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FamilyTime

2.6

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FamilyTime Reviews Summary

FamilyTime has a rating of 2.6 stars from 228 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FamilyTime most frequently mention customer service, free trial and credit card. FamilyTime ranks 5th among Parenting sites.

service
40
value
39
shipping
18
returns
32
quality
38

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Morocco
1 review
4 helpful votes
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BEWARE SCAM!
June 1, 2022

This app is a fraud, I signed up for a subscription that said use was free for a period of time which I respected before unsubscribing, but I was still charged 45 USD when I didn't authorise anything. This is theft. I filed a complaint.

Date of experience: June 1, 2022
Finland
1 review
0 helpful votes
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I got good advises on how to install the app and how to make sure it works and won't be deleted on child's phone. Works limited when ipohe and android connection but works and is absolutely worth it.

Date of experience: April 13, 2022
Louisiana
1 review
1 helpful vote
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No matter what familytime says, they do not refund. They operate out of China. They keep chargingvyour credit card after cancellation. The only way to stop them is to cancel credit card and get a new card. Family time keeps telling you refund is in final stage for months, with no refund EVER! Try other apps before this one.

Date of experience: February 23, 2022
Israel
1 review
0 helpful votes
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DONT PAY THIS FRAUD!
December 12, 2021

My duaghter iPhone is LOCKED 24/7. Tried to setup everything, also with help of their support.
App simply doesn't work. They say its iOS default behaviour.
And don't refund.
DONT PUT YOUR MONEY HERE!

Date of experience: December 12, 2021
Peru
2 reviews
0 helpful votes
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Great app
November 18, 2021

Great app and great service. Very useful to take care the kids. Thank you for the support and the help.

Date of experience: November 18, 2021
Colorado
1 review
2 helpful votes
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Read that it works between parent's Droid and child's I-phone. None of the functions the app provides are displayed... specifically monitoring messages. The reports list nothing, just say the log isn't available. While traveling with my child the locator didn't update and had their phone location several states away. I requested a refund and was told it would take 15-21 working days... after a handful of follow up emails with this company past this period I still haven't received a refund... 2 1/2 months later. I've been strung along and told "not to worry about it".

Date of experience: September 8, 2021
Australia
1 review
1 helpful vote
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Not Worth it
June 29, 2021

The featues dont seem to work as advertised. It's very cluncky. Bad user interface. I have decided to use another app

Date of experience: June 29, 2021
Italy
1 review
0 helpful votes
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Chat molto esaustiva. Mi ha aiutato molto, da sola non sarei riuscita. Tutto fantastico grazie mille

Date of experience: June 28, 2021
Washington
1 review
1 helpful vote
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App does not do as it says
March 18, 2021

I purchased a premium version of the app because it promised features that it does not have once I installed the premium version I quickly realized it did not have the features that it said it did I submitted a request to cancel and was told no I could not get a refund because of a holiday promotion when I made my purchase. Beware of the software make sure you're 100% sure this is what you need does not work well with Apple products.

Date of experience: March 18, 2021
Finland
1 review
0 helpful votes
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Support is great
March 9, 2021

I had some problems with Familytime app, but I got help immediately to the chat and all problems was solved easily. Many thanks and 5 start to support team. Great job.

Date of experience: March 9, 2021
Pennsylvania
1 review
0 helpful votes
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Helpful Support
January 16, 2021

Marc was very helpful. He was available immediately and answered all of my questions. Professional and courteous. Thanks!

Date of experience: January 15, 2021
Germany
1 review
0 helpful votes
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Netter Support
January 16, 2021

Fragen erfolgreich gelöst. Schnelle Weiterleitung und Lösung des Problems. DANKE!

Date of experience: January 14, 2021
Italy
1 review
0 helpful votes
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Contract
January 9, 2021

The assistance was friendly and precise, my issue was fixed immedialtely and I was very satisfied with the service

Date of experience: January 8, 2021
California
1 review
0 helpful votes
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Excellent Service
January 6, 2021

Contacted Chat service. Was prompted quickly and kindly. Request was handled with now issues. Great service.

Date of experience: January 6, 2021
Oregon
1 review
0 helpful votes
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Great App! Great Customer Service!
January 5, 2021

I recently purchased this app to help monitor and control technology use on my kids phones. It is amazing. So many ways to help control time, usage and safety! I have had a few questions and customer service has been super fast and helpful! Highly recommend this app!

Date of experience: January 4, 2021
New York
1 review
0 helpful votes
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Using it for years
January 5, 2021

Awesome! I love this app! I have been using this for 2 yrs now and I'm renewing in another week to make it 3. I will continue using this app as long as its available

*

Date of experience: January 4, 2021
Colorado
1 review
0 helpful votes
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Good Chat Support
January 4, 2021

Very helpful chat support. Really appreciate the ability to handle things over online chat.
Thanks!

Date of experience: January 4, 2021
Germany
1 review
0 helpful votes
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Good responive
January 4, 2021

Issues with software could not be solved, but was promissed the purchase is cancled. The support was good, the software not.

Date of experience: January 4, 2021
Poland
1 review
0 helpful votes
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Recommendable application, constant supervision of children's phones, the ability to configure settings, quick support assistance

Date of experience: January 3, 2021
Poland
1 review
0 helpful votes
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Good application
January 4, 2021

Good application, helped to manage and control kids phones and tablets.
Good and quick help via chat.

Date of experience: January 3, 2021

From the business

FamilyTime is a leading parental control app for Android Phones, iPhones, Android Tablets, iPads, and Fire OS devices. Monitor and track your child's phone activity and limit screen time.