On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Filterbuy Reviews Summary
Filterbuy has a rating of 1.8 stars from 29 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Filterbuy most frequently mention and customer service. Filterbuy ranks 24th among Air Filters sites.
We monitor reviews for authenticity
Very responsive and helpful customer service. Don't hesitate to buy from them again and again. They handled my own mistake very quickly.
Be careful while ordering filters from filterbuy because their mentioned sizes are not clear exactly match your size of the filter. Return policy is too bad you have to pay from your pocket. Their customer service is not good and they are rude.
Hi Mahendar, I am really sad to see you leave this review. I do have to clarify some things mentioned that are not accurate. All of our filters are listed with the "actual " and" nominal " sizing right in the size description. We also offer tons of articles and videos on how to properly size your filter to your unit as well as the difference between nominal and actual size. https://filterbuy.com/customer-service/?faq#help-card. We absolutely 100% offer a free exchange to our clients who may have ordered the wrong size. If you do not choose for a free exchange and the product is not damaged or the fault was not on us then yes, the customer is responsible for the return costs. We want to help as best we can for solutions hence the free exchange. I wanted to clear up any confusion in regard to the filter media color. Prior to the pandemic all of our Merv 11 filters were produced with the gold filter media. We temporarily moved to the white filter media in our Merv 11s when we were faced with supply chain issues. While I can understand to some this color may not be esthetically pleasing, I can assure you they are not dirty and are absolutely 100% hand manufactured in our own manufacturing plant in Talladega, AL. If you were to make a future order of this Merv rating, it will be in the gold media color. We would love to offer a free exchange so we can keep you in our Filterbuy family. Please feel free to contact me at [email protected] so I may assist you.
I had ordered filters for my exchanger.
I have had several brands with different levels of fitness and firmness. Fit it important so you don't have to bend the filter or crush the rim that seals vents. I've had about 40% of filters failing just the fit. 30" is like 29.75" filter sizes not 30 " exactly. Also a firm body is important because filters this size draw in a lot of air and don't want the filter to get displaced.
In any event, I ordered the wrong size, I spoke with a nice knowledgeable employee told of my situation and she came up with a remedy suitable for both of us.
I couldn't ask for anymore customer service and I wouldn't ask for a different filter.
Happy New Year, Stay safe
Hi Guy, Thank you for your 5-star review! We truly appreciate awesome feedback, and we are thrilled we were able to get the right product to you! Have a wonderful New year as well and thank you for being part of the Filterbuy family!
If your filters do not fit, it costs more to return than the cost of the filter. Also terrible customer service and will not return without a USPS/UPS/FedEx tracking code. Terrible company
I am sorry to see your experience with our product/service was not a stellar one! If there is a problem with sizing and it is due to our error, we absolutely offer a free exchange within 90 days of purchase! Unfortunately, with limited info, I can not look into your account to see if we had that conversation. I do want to share this article with you from our website as sometimes errors could occur in sizing for other reasons. https://filterbuy.com/resources/measure-air-filter/ If you are interested in exchanging for the proper size, please give us a call. We do not offer free returns on products unless there is a manufacturing defect, or the error is on us.
I ordered filters on Sept 24th. They made a fexex label the next day. 9 days later, fexex still hadn't received my order. I chatted with a rep. They said my order was, 'Stuck,' in the warehouse. I said to cancel and refund my money. They said they needed 5 business days to refund. It's been 2 weeks. I chatted again this am. One rep closed the chat. The next told me they needed another 2 weeks for a refund and closed the chat. I'm sick of the run around, so I put in for a refund with my credit card company. Seems super sketchy. I will never order again.
First, I received the wrong quantity (4 instead of 12) of the wrong sized filter.
After having to send a photo of the wrong sized filters, I was told the correct size would be shipped, and to donate the wrong ones.
Then I received the wrong quantity (4 instead of 12) of the correct sized filter. Eventually, my original order was received. The prices are excellent. The service just barely passes.
On top of that, I wrote the above review for a site they subscribed me to automatically, but it wouldn't post, so instead of wasting what I'd written, I looked for other sites to post it on.
Rob, thank you for your feedback and I'm glad the filters reached you safely. We are constantly striving to improve our customer service experience and I've shared your comment with our Customer Service department and we're taking steps to make sure an oversight like this does not happen again. Thank you for being a loyal member of the Filterbuy family!
Filterbuy furnace filters
I purchased these filters a while back and just put my first two in my registers. I am so disappointed with these filters.
They are too small by a 1/4 inch all the way around so they flop up and down every time the HVAC unit cycles.
What a joke. Almost thirty years here and never have I had this problem with any other type filter. Apparently, someone has trouble reading a measuring tape. Now I am stuck with a case of twelve of these cheap imitations. I am really suspicious as to whether they are truly made in the USA.
Very poor quality.
R. Sharp
Hi Roy! We hate to see a disappointed customer! First I want to assure you, every one of our high quality, hand made filters are manufactured in our U.S.A. locations. Did you know Filterbuy has expanded and we now have plants located in Alabama, Utah, Florida and Pennsylvania! Exciting stuff! Now in regard to your product - we want you to know we value your business and each of our customers! We want you to be more then satisfied with our product. If there is a problem with sizing and it is due to our error we absolutely can offer a free exchange! Unfortunately with limited info, I can not look into your account to see if we had that conversation. I do want to share this article with you from our website as sometimes errors could occur in sizing for other reasons. https://filterbuy.com/resources/the-furnace-filter-size-issue/
Even though I see some time has passed since your post ( I apologize we just began a new customer experience response program. And here I am :) ) We want to make this right if we can! If you would like to email me your order # and name I can look into this for you. [email protected] We hope you will give us another chance and remain a loyal member of our Filterbuy family!
Priced out my home furnace/AC/HVAC air filters across multiple sites, and these guys were priced very competitively, if you order a few at a time. But these are Made in America, and not some foreign-manufacturer. Did I mention they include Free Shipping?! I ordered 12 for the best price, but even if you just order 3 or more the price is pretty good.
Thank you for your review Matt! We are always delighted to see reviews from happy customers! We truly value you your business and thank you for being a member of the Filterbuy family!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Thank you, Sam, for the five-star review! We are so happy that you are part of the Filterbuy family! I will be sure to share your feedback with the CS team!