Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Facebook

FacebookReviews 1,682

3.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Facebook?
grey stargrey stargrey stargrey stargrey star

Facebook Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, particularly concerning issues of safety, privacy, and inadequate support. Many users express frustration with the prevalence of scams and poor content moderation on the platform, while others highlight a sense of disconnection from the community due to outdated features and algorithms. Conversely, a small number of reviews commend the quality of specific services offered, indicating that some aspects of the company's offerings have potential. Overall, the feedback reveals a pressing need for improved customer service, transparency, and a more secure user experience to regain trust.

This summary is generated by AI, based on text from customer reviews

service
434
value
396
shipping
256
returns
241
quality
366
This company does not typically respond to reviews

We monitor reviews for authenticity

Thailand
1 review
3 helpful votes
Follow Gusp R.
Unfollow Gusp R.
Share Review
Report Review

Why I delete a post because I made a mistake and want to erase it but Facebook keep them on my friend's timeline... It is not acceptable. I must have total control on my page contents otherwise it is not MY PAGE BUT FACEBOOK COMPANY 'S PAGE

Date of experience: March 17, 2017
Alabama
1 review
1 helpful vote
Follow GEORGIA E.
Unfollow GEORGIA E.
Share Review
Report Review

Memories
March 12, 2017

PLEASE give us the option of turning off "memories"... For the last two months I have felt like I am being tortured on a daily basis. This morning I almost became physically sick when I saw a video that I posted of a new puppy that I had brought home two years ago. I had recently lost my heart dog, a 14 year old Chocolate Labrador that I loved with everything in me. One month later I found a new little baby to love. I never dreamed that he would touch my heart in the same way that Dusty had but he did. Unfortunately, Sonny had some problems that caused him to be aggressive. We fought for two years to fix his problems but we lost and after he attacked me the second time, leaving over 30 stitches I had to make the worst decision of my life. That was a nightmare period for me and now because of your "memories" I am reliving every day of it again to the point that it is making me physically ill... Not all memories are good ones and even the good ones can come at very bad times... PLEASE PLEASE, make this an option that users can choose and not an option that they have to set a range of dates to get away from... PLEASE think of those that have unexpectedly lost loved ones. They could have years of pictures, videos and stories on their timeline that they are not ready to see. Those will not be welcome memories to them for a very long time. Just turn it off and leave the option of turning it on to the individual...

Date of experience: March 12, 2017
Georgia
3 reviews
3 helpful votes
Follow Rene d.
Unfollow Rene d.
Share Review
Report Review

I honestly cant believe I had a bad experience with this vendor as we talked via email SEVERAL times before I even placed the order... very unresponsive. She made a last minute change to our meet up date/time (change on her end) so I accommodated her request and agreed to pick up my custom valentines cookies two days later. I Waited for hours, she never called. Mind you, I already PAID for this order. She finally reached out via email (while i was at the airport) stating she would hand deliver the cookies to my husband on valentines day. That NEVER happened. She apparently delivered to incorrect location and didn't bother to call when she had questions regarding the location. When I advised her we never got the product she never responded. I gave ample chances and emailed plenty of times. I finally had to file fraud charges through Bank of America. They gave me my money back the same day. Save yourself some stress and Do not use Alicia.

Date of experience: March 8, 2017
Denmark
4 reviews
3 helpful votes
Follow Oliver O.
Unfollow Oliver O.
Share Review
Report Review

We have a little history together. On good and bad. Love you almost as much as i love Twitter. Because your support sucks banana a**.

Date of experience: March 1, 2017
Hungary
22 reviews
168 helpful votes
Follow N L.
Unfollow N L.
Share Review
Report Review

They deactivated my fan page for no reason. It had about 4,800 likes and was active for 5-6 years. I just changed my name, and they deactivated it after that, saying it does not represent the same thing.
Well, it does. I tried to talk with them but they don't even bother replying.

Date of experience: February 25, 2017
India
1 review
0 helpful votes
Follow Rahul K.
Unfollow Rahul K.
Share Review
Report Review

Awesome Application
February 25, 2017

Facebook is an awesome application and very easy app to make friends very nice very nice and very nice. Wah wah wah wah wah

Date of experience: February 25, 2017
Illinois
1 review
5 helpful votes
Follow Jessica s.
Unfollow Jessica s.
Share Review
Report Review

Terrible
February 24, 2017

They cracked my driveway and refused to pay for it. They left trash and cigarette butts all over my yard. DO NOT USE!

Date of experience: February 24, 2017
New York
1 review
0 helpful votes
Follow Maureen W.
Unfollow Maureen W.
Share Review
Report Review

I wish you were able to see how the face fits before its done for starters. You do not have access to full photos on my smart phone. Other than that its fun to do.

Date of experience: February 20, 2017
Georgia
1 review
0 helpful votes
Follow Erica P.
Unfollow Erica P.
Share Review
Report Review

Facebook Popularity
February 17, 2017

Facebook is definitely not as competitive as they are going to be in the years to come. Anyone that plans on building an online social site for meeting people and embracing life, also getting word out about the latest gossip... better watch out.

Date of experience: February 16, 2017
Illinois
7 reviews
1 helpful vote
Follow Danielle D.
Unfollow Danielle D.
Share Review
Report Review

Connections
February 15, 2017

I enjoy facebook! All of the different views, pictures, funny jokes! It's a great way to connect with new and old friends!

Date of experience: February 15, 2017
South Africa
2 reviews
10 helpful votes
Follow Lee-Ann L.
Unfollow Lee-Ann L.
Share Review
Report Review

I've been using oversea products and it's the best ever. I'm from SA and currently a distributor for them. First as a client and with the results I got I couldn't say no to become a distributor. When I started my journey with them I always first test the products as I felt my review and experiences should be a validation system for me. I'm still testing products, sell loads of them because of my before and after pictures and reviews of people who had bought by me. If you interested in buying or just become a distributor feel free to contact me. As a distributor you earn 5% commission on every sale you make. I were in the beginning just looking for an ointment for my baby's eczema and that's how I came into contact with them. They asked me to be a distributor as I would make some extra money and the levels you can achieve by selling products that actually works on for eg, stretch marks, schirosis, uneven skin colour, achne and I'm telling you some people who had bad achne can't thank me enough for helping them. And if you a green tea lover, well we have green tea tablets that not only cleanse your body but is a suppress your appetite as well and that's a bonus. The products can be used by people who have all kind of chronicle illnesses as one of my diabetic client says the green tea capsules actually stabilised her blood sugar levels and that was astonishing. We also have a spa gadget that helps uplift the skin. We actually have one for the face of which you can use for your face, hair treatments and a small clip on that you can use it for flabby arms and tummy but there's one specifically designed for the body so so you can reach more skin and the best is that you can make your money back with that by doing it to friends and family. Beauty Salon owners that is a must have and you can attract load of customers because of hear say of the finishing results. That's all I want the whole world to know about it. You can contact me via email at *******@yahoo.co.za if you have any skin conditions or just want to iron that rinkles away. But sometimes it may take a while to get through all the request as I try to keep up with all the people wanting to buy. So that's it from me and have a beautilicous day.

Date of experience: February 8, 2017
Canada
3 reviews
15 helpful votes
Follow Fred N.
Unfollow Fred N.
Share Review
Report Review

Great!
February 8, 2017

Great Social server. I love love love Facebook. I can find old friend easy and keep touch with everyone

Date of experience: February 7, 2017
Serbia
1 review
0 helpful votes
Follow Dejan K.
Unfollow Dejan K.
Share Review
Report Review

Pri samoj pomisli na selidbu mnogi ljudi dozive veliki stres i ne znaju odakle poceti sa pospremanjem I pakovanjem stvari. Medju retkim sretnicima su oni koji kompletnu selidbu prepuste nekom drugom a sa sobom ponesu samo putnu torbu.

Date of experience: February 4, 2017
North Carolina
46 reviews
92 helpful votes
Follow doug c.
Unfollow doug c.
Share Review
Report Review

If you are a subscriber/user of facebook and don't have a job, Think about deleting your facebook page. Face book is now against the Executive order to keep illegals from entering the country, WHY you might ask- because they employ these "what they call immigrants". What they mean is -this is cheap labor that we employ, now you have stop our source and we will have to pay Americans more money to do the same job. Face book wants to continue to bring in illegals and use them for the jobs we should be getting. The illegals, get welfare, no taxes and other government benefits. What do we get Nothing, including a job. Tell face book if they want to employ illegals move to Mexico, Move to Iran, Move to Pakistan, but until they do-EMPLOY AMERICANS AND STOP COMPLAINING ABOUT A VERY GOOD AND POSITIVE POLICY THAT WILL HELP AMERICA GROW. Face book you are real losers. DON'T FORGET SEND A MESSAGE TO FACE BOOK TODAY-EVERYONE CANCEL USING THEM, PERIOD.

Date of experience: February 3, 2017
California
18 reviews
23 helpful votes
Follow V S.
Unfollow V S.
Share Review
Report Review

I have spent over 12 hrs trying to SPEND money advertising on FB. I have consistently been unable to reach their Power Editor. Every time I am shunted back to my "page" where I can try again to create an ad without Power Editor. When I try creating an ad there, I am told again and again to choose a location, and no matter what location I choose, the msg continues to say I need to choose "at least one location." FB apparently doesn't think I have enough likes on my page to continue, or who knows? I would like a communication that tells me WHY I am being blocked. I find this kind of passive block unbelievably frustrating. I am giving up on FB again. I prefer Twitter. Everything on Twitter is simple. I consistently find FB systems to be frustrating.

Date of experience: January 31, 2017
Romania
3 reviews
7 helpful votes
Follow Ez R.
Unfollow Ez R.
Share Review
Report Review

Just a network
January 18, 2017

Its just another social network, yup, the largest and most popular. So nothing special for me. Its just reliable to make some work and private connections and stay in touch.

Date of experience: January 17, 2017
California
103 reviews
548 helpful votes
Follow Roseann Z.
Unfollow Roseann Z.
Share Review
Report Review

I don't know whether to review FB or Google, but my husband looked me up on Google, and to my disgust, I found numerous sites where people could pay to find out any public information on me. That didn't disturb me as much as seeing MY FACEBOOK PAGE on GOOGLE! How is this possible? This not only VIOLATES MY PRIVACY, BUT IT ALSO INVALIDATES THE PRIVACY OF MY FB FRIENDS! I did NOT choose to open my FB account to the world; I made friends with my relatives and a few friends! This is so abhorrent to me and so disgusts me that I would appreciate any one who knows of any legal actions I can take to protect my privacy and that of my contacts. I already have friends who are lawyers and paralegals, and if this is a David against Goliath type action, I don't care. I will do what I can to act against either/or both FB and Google for putting personal information on google.
By the way, neither my husband nor other contacts I have had their FB accessible on Google. As soon as I get all the info I need, I will totally quit FB, in as far as that is possible.

Date of experience: January 3, 2017
Texas
2 reviews
0 helpful votes
Follow Bob H.
Unfollow Bob H.
Share Review
Report Review

So far so good
January 2, 2017

It is a little tricky to access the courses, but simple once you learn how to access. Platform is better than udemy, courses are great so far. No glitches at all. Just a quick check to see if they are lifetime. So far, all of the courses have been lifetime. I think they fixed the issue and now all of the courses are lifetime.

Date of experience: January 2, 2017
Florida
3 reviews
1 helpful vote
Follow Pearl D.
Unfollow Pearl D.
Share Review
Report Review

Surprise!
December 30, 2016

Upon receiving my last order, my surprise surprised me, I forgot my face mirror. There one was, free and new, in one of my favorite colors, too.
My order - to perfection, I and everyone else enjoyed my purchases. Thanks.

Date of experience: December 29, 2016
India
2 reviews
1 helpful vote
Follow Karan B.
Unfollow Karan B.
Share Review
Report Review

Nice
December 23, 2016

Very helpful, Loved the way their app works, keep going. All the best

Date of experience: December 22, 2016

From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.


facebook.com
Founded in 2004
Menlo Park, CA
+531