Files.fm

After six years as a loyal PRO subscriber to Files. Fm, paying €10 monthly for 2TB of storage and promised high-speed access, I find myself compelled to express my profound dissatisfaction with their recent service. This month, my download speed inexplicably plummeted to a mere 1Mb/sec. I promptly reached out to customer support, anticipating a swift resolution. Instead, over two weeks, I received only generic troubleshooting steps—clearing cache, switching Wi-Fi networks, and checking VPN settings (which I don't use). These suggestions failed to address the core issue, leaving me without access to essential files and halting my work projects. Repeated inquiries about the root cause went unanswered. The lack of transparency and effective support is unacceptable. Notably, colleagues in Latvia reported no such issues, suggesting a possible neglect of international users like myself in Spain. To verify the problem wasn't on my end, I tested other file-sharing services, including WeTransfer, which functioned flawlessly. This points to a specific issue with Files. Fm. Upon requesting a refund for this month's subscription, I received it. However, I was informed that all my files would be deleted within a month. This abrupt action, after years of patronage, is both shocking and disheartening. In conclusion, my experience with Files. Fm has been deeply disappointing. I urge potential users to consider alternative services that prioritize customer support and reliability.

I am using them like 5 years and compared to other cloud service they have more benefits. I choose PRO account.

Love them. Using more than 5 years. Every time new features. Use them form my business and home. Recommend to my friends too.