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Facebook

2.0

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Facebook Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, particularly concerning issues of safety, privacy, and inadequate support. Many users express frustration with the prevalence of scams and poor content moderation on the platform, while others highlight a sense of disconnection from the community due to outdated features and algorithms. Conversely, a small number of reviews commend the quality of specific services offered, indicating that some aspects of the company's offerings have potential. Overall, the feedback reveals a pressing need for improved customer service, transparency, and a more secure user experience to regain trust.

This summary is generated by AI, based on text from customer reviews

service
435
value
397
shipping
257
returns
242
quality
367
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California
1 review
0 helpful votes
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The title says it all. I had ordered the same part from another online parts store only to discover buried in their fine print that shipping was going to take approx. 3 weeks. But not ereplacementparts.com. I ordered same part and received it within 4 -5 days. I eventually received the other part and now have a spare.

Date of experience: February 16, 2022
GB
1 review
8 helpful votes
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Way to many scammers
February 14, 2022

Facebook now has way to many scammers that Facebook don't seem to give to $#*!s about anymore every post someone is trying scam you with links to take your money. You report it to Facebook and oh guess what it doesn't to against there community standards so notbing happens.
There is millions of fake accounts but Facebook does nothing about it like normal. But they are quite quick too ban you. If you say something wrong but can't do anything about scammers it's so bad

Date of experience: February 14, 2022
Colombia
2 reviews
1 helpful vote
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Made money using them
February 13, 2022

They are really useful if you know how to make use of them.
I use them to target audience for my ads and it paid dividends!
Made some money and more

Date of experience: February 12, 2022
Ghana
3 reviews
1 helpful vote
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Number one best app.
February 9, 2022

Facebook has been serving a lot of people around the world including me. I can't do away with Facebook. It helps me connect to people all round the world. I love Facebook

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Date of experience: February 7, 2022
Maine
2 reviews
0 helpful votes
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These $#*!s are letting hackers steal people's accounts and when I send proof it's my account they won't let me have it back! My children are on there and I'm scared they are gonna end up on some pedophiles computer but they don't care and have no way to talk to anyone to fix it since me sending my government ID doesn't work I need to talk to someone!

Date of experience: February 7, 2022
West Virginia
2 reviews
6 helpful votes
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This company is a joke! If they don't like what you believe in the will delete, restrict your account and you can do business or get photos, don't put your business or faith in this company! Bad, bad! They want to control you thoughts! Stay away

Date of experience: February 6, 2022
Pakistan
3 reviews
0 helpful votes
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Social media
February 5, 2022

Social media is very useful in our daily life.
We make some good friends from social media

Date of experience: February 4, 2022
New York
1 review
0 helpful votes
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"IT'S KARMA"
February 4, 2022

Finally we may see the fall of a social media company that suppresses free speech and has become an arm of the liberal Democratic party.

Date of experience: February 4, 2022
Arizona
1 review
0 helpful votes
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Just recently bought a new device and shipped the old one back (my mistake) because I forgot that I turned on 2FA and now I can't access facebook on my new device because facebook doesn't recognize my new device and since I no longer have my old device I cannot get the required generator code. So facebook wants a photo copy of my ID for verification. I've sent this a half dozen times and after 3 weeks of no generator code facebook still hasn't verified my ID, they haven't answered my emails or inquiries on their support page... just horrible customer service, one should not have to wait this long for a response and still get nothing. And I have other apps and important accounts I use THIS facebook account to log into that I now can't access. Its very sad I can't get any correspondence from ANYONE at facebook!

Date of experience: February 1, 2022
Washington
1 review
1 helpful vote
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Facebook is not a mere business company; it has grown in to an extremely political and repressive entity.
It is difficult to communicate with it and never provides a direct way to communicate. None of the helps it provides is useful. I think, Facebook should be faced out and rejected. It is getting worse by the day. Mr. Zuckerberg only cares about his wealth now and does not care about equal treatment of the users of his platform.

Date of experience: January 29, 2022
California
2 reviews
9 helpful votes
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First time user of FB marketplace to sell a new tool I bought online. FB blocked me immediatley for no reason. Disputed and got an auto response with the same response.

According to google, this is because either FB thinks or someone reports MY tool as stolen without any proof.

An evil company who's unfortunately controlling part of the world. FB is definitely not shy censoring internet and behaving like internet police. Want to put your business' future and personal info on this company? Think again.

Date of experience: January 29, 2022
Texas
5 reviews
0 helpful votes
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Too many restrictions
January 29, 2022

Sometimes it is a good app to share valuable moments with family and friends, but it has too many restrictions and many times they have tried to steal my information on their platform. So you have to be careful what you share on Facebook.

Date of experience: January 28, 2022
Maryland
4 reviews
3 helpful votes
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My page was hacked 2 months or so ago. Diet company plastered their crap over every one of my connections pages. I deactivated my account and every time I reactivated, the hacking continued. Did all their suggested fixes and nothing worked. Tried to call their 650# for customer service. They no longer have it and only refer you to their suggestion page on their site. I don't care how big and popular a site is, every great company stands up and stands behind their product with a customer service department to fix things and to answer sometimes tough questions. What a waste of time. The sooner everyone disconnects from this evil site, the better for this great country. See ya later, I'm gone.

Date of experience: January 27, 2022
North Carolina
1 review
0 helpful votes
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Ad Central
January 27, 2022

No longer a social networking tool. Every second or third thing that I see is an ad. No exaggeration. No matter what I do to get rid of them. Starting to become insulting.

Date of experience: January 27, 2022
Canada
1 review
0 helpful votes
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Fact checkers does a terrible jobs! Algorithms destroys free speech, facebook is dead… instagram twitter telegram, or even myspace is better than facebook nowadays… suckerberg wanted those subventions so bad he was willing to kill off facebook and make it a one sided story only … i do NOT recommande it in any ways!

Date of experience: January 27, 2022
North Carolina
1 review
0 helpful votes
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Zero stars!
January 26, 2022

Facebook is all fine & good for posting things done, family & friend posts & memories, but after that, You have a bunch of sissies that are offended by anything & everything you post, idiots looking for love in all the wrong ways & places, the admin. Will restrict & block you for idiotic crap. Basically, aside from fam. Memories, it's worthless to me personally!

Date of experience: January 26, 2022
Brazil
1 review
0 helpful votes
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Melhor rede social
January 26, 2022

O Facebook atualmente é a melhor e mais completa rede social da atualidade. Procurando sempre inovar dando o oportunidade de novas amizades através de grupos, onde amigos podem interagir e conversar sobre vários tipos de assuntos. Sempre buscando impor respeito e igualdade à todos que usufruem dessa excelente plataforma.

Date of experience: January 25, 2022
Louisiana
1 review
0 helpful votes
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Love ordering supplies from here. Fast delivery! Excellent service. The products are high quality. Hairbow Center offers a variety of supplies for every craft need.

Date of experience: January 25, 2022
Nebraska
1 review
1 helpful vote
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Not only was I charged a tax on a private sale that never went through, but then Facebook charged me a tax again on the return! There is no one to contact and all attempts to rectify have been exhausted.

Date of experience: January 24, 2022
Iowa
1 review
10 helpful votes
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Absolutely hands down the worst customer support of any company I've ever dealt with! I've been trying since September to get back into my account which I was somehow locked out of when I got a new phone. I've submitted help requests with my photo ID more times then I can count! Never have I received a message or call back! They will not help me. I've called the 1800 number and left messages on every option. Heard nothing back. Seriously a horrible business when you can't even help your subscribers. Terribly disappointed in Facebook!

Date of experience: January 24, 2022

From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.


facebook.com
Founded in 2004
Menlo Park, CA
+533
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