FanjoyReviews 82

Iam extremely dissatisfied with FanJoy. My daughter saved all her money from her bday n Xmas to order on the mystery picks just to get 3 of the same!

If I could give them NEGATIVE stars I would!
There is no way the person who is picking the mystery items doesn't know difference of the item that he or she when packing an order! Now she can't return the items!

Poor customer service and poor poor company.

They have lost my business

It has been over a month since placing my order for a sweatshirt, and I have yet to receive the shipping confirmation. I have reached out a couple times to customer service. The first time they said it should ship within the next week. I emailed them again after not receiving any type of notification for over 10 days, only to find out they are behind and waiting for more product to come in.
Serious disappointment!
Lack of communication!

Do not purchase any item from Fanjoy. Basically nothing is returnable. The hat I purchased was huge and I couldn't even exchange it. Fanjoy has no business being in on-line retail. Based on my experience, I highly recommend you not purchase from Fanjoy and avoid a scam.

David you need to revamp your Company! Customer Service is HORRIBLE. DELIVERY IS HORRIBLE. Took over 1month to receive my package. I got 4 items of the EXACT SAME COMPANY LOGO out of the 5 I ordered. WHY WOULD I WANT THE SAME LOGO, 3 were hoodies! THAT IS LAZINESS AND RIDICULOUSNESS ON YOUR WAREHOUSE PACKING PART! I spent $70 to own 3 hoodies of the same logo? REALLY? Your CUSTOMER REP SUCKS TOO!

I ordered 3 mystery hoodies. And I received 3 of the same hoodies. No diversity in this company. I reach out to them and they said duplicates are possible. Okay that would be fine but I received triple. Very disappointed. The shipping also took over a month. Not very mysterious if it all the same. Unreal...

Placed an order in May. They constantly lied saying my items were shipped. Advised them that I had already confirmed with UPS that they never received the package from them. Fanjoy then changed their story to say my shipment was lost. I filed a complaint with the Better Business Bureau on 7/9/21 and forwarded the confirmation email from the BBB to Fanjoy. My merch showed up on 7/16 with the same tracking number that they claimed was tied to the lost order. If you want any resolution from them, FILE A COMPLAINT WITH THE BBB.

This is an awful site I made a purchase back in May it's now almost beginning of July I can't get them to respond to any emails my order still says processing has not even shipped save your money don't waste your time

I got a case for myself phone and I made a mistake ordering the wrong size and they didn't want to exchange the case for the right size, they keep saying that it was a final sale but it's not right that they don't help you as a customer so disappointed

I purchased 2 mystery hoodies and after a month I finally received the shipment. Only to open the packages and both sweaters where the same! The quality is subpar and when I contacted them about returning and replacing one I was sent a list of "product information" that indicated all sales were final and that duplicates where a possibility. Despite being mystery hoodies to the customer, one would think that a good business practice was to ensure that duplicate items were not sent to customers. If I wanted two of the same then I would have shopped elsewhere. First and last time shopping at Fanjoy.

If Vanguard had a promotion going for overstock items. Which we made a purchase. 2 weeks later I received 2 of the 13 items we ordered. Was an email saying my purchase and order had been complete and delivery. He reached out multiple times to tell them the order was not fulfilled only to be told yes the UPS had delivered by orderYet although their response time is quick from their support team to the state nothing has been done to refund my money or to correct the order. When I tried to fight it with my bank financially claims the order was delivered and shows proof of the 2 out of 13 items actually being deliveredStay away from these people at all costsHe's. Another note the 2 products we did receive were of the lowest quality possible. The packaging was not even an English. Though I'm pretty positive ship direct from China.

I ordered a top back in 2020, I'm still waiting for it to arrive. (June 2021) they won't give me a refund back either. Now they are dodging my emails

Absolutely horrible customer service. I ordered merch a month ago still hasn't come. The shipping said it would take 10-14 days. They will not tell me when it is being shipped out and that's there's nothing else they can do because they basically don't know. Horrible communication and no order updates at all. Do not buy from them

Absolutely no help, charge too much and don't help get you the products you paid for. Do not use!

Customer Care call 8343. 0887. 58///
Customer Care call 8343. *******///
Customer Care call *******758///
Customer Care call *******. *******///
Customer Care call 834.308.875.8///
Customer Care call *******758///

Good customer service response but bad delivery. Item took 6 weeks to arrive and arrived broken. They needed a picture to issue a refund or replacement. I ordered it as a surprise for a friend and he threw it out when it arrived broken because he didn't know it was a gift. So there's nothing they can do for a refund.

Ordered a T shirt through Fanjoy, a little pricey, but okay. The t-shirt quality was just fine, but the printing colors for my No Love, No Tacos shirt didn't show up on the background of the shirt as they did on the sample. I contacted customer service and they let me know there was no exchange or refund available.
Feel a bit ripped off and won't be ordering from them again.

Ordered yet another shirt from Kian Lawley's Lover collection yesterday after ordering a shirt from Corey La Barries Thank You collection. Got an email this morning saying it's getting ready to ship and sent me a tracking number. Emailed them and asked for a link to help me track my shipment because I was having trouble finding it. Not even ten minutes later got a response sending me the link and was able to check it and got an update and also was able to get text updates as well. Also the person told me that it should be delivered sometime within the next week. Super helpful and very nice both times this is not the last time I will order from them. Thank you fanjoy once again a happy customer.