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FacebookReviews 1,682

3.0

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Facebook Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, particularly concerning issues of safety, privacy, and inadequate support. Many users express frustration with the prevalence of scams and poor content moderation on the platform, while others highlight a sense of disconnection from the community due to outdated features and algorithms. Conversely, a small number of reviews commend the quality of specific services offered, indicating that some aspects of the company's offerings have potential. Overall, the feedback reveals a pressing need for improved customer service, transparency, and a more secure user experience to regain trust.

This summary is generated by AI, based on text from customer reviews

service
434
value
396
shipping
256
returns
241
quality
366
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Illinois
2 reviews
2 helpful votes
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Cesspool
May 29, 2023

Putting all the known controversies aside and reviewing the core product- particularly the mobile app- for the operating budget, you would think FB would take the time to design and execute well, and make technical glitches easy to report. It's glitchy, the algorithms are strange, and there's no ability to customize/personalize. Glitchy: you can't jump to a time stamp or point in videos. If that's deliberate design to force you to watch the whole thing, then it's manipulative and a poor user experience. The only thing I like to use is FB marketplace, but again, glitchy. Everytime I navigate there, I get suggested products I am not interested in and that are inappropriate or explicit. If I hit the "X" to remove them from suggested, they just reappear along with similar items regardless of the preference I have clearly expressed as a user by removing them. If you want to advertise things to me, fine- but at least develop a user experience that adapts or give me a say in it. Or give me the option to expressly tell you what I'm interested in- I GLADLY will tell you so I don't receive any more explicit or immature content when I'm just trying to buy a KitchenAid. I think the algorithm literally just took my age as an input and decided, "oh! You're a millennial. You must love 420 stickers and cake pans shaped like body parts". Really amazing app experience no one asked for between the Products You Might Like and loading up your feed with videos of police chases so you can't see normal things like updates from family members. So annoying I delete the app to limit the data Meta can harvest (sorry Meta- you didn't earn it) between searches and just look at NextDoor and Craigslist first when buying locally.

Date of experience: May 29, 2023
Maryland
1 review
2 helpful votes
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Thanks for the good and through review of my book. I am delighted with the review and feel you truly captured my book Funkanometry goes to UCLA Freshman Year Book 1

Date of experience: May 28, 2023
Alabama
7 reviews
5 helpful votes
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Yet again Facebook held my posts for 5 days. Claimed an 'admin' approved it.
I am creator and admin for my group.
Don't lie if you can get caught, you scumbags! You are caught!

Date of experience: May 25, 2023
Sri Lanka
1 review
0 helpful votes
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This is best app
May 26, 2023

I can confidently say that this is the best app I have ever used. I was able to access a healthier workout program, a new meal plan, and a real-time calorie and water tracker, as well as an extensive list of exercises to help me get in shape faster. At home, without gyms, I could eventually reach my fitness goal. Your assistance is greatly appreciated. Periodically I practice various meditation techniques. There are also exercises to consolidate your results!

Date of experience: May 25, 2023
California
1 review
1 helpful vote
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Your phone number don't work. Never does. Your not available never. Your email don't even work never calls back or emails you guys don't. You let stalkers online such as katelynn michelle fultz. Let Ohio people on there and never take their profile down like Katelynn. Help center don't work either never works tried it and you all don't do your part on your end. Because if you did her account the biggest poser and stalker who created fake accounts and fake pages of me and doesn't want to say sorry for it or take accountable, but threaten to call the cops enough to take her account down, and Amanda Webb. You won't. Not doing your job. Let stalkers and harasser continue. Never banned them. Still let them blackmail. Still don't do $#*! about it. Still let victims be attacked. Same with celebrities too. You think this is fair. Its not. The fact that you Facebook also take her side as well. When she lies so bad then gaslights then flips the story around making herself look like the good gut same with Amanda webb. This is not right but you won't take accountability to take their profile down. So for that while not doing your job right. I'm out. You lost a costumer. Failing peoples lives Facebook goodbye good riddance.

Date of experience: May 18, 2023
Poland
1 review
4 helpful votes
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Ive been trying to get help for missing posts. I think I wrote like 20 messages to them and I'm left with no response. It's just a joke how this company just doesn't care at all.

Date of experience: May 18, 2023
Pakistan
2 reviews
0 helpful votes
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Too many spams and fake id's. Harmful for children. People share illegal videos and pictures. Sexual content is too much. People text personally with fake id's.

Date of experience: May 17, 2023
GB
1 review
0 helpful votes
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Excellent job done fully recommended very friendly person will contact him again when needed in the future

Date of experience: May 17, 2023
GB
1 review
2 helpful votes
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Banned from account. No way of securing. Utter rubbish. Wouldn't advise. Banned for no reason. Will not help recover account and all ways provided by Facebook to fix this don't work.

Date of experience: May 15, 2023
China
1 review
2 helpful votes
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My profile is filled with tons of stupid ads about some weight-loss product which looks really suspicious. FACEBOOK really needs to work on their account security management!

Date of experience: May 10, 2023
Maryland
1 review
3 helpful votes
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Facebook is absolute garbage! Try and and get technical support with these clowns. They have links to a live chat agents that go nowhere accept take you in circles. Zuckerberg!,...with the amount of money you make with Facebook I would think you could provide a tech support number. Pathetic!

Date of experience: May 2, 2023
Georgia
1 review
5 helpful votes
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My fb account was hacked three weeks ago. They gained access to my account, changed my email and phone number, and I just noticed there is a new email associated with it. I have tried to respond to the security emails, all of the rabbit holes of "follow these steps", etc with the same outcome! Unacceptable! You don't hear of other social media sites having this problem and fb doesn't seem to care. I'm starting to believe that maybe they are the ones putting the hackers in play.

Date of experience: May 2, 2023
Michigan
2 reviews
2 helpful votes
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Facebook has been around for years, I've had an account ever since they came out. Which they have added a lot more features and things to do. I believe it's a great way to spend your time when you have nothing else going on by scrolling the feed. It's always a great way to meet need people, not to mention sell things you no longer need and buy things you didn't know you needed. Facebook really is a great website for just about anything. I don't know what the world would do without Facebook. It truly does make the world go round.

Date of experience: May 2, 2023
Pennsylvania
2 reviews
0 helpful votes
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People drug with ecstasy on this site to make you hear you don't look like photo and feel someone injected with silicone. They do it on myspace and Twitter also. You won't have any money with family no more and have to figure it out on this drug

Date of experience: April 24, 2023
Arizona
1 review
0 helpful votes
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I am always getting restricted for things lke comments about movies while I see others actually threatening groups ( like Democrats) and that's fine. I am so tired of the bias. Of course I couldn't post this on there. I'd probably be restricted for another month.

Date of experience: April 23, 2023
Tennessee
1 review
3 helpful votes
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Pathetic platform for a corporation as big as Facebook. Wish I could rate it zero. I have an ad posted and need to edit it. When I select edit, there is no button to update your edit. You're just stuck with what you wrote. I'm sure it's because they intend to have taken your money from that ad and have you create a new ad and pay those fees all over again. Can't wait for Facebook to go the way of MySpace. It's definitely headed there.

Date of experience: April 16, 2023
Canada
12 reviews
14 helpful votes
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Facebook Marketplace is full of Chinese Scams. You got Bose Multi CD radios that are continually advertised at under $50. That even Bose has a warning about. There is a folding.22 Magnum pistol regularly advertised. There must be a ton more scams but Mark Zuckerberg doesn't care. Facebook is too big and Mark Zuckerberg is hurting members. The man needs to be held accountable.

+1
Date of experience: April 14, 2023
Tennessee
1 review
0 helpful votes
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Facebook sucks so bad you can't even contact them to get them to help you with anything they try to say you've done s*** you ain't done and then when they put your account on their police thing they never take it off Facebook is the worst company ever I can't specify how much I dislike Facebook

Date of experience: April 14, 2023
California
2 reviews
0 helpful votes
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No Delivery
April 13, 2023

Ordered several items on March 19th and still waiting. I emailed customer service twice with no response. Either deliver my items I have paid for or give back my money.

Date of experience: April 12, 2023
New York
2 reviews
0 helpful votes
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Worth waiting for
April 14, 2023

Bought it for my daughter, who is going through chemo treatments. This hat is perfect for her. Soft and comfortable. Attractive and a good weight. Thank you for making this tough time a little easier!

Date of experience: April 12, 2023

From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.


facebook.com
Founded in 2004
Menlo Park, CA
+531