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Fetcharate Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising its quick response times, ease of application, and professional service. Many highlight the thoroughness and helpfulness of the staff, suggesting a strong commitment to customer interests. However, concerns regarding potential over-communication and information sharing have been noted, indicating a desire for more control over the engagement process. While initial interactions tend to be favorable, some customers express caution, preferring to evaluate the long-term experience before forming a definitive opinion. Overall, the company demonstrates a solid foundation in customer service, though attention to communication preferences could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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I am 64 yrs old and became a widow 8 1/2 yrs ago.
I need help and found your company in the Web and I'm impressed of how professional and helpful you have been easily.
I hope you are able to help me.
Thanks!
It was really easy and fast. I was wondering if I could save on the $350 monthly saving on my house payment.
Bait & switch. I wanted to see estimated savings & monthly payments. Not have mortgage companies calling me. It was for info only.
So far I am not impressed. I haven't got any more information than I I had when I started this quest for information about the program.
My re-fi experience with Rocket mortgage was pain free and delightful. Everyone was friendly and professionally on point.
There is no information thus far regarding the fed program advertised to "reduce mortgage payment up to $350 per month". Talk about pure bait and switch.
So far, so good, looking for an honest shot at a descent rate
Easy instructions too follow and it takes less than 5 minutes to complete.
We want to refinance our secondary home not our primary home
Very good, informative and will be considering it as an option.
All I received were lenders to call-AND, they are calling me. I simply wanted to know IF I was eligible and how much I would save. Now I have to deal with them. Thanks a lot!
Exciting that I may be eligible to get help because I'm a disabled senior, helping 2 granddaughters
Don't want to be bothered with dozens of phone calls
I cannot have people calling me at during the day and want all communications by e-mail. I have tried calls before and they are never-ending and extremely bad to have happening at work! Do not call!
I don't like phone calls. Only e-mail. I will not deal with pushy salespeople on the phone.
No phone calls please. Use mail only. Or delete this request.
Good to have a quick feedback on how I can reduce my costs
Good, no problem communicating with them. They were very understanding and helpful.
Give me about a week or so to be on the site and see how it goes I'll well write you with five stars as long as everything goes perfect so get back with me in a week on that
I would like to lower mortgage payments $350 to $500 and discuss secondly money out for refinancing.
So far very good hoping you can help I have home improvements to do thank you I hope I don't get charged for the information you gave me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members