reply on what they plan to do. I may just go back to buying what I need in the local store...
Hi R. B., thank you for taking the time to leave us a review. We appreciate your feedback and will use this to improve upon future operations. Please feel free to contact me at [email protected] if you need anything at all.
First shipment was received quickly and exactly what I ordered. Haven't used refrigerator filter will be at a later date. Fingers crossed! Will give more detailed review when auto order ships. Only thing that threw me was the (I believe this was the amount) 4.95 shipping I noticed it after I finalized order but it was for quick ship and it was quick even by FedEx standards (LOL!) if I would have paid attention I would have caught it and probably would have got the free shipping(little tricky. Shame on you) but was thrilled to get it so quick so no problem. So so far you get 4.5 stars if it's out of 5! Keep up the good work. Hopefully I will get notified before next shipment. PLEASE!
Thanks for being a part of our FiltersFast.com family! We really appreciate that you took the time to write us this review. Please feel free to contact me if you ever need anything at [email protected].
Received the filter it is exactly what was needed. Timely service and follow up. Will order from this company again for all filters needed
Thanks for being a part of our FiltersFast.com family! We really appreciate that you took the time to write us this review. Please feel free to contact me if you ever need anything at [email protected].
The filter are what we need it for our refrigerator. The only left down is that the filters came with out the gaskets(rings) so i have to used the one that was on the old filter. I will appreciate if i could get the gaskets( rings).
Thanks for being a part of our FiltersFast.com family! We really appreciate that you took the time to write us this review. Please feel free to contact me if you ever need anything at [email protected].
I have ordered from this company for several years and not experienced one problem. They are quick and efficient along with having fair prices.
Thanks for being a part of our FiltersFast.com family Theresa! We really appreciate that you took the time to write us this review. If you haven't done so already, be sure to check out our Home Filter Club!
Filterfast charged me $194.22, later it informed me my order was cancelled due to out of stock. I asked the company to refund me, but to no avail.
Hi Chester, thank you for taking the time to leave us a review. I would love to discuss this more to see how we can better serve you. Please send me an email with your order details to [email protected]. We appreciate your business and we truly hope to resolve this.
Order dryer filter I needed for along time. It came quickly and fits perfect should have done this sooner. I had no issues with my order came quickly!
Thank you so much for the awesome feedback and great rating! We appreciate you choosing FiltersFast!
I have successfully completed multiple orders with the company. That said I ran into a shipment issue on the last order. Customer service was on the spot and took care of the issue in the manner I expected. I will continue to process orders with the company.
For those writing negative reviews I can only say contact CS, the experience will hopefully change from negative to positive.
Thank you so much for the awesome feedback and stellar rating! We appreciate you choosing FiltersFast!
I ordered the filter I needed, part came in, no problem and it is the correct part/item and fit perfectly. I had no issues or problems with FilterFast- I think it took a week.
Thank you so much for the awesome feedback and stellar rating! We appreciate you choosing FiltersFast!
I placed an order for HVAC filters and a water filter for the fridge on 3/26/20. Paid extra for two day shipping. Didn't receive the water filter until 3/31/20 and as of today 4/7/20 haven't received the HVAC filters. No refund on shipping even offered. If the filters were back ordered, I should have been notified before ordering and expedited shipping not offered. I just want the filters I ordered. Isn't that what your company does? If I knew it was going to take this long I just would have gone to the store and purchased them there.
Hi Geoffrey! I apologize for any inconvenience you might be experiencing. I will have a Customer Experience member look into this for you and resolve any lingering issues. If you have any questions in the meantime, please email me at [email protected].
The washing machine filter I purchased won't hand tighten on the faucet! Try tightening it a little and it spins around. Like it is too big. Even tried to use plumbers tape to tighten it up but still leaked!
Hi Jeff, thank you for taking the time to leave us a review. I would love to discuss this more to see how we can better serve you. Please send me an email with your order details to [email protected]. We appreciate your business and we truly hope to resolve this.
Love how easy it is to order and very fast delivery.
You can keep track of filter orders and your sizes.
Glad to hear! Thank you so much for the awesome feedback and spectacular rating. We appreciate you choosing FiltersFast.com
I am a repeat customer, the site is easy to use, they have very good prices and quick free shipping either with a code or minimum order.
Thanks for being a part of our FiltersFast.com family Michelle! We really appreciate that you took the time to write us this review. If you haven't done so already, be sure to check out our Home Filter Club!
I am not usually a fan of ordering on line but they make it easy and their delivery was prompt. Their prices for generic filters and the quality are top notch. They shipped to me in Canada and it was easy to track my order.
Thank you so much for the awesome feedback and great rating! We appreciate you choosing FiltersFast!
It was easy to order and find on the website, however out of the two water filters the most recent one, less than a week in the refrigerator, failed. I can only guess that something in the filter failed when I heard a very loud noise and opened the door to see water on the shelves. Of course when I tried the water spigot there was no pressure and water came from the filter housing. So that gives me a 50% rating. Luckily I had one on hand from another vendor.
Hi Deon, thank you for taking the time to leave us a review. I would love to discuss this more to see how we can better serve you. Please send me an email with your order details to [email protected]. We appreciate your business and we truly hope to resolve this.
From the business
Filters Fast's mission is to provide our customers with the best filtration shopping experience - a comprehensive catalog that is easy to navigate, the tools and education to make the right choice, and the best customer experience and support to help along the way.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for being a part of our FiltersFast.com family! We really appreciate that you took the time to write us this review. Please feel free to contact me if you ever need anything at [email protected].