Faceit

Hi r/FACEITcom,

I'm posting because I'm stuck in what feels like a support loop — and it's not just frustrating, it's starting to feel fundamentally unfair.

What happened

I have an old second account that has been inactive for ~1 year.
To stay compliant, I opened a support ticket saying:
"I want to close my inactive account. My goal is not to have two accounts."

Instead of receiving guidance or a clear process, I got a smurfing ban while waiting for a solution.

So the moment I tried to fix it transparently, I was punished for it.

Premium experience: same reply, different day

I'm a Premium user and my subscription is expiring soon, but the replies I keep receiving feel like the same template with minor wording changes.
It's like I'm not talking to a person — I'm talking to a system that's trying to end the conversation rather than solve the issue.

And here's the part that really matters:

I'm not asking for a debate. I'm asking for a resolution.
If the answer is "you broke rule X," then show me how my case matches rule X (timeframe + evidence category).
If the answer is "close the extra account," then tell me the official steps and confirm what happens after closure.
Right now, I'm receiving repeat responses that don't move anything forward.

The accusation without transparency

Support's position implies "another account" and "smurfing."
Fine — then I'm requesting basic clarity:

Which account(s) are being linked?

What timeframe triggered the ban?

What evidence category is used (linked accounts / criteria type / etc.)?

At the moment, no concrete evidence or criteria have been shared with me, yet the punishment is already applied. That's backwards.