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FamilyTime

2.6

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FamilyTime Reviews Summary

FamilyTime has a rating of 2.6 stars from 228 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FamilyTime most frequently mention customer service, free trial and credit card. FamilyTime ranks 5th among Parenting sites.

service
40
value
39
shipping
18
returns
32
quality
38

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Washington
1 review
3 helpful votes
Follow BR K.
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I have tried other apps for controlling my kid's screen time and FamilyTime is by far the best. I can manage the time just as I like and the locks are automated so I dont have to worry about that. I have never experienced a glitch, so for me, its just fine. I say all parents must give it a try. The app blocker and SMS monitoring are really helpful as well.

Date of experience: April 4, 2017
1 review
5 helpful votes
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The free trial isn't free. They charge the card right away and despite contacting numerous times, the refund wasn't posted and they referred to refund policies which aren't clear even. Avoid this company as they are bunch of cheaters and scammers.

Date of experience: March 24, 2017
Pakistan
1 review
2 helpful votes
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I am a great supporter of digital parenting and believe that kids need guidance and supervision by the parents now more than ever. After looking and trying a lot of different apps I have found the perfect one. I am calling it the perfect one because it has a lot of different options. It is compatible with the latest technology and runs smoothly. Above all the customer support is efficient and responsive too. Thumbs up!

Date of experience: March 21, 2017
New York
1 review
6 helpful votes
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Customer service / support is the worst! I installed on two iOS devices and it simply does not work. Advertised that you'll get a 3 day trial; false. On 3rd day I requested account to be terminated and refunded. FamilyTime REFUSES to refund my money. They falsely advertise a limited time offer with a 25% discount. As a result they claim this as an upgrade and therefore I do not get the 3 days free trial and you are charged instantly. Nowhere was this disclosed during the initial install process (not upgrade). As to installing on iOS here is what you can expect:

1. IOS features are not robust enough (currently using iPhone 6S on the latest iOS 10. 2. 1)
2. Upon further research it appears that in order to get parity to the Android features they offer one must jailbreak their device.
3. Even if jail broke FamilyTime does not offer features comparative to their Android offering (read features carefully)
4. Location services do not work for us. I am only tracking the device when its at my home even though we've geo-fenced their school via the settings
5. If location services do not work for us then SOS and Pickup features cannot possibly work
6. I cannot see how much time my kids are spending per application
7. I cannot monitor text
8. I cannot monitor call log
9. I cannot monitor e-mails
10. I cannot add specific time frames (approved usage time) to specific applications

In summary FamilyTime for iOS does not meet the needs for a complete Parental control solution.

Do not make the same mistake as I did. FamilyTime is a company that misleads its users, falsely advertises, has extremely poor customer service, is a weak iOS solution and is by far the WORSE parental control application! Look for another solution.

Date of experience: March 4, 2017
GB
1 review
4 helpful votes
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DON NOT BUY!
March 3, 2017

I am sorely disappointed with this app. It does not do what their website says. It was a complete nightmare to set up and install. It worked ok for the first few days on my sons Android, but after an update has stopped working and is locking his device when it shouldn't. It doesn't lock the iPad, like their website says it does, it just blocks certain apps. And leaves Sky Go kids accessible, so defeats the whole object of switching off access! My kids aren't old enough to know about work arounds, but I wasn't surprised to read that older kids have managed it. Their advertised 24/7 support is a lie, they are NOT available 24/7. You're lucky if you get someone during working hours even.
I wish I'd found this site before downloading it!
Don't believe the positive reviews.

Date of experience: March 3, 2017
Pakistan
1 review
2 helpful votes
Follow Kirk H.
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The app turned my phone into a remote control of my teen's device. It is not just fun using the app, but it is equally beneficial too. I can now save my teen from the problems he was facing especially the sleepliness. Keep progressing!

Date of experience: March 3, 2017
Pakistan
1 review
2 helpful votes
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Working app
March 2, 2017

My search has finally got to the right result. FamilyTime is really a nice app that has so many features and the best part is that all these features work actually :P. I tried several other parental apps too, but those were lacking in one way or the other. I really like its screen lock option that can be done in two ways auto and manually. Highly recommended!

Date of experience: March 2, 2017
Pakistan
1 review
2 helpful votes
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The app finally offers a way to really monitor our kids usage. Our kids are sneaky they maximize their game time by relying on Mom and Dad getting sidetracked when game time is over. This stops that, we can set times when they can and can't play as well as the amount of time they can play for the day. Our rule is once done, your done with the occasional extra few minutes for chores or good deeds (the app handles that too)

Date of experience: February 27, 2017
Pakistan
1 review
2 helpful votes
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A great app indeed
February 25, 2017

Asking your kids again and again to leave their device and focus on activities they are engaged in is really annoying and it usually doesn't work as kids find it hard to listen o you when they have are playing their favorite games or are chatting with their friends. So yes, the app works really well as you can either put an auto lock on their device or can do it remotely. Thumbs up for FamilyTime app!

Date of experience: February 24, 2017
Pakistan
1 review
0 helpful votes
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Valuable Parenting App
February 24, 2017

Good to have this app on my phone. I selected this app to keep track of my kids' locations, not just in the real time, but for the past few months too as I am a working mother and it is really difficult to manage kids and work both at the same time but the FamilyTime app, I now have peace of mind as I am always there for my kids.

Date of experience: February 23, 2017
NL
1 review
2 helpful votes
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Horrible and nightmare.
February 21, 2017

They will keep you around until the card is charged. The app does not function well. My kids were easily able to bypass the security with just few taps. Don't waste your money on it.

Date of experience: February 20, 2017
Pakistan
1 review
0 helpful votes
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Brilliant and Simple
February 15, 2017

This app is my kids' guard. It keeps me informed of my kids activities and enables me to take needed controls to keep them safe not just in the real world but in the cyber space too. I really like suing the app. It is simple and everything put in there is self explanatory.

Date of experience: February 15, 2017
Pakistan
1 review
0 helpful votes
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Digitilizing parenting
February 7, 2017

No doubt we have moved into the true digital era and I am happy I found FamilyTime app as it helps me keep track of my kids digital activities from a distance.

Date of experience: February 7, 2017
Poland
1 review
2 helpful votes
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THIS APP DOES NOT WORK. DEVELOPERS OF THIS APP SHOULD FEEL BAD MAKING A BAD BUSINESS MODEL WHICH CREATES TRUST ISSUE AMONG FAMILIES. I GOT NO SUPPORT AND REGRETTED WHY I SIGNED UP FOR SUCH A WORST APP.

Date of experience: January 22, 2017
Washington
1 review
7 helpful votes
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SCAM
January 19, 2017

Does not do as advertised especially for IOS phones. Customer service number and chat are always not available. Tried to ask to cancel and refund multiple times but they won't do it. This needs to be reported and removed from apple and google play. It's a scam!

Date of experience: January 19, 2017
Ohio
1 review
3 helpful votes
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Very disappointed
January 13, 2017

I keep trying to get support from Family Time and they will not return telephone calls or answer their support line. I have left several VM messages and the email support is joke... sorry but it is. I would like a refund now.

Date of experience: January 13, 2017
North Carolina
1 review
6 helpful votes
Follow Mark S.
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This app and company that runs FamilyTime is a scam and a bunch of crooks. I signed up and paid for the Premium Service back in early December and the only thing that works is I can see my childs contacts and that is it. On there website it shows all the features you will get with the Premium Service and none of them work between my phone and my childs phone.
I began contacting FamilyTime customer service 1 day after my "Premium Service" started (by the way, don't even try calling them, you will NEVER get an answer) and they gave me multiple things to try over the numerous emails I have sent and nothing works at all.
I finally got fed up with the service and the time I have wasted with numerous emails and attempts to get the phones to work, and I asked for a refund and to have my service cancelled. I was told my request would be forward to the "BILLING DEPARTMENT" which I'm pretty sure doesn't exist. After a week went by I contacted them again as I got no response and this time they were flat out rude and said "Since your to ignorant to understand our directions and we told you certain features don't work with the Premium Service (?) we are unable to give you a refund. We are taking this issue to our credit card company to dispute the charges.
AVOID THIS COMPANY AND APP LIKE THE PLAGUE!

Date of experience: January 6, 2017
Pakistan
1 review
0 helpful votes
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User-friendly app
December 29, 2016

I can use this app without any hassle. Most of the features are automated and all I need is to navigate. Five-start ratted for simplification, ease of use, features and most importantly, PRICE!

Date of experience: December 29, 2016
Illinois
1 review
5 helpful votes
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It's a zero star app
December 29, 2016

All the flashy looks of this app are drained when you use it. This does not work neither on android nor on iOS. It messes your phone. Don't buy it. Seems all the five star ratings are paid and not true.

Date of experience: December 28, 2016
Pakistan
1 review
0 helpful votes
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Limit Screen Time feature works wonderfully well for me. I can also block unwanted apps on my kids within no time. Wonderfull App!

Date of experience: December 27, 2016

From the business

FamilyTime is a leading parental control app for Android Phones, iPhones, Android Tablets, iPads, and Fire OS devices. Monitor and track your child's phone activity and limit screen time.