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FacebookReviews 1,682

3.0

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Facebook Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, particularly concerning issues of safety, privacy, and inadequate support. Many users express frustration with the prevalence of scams and poor content moderation on the platform, while others highlight a sense of disconnection from the community due to outdated features and algorithms. Conversely, a small number of reviews commend the quality of specific services offered, indicating that some aspects of the company's offerings have potential. Overall, the feedback reveals a pressing need for improved customer service, transparency, and a more secure user experience to regain trust.

This summary is generated by AI, based on text from customer reviews

service
434
value
396
shipping
256
returns
241
quality
366
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Bulgaria
1 review
1 helpful vote
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It is bad and I am constantly tempted to leave, the only thing keeping me on is to stay in contact with friends who are not on some of the other social media platforms.
Its newsfeed is anyone you interact with not necessarily your better friends, and even that is hiding between adds and reels (which is immitating tiktok or something)
There is a lot of misinformation, silos and the moderation is terrible, missing things or being comically inept what it identifies as violations of community standards in a way which does not improve anything and makes everything worse.
The UI constantly changes and is now quite buggy, quite often a link of a comment on a busy group will not show you what the link is supposed to, it is impossible to move your photos to an album if you posted them without adding them to an album initially, friend list search doesn't work, the volume of the video player always starts too loud and never remembers your settings
A lot of my friends have already departed, and I am likely to follow soon

Date of experience: December 10, 2022
Nevada
2 reviews
4 helpful votes
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Hides important posts
December 7, 2022

I've used Facebook for almost 15 years. I've had an on again off again experience and somewhat of a love-hate relationship. I know they steal my data and manipulate me in many ways but it is a good way to share what is going on in our lives with our friends and family so I have stuck with it. Last year I started posting music and videos every day. These posts are important to me and I've used them to share about our lives and to teach others. Facebook automatically creates a memories list and shows posts from prior years and this list is neglecting to include these posts. Again, these posts are very personal and important to me, and I've spent a lot of time on them. I post every single day, almost like an online video blog. It's infuriating and discouraging that Facebook is purposely leaving them off of my memories list. They're doing it on purpose because even third party apps like Time Hop can't find them. I have reported the problem a dozen times and nobody at Facebook has gotten back to me so it's obvious that not only do they know about it, they're not going to do it anything about it. Facebook is curating my posts and leaving some of my important memories off based on some algorithm or criteria. If that sounds like what you want then by all means sign up.

Date of experience: December 7, 2022
Australia
1 review
0 helpful votes
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Facebook...Incompetent Staff
December 1, 2022

I ran a "Buy and Sell" Group on Facebook with around 21k members and I tried to keep it free of spam, scams and illegal activities, unlike other Buy and Sells Groups on the platform because I took pride in the Group.

But yesterday I logged into the Group and it was gone, all that was there was a notice saying, "This content isn't available at the moment".

Then I receive an email from Facebook saying that the Facebook Group has been disabled.
And that my Group has been reported multiple times for violating someone else's intellectual property rights and that I had been previously warned that if content posted to my Group continued to infringe the intellectual property rights of others, my Group would be disabled.

I remember something a long while back mentioning something to that effect but when I clicked on the message to see what it was it didn't mention anything or show me the thing I "supposedly" infringed upon and so I put it down that it had been fixed as there was no information about anything.

I do not know what Facebook expects people to do if there is complaints about infringement or anything for that matter if they do not give the people any information to rectify the problem.

We are not "mind readers".

I am dumbfounded by the way Facebook conducts itself in matters like this, because all they had to do was say we have had some complaints about this thing or that thing, and then show me what it is and then I would have fixed the problem, and there wouldn't have been any drama.

But no, they had to do the whole song and dance routine and act tough by deleting my Facebook Group to show just how spiteful they really are.

I do not know who hires the Staff at Facebook but they certainly need to be fired and the Staff retrained because other Facebook Groups can have Bestiality, Animal Abuse, Sex Scenes, Drug Selling posts in their Groups and Facebook does nothing, yet I have some type of infringement of an unknown nature, of which Facebook won't explain and I get my whole Group of 21 thousand members deleted..."Totally Idiotic!"

Date of experience: December 1, 2022
Florida
1 review
0 helpful votes
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Fascism
November 28, 2022

You like fascism and censorship this is your app can't say anything that goes against big Zuckerberg or fascistberg I should say this app used to be great before he went Kim jon un on us stick to reddit where you aren't censored for posting your opinion

Date of experience: November 27, 2022
Australia
1 review
0 helpful votes
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There are lots of videos that shouldn't be on Facebook which are clearly violent, including graphical violence against women. But guess what happens once you report it? Nothing. Facebook is turning into a bigger and bigger joke each day.

Date of experience: November 27, 2022
Tennessee
15 reviews
71 helpful votes
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I'm an employee of Facebook who is part of the reels play program. I have been posting reels and making some money, but Facebook has decided they won't pay me anymore. They claim I violated their community guidelines while I did not, and I also haven't infringed anyone's copyright. When I try to contact them, nobody answers the phone. Their communication skills are terrible and they have decided to stop paying me for no reason. I am falling into financial hardship, and Facebook refuses to give a damn. Now all the reels I post and all the views I get are for nothing. I am losing motivation to post reels knowing that I no longer get paid anything for it, and I didn't even do anything wrong. Yet they refuse to communicate with me to solve the problem.

Date of experience: November 23, 2022
Oregon
1 review
0 helpful votes
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Best workout leggings of all time! Lifts and rounds your booty like no other. I'm obsessed.
I normally have a flat butt but these miracle leggings gave me my dream butt. I have worn these leggings every where.

Date of experience: November 21, 2022
California
1 review
1 helpful vote
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Worst company ever…
November 19, 2022

Placed me on a 30 day restriction for calling a angry lady a fish and she was cursing and made few threats and Facebook didn't place her on restriction and they wouldn't let me appeal it. I hope this company go bankrupt soon

Date of experience: November 19, 2022
Poland
1 review
0 helpful votes
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Fb workers are miserable cowards, the ru suporters. They should experience the same tragedy for their families as we does. And we will tell "oh, how you can spread hate speach for the murder of our kids and parents! Shame on u!"

Date of experience: November 16, 2022
Massachusetts
1 review
0 helpful votes
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1 star
November 13, 2022

Facebook does not care about the first amendment they do not care how anyone feels. They feel they have the right to censor what is said and how people feel. They are a bunch of liberal $#*!s that think that it is ok to force people to abide by there theory or they get banned

Date of experience: November 12, 2022
Colorado
1 review
2 helpful votes
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What hell happened?
November 13, 2022

Facebook used to be a great social media website 3 months ago. But now it's all f###ed up. If you plan on using it in the near future. Wait for it to settle down

Date of experience: November 10, 2022
California
1 review
1 helpful vote
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2FA Nightmare
November 10, 2022

I never set up 2FA with any 3rd party app, I used their code generator on the app when needed. Facebook insists I set up 2FA on Google Authenticator which is absolute B. S. Locked out of app now & been back & forth with their support on this same issue for almost 2 years with no help & no way to recover account without a non-existent 2FA method. Madness! Help your users! Sociopathic social media conglomerate.

Date of experience: November 10, 2022
Illinois
1 review
1 helpful vote
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Lawsuit against Facebook
November 4, 2022

Not only I'm going to sue Facebook for legitimate reasons but I'm also going to suit them for defamation

Date of experience: November 4, 2022
Kentucky
1 review
1 helpful vote
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Politically biased
November 3, 2022

You will be restricted just for sharing the truth. If it doesn't fit their destroy America agenda, you can't share it. Element is a much better social media, truth social is for the truth, however, I use Gab.org, better than the rest, no factcheckers, no bull$#*!. Leave Facebook alone, let them destroy theirselves instead of our country.

Date of experience: November 3, 2022
Mexico
1 review
4 helpful votes
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Cult
November 3, 2022

Facebook wants to create a cult, indoctrinating you about homosexuality, science, and any kind of thinking that Mr. Zuckerberg sees as correct.
Anything that goes against it is censored.
I really don't see that as a social network, in which different points of view are respected and there may be a possibility of dialogue or simply presenting an idea or opinion.
Fb, you live from me, not me from you. I really don't need you.
You could at least have some ethics and stop censoring the people who feed you.

Date of experience: November 3, 2022
Virginia
1 review
0 helpful votes
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Fantasy product and company
November 2, 2022

Hometown gutters recommended and installed the product quick and clean. Paying 1/3 of the price of conventional gutter guards was a huge selling point

Date of experience: November 1, 2022
Canada
1 review
2 helpful votes
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I am on Discord and reddit and people are getting their accounts disabled and terminated by the thousands due to both the Facebooks/ Meta's overzealous site bots, hackers that can easily duplicate a persons Facebook Meta account and leave the actual owner terminated and the hacker still operating and the HUGE FACT THAT FACEBOOK Meta Has ZERO HUMAN CUSTOMER SERVICE AGENTS in a multi billion dollar company. What the heck?! Only Bots and auto (so called) smart replies communicate with you on Facebook support! I lost my marketplace because of 4 stupid things the Bots overreacted on like who knew a senior walker was against their policy? The bots think a vintage beer can for sale means your selling booze, that a zebra print fanny pack means your sell a real zebra, a teddy bear is a love bear and the list goes on. I had over 400 posts on marketplace... hundreds of hours. All lost. Tried to argue with the Bots many times and the loop goes round and round like a hamster wheel. Facebook is shameful. First they hook you and then kick your behind out for stupid reasons. For someone who has 400 posts and uses the platform a LOT, there should be a ratio of percentage of the minor mishaps vs the use put in play. Three strikes for minor offenses should have a time limit clock even if one year freeze rather than total termination. Where is the FB /Meta's Customer service people? Humans?

Date of experience: October 29, 2022
Ethiopia
1 review
0 helpful votes
Follow አብድል ፈ.
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Review Facebook page
October 27, 2022

Review persanal account and public information review may presanal account and public information ye

+10
Date of experience: October 27, 2022
Algeria
3 reviews
11 helpful votes
Follow Azeddine G.
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Le 19 octobre 2022, mon compte Facebook a été bloqué sans aucune raison valable. En effet en me connectant à mon compte, J'ai trouvé l'amère surprise d'une fenetre m'indiquant que mon compte a été bloqué.

"Azeddine, votre compte a été bloqué

Nous avons constaté une activité inhabituelle sur votre compte. Cela peut signifier que quelqu'un a utilisé votre compte à votre insu.

Compte bloqué le octobre 19,2022

Pour vous protéger, votre profil n'est pas visible par les personnes sur Facebook et vous ne pouvez pas utiliser votre compte."

J'ai essayé de débloquer mon compte en envoyant mon ID comme. Mais cela a été refusé.

Mon compte date de l'année 2008. Et c'est la première fois que j'ai eu ce genre de problème.

J'aimerai bien que le staff de facebook me débloque mon compte car j'en ai besoin.

Date of experience: October 26, 2022
BA
1 review
0 helpful votes
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Banned Facebook
October 27, 2022

"Would I find this review useful?"
I need my facebook profil please its was mistake nothing more...

Date of experience: October 26, 2022

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facebook.com
Founded in 2004
Menlo Park, CA
+531