Facebook

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Facebook Reviews Summary

Positive Highlights

  • Some users find Facebook ideal for maintaining trusted relationships with real-name accountability.
  • The platform can be a positive space for introverts seeking meaningful online connections.

Negative Highlights

  • Customer support is often unresponsive, with template replies and unresolved issues.
  • Content moderation is inconsistent, allowing irrelevant clutter and offensive material.
  • Users report difficulty reaching a live person for complaints or refunds.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Sep 20, 2025

Here's another company that's impossible to get a live person to complain to; just computer generated responses. Facebook allows some of the most vile, filthy content but if you make a comment they don't like you get your account suspended. It's okay for them though... totally holier then though attitude... hypocrisy defined... I've found that not spending time on Facebook has actually improved my mood... so screw them... closed account.

Jan 7, 2026

After more than two months of back-and-forth and over 60 emails, my issue remains completely unresolved. Throughout this process, I received mostly template, copy-paste replies that did not address the actual problem. Different agents repeated the same instructions again and again, despite the fact that we had already gone through those exact steps — including two live calls where we repeated the same verification process with no result. Meetings were scheduled and then missed. I was repeatedly asked for availability, provided it, and then no one called. Each response claimed the case was being handled "with priority," yet nothing changed. There was no clear ownership, no concrete next steps, and no accountability. As a business, this had a direct financial impact, since my ad account remained unusable for weeks with no explanation or timeline. Instead of solutions, I received automated reassurance and delays. This is not what professional, business-critical customer support should look like. The lack of transparency, ownership, and resolution makes it extremely difficult to trust the platform when real issues arise.

Oct 12, 2025

This just began on Sunday Oct. 12 2025. My feed is now overrun with irrelevant trash and clutter from people and entities to whom I have not subscribed and have never followed. This wastes my connection bandwidth and computer resources, along with my time. If I block one of the sources, another takes its place. I'm not going to post a screenshot because this might imply the person or page is responsible for effectively spamming me; Facebook, and not the person/page, is apparently deciding what to show to whom, including those who have not followed or subscribed.

Feb 1, 2026

I'm not going to lie, Facebook is the best social media website that I've ever used, and I've used a lot. I was trolled, cyberbullied, threatened, insulted, mocked and done all sorts of other negative things by (former and current) social media websites such as Yahoo! Answers, Omegle, Reddit, X (former Twitter), and even Quora. Facebook is excellent for having online relationships with good people in your life that you trust, especially for introverts like me. Just make sure that these folks are like that. And since people there use their real names, instances of trolling are fewer.

Aug 31, 2025

I accidentally added ₹10,000 INR to the wrong Facebook Ads account (Account ID: **************). No ads were run on this account – the full balance remains unused. I intended to add the funds to my business Ads account (Madhrri Ads Account). I've contacted Meta Support but haven't received a resolution yet. Is there any way to get a refund or transfer of the balance to the correct account? Has anyone experienced a similar issue and resolved it? Any insights or help would be appreciated!

Reviews

Write a review
2.1
Reviews 1,685
5 Stars
27%
4 Stars
11%
3 Stars
7%
2 Stars
7%
1 Star
48%

Bangladesh
1 review
0 helpful votes
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Nice app
April 30, 2022

Good app in the world. All castomer choice this app. Becouse it is very good survice. I like this app

Date of experience: April 29, 2022
North Carolina
1 review
0 helpful votes
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Had my Facebook account hacked by scammers and Facebook wants me to identify that it is my account which I have and they still won't give me back my account been going back and forth and back and forth in the meantime the hackers and scammer are contacting everyone on my friends list and sending them instant messages in my name so people think that they're talking to me when they're not. Facebook / meta is violating their own community policy and won't do anything to protect me or my friends.

Date of experience: April 24, 2022
GB
1 review
5 helpful votes
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Hacked, disabled and robbed!
April 24, 2022

Over 3 weeks ago hackers accessed my fb account, disabled it by posting inappropriate images and proceeded to rob my credit card! Hundreds of emails to FB, an ignored 'review' and constant form filling has been a waste of hours of my time as no response from FB. I'm now getting notifications that my accounts will be permanently deleted in 7 days! WTF...
Watch out your data is NOT safe here and they're a communications company that don't communicate! Disgusting! One Star is one too many:-(

Date of experience: April 24, 2022
California
2 reviews
0 helpful votes
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4 Stars
April 24, 2022

Good app to connect and stay connected with friends and family. But Facebook "jail" as we can it is getting out of hand. Banning us when we shared it but when someone else does nothing happens. ‍

Date of experience: April 23, 2022
North Carolina
1 review
1 helpful vote
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Facebook, holier than thou?
April 22, 2022

I can no longer advertise on Fake Book. A few years back I had a pet supply store online as well as a PPE store. The store automatically kept a rolling inventory. Somehow they failed to update the inventory of a particular product and Facebook pounced on me like a pack of hungry wolves. That was that, I requested a hearing twice, Fart Book sent me a message saying," your advertising privileges have been revoked, that is final"So you tell me, what are they really all about?

Date of experience: April 22, 2022
India
1 review
0 helpful votes
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*******167
April 21, 2022

My account facebook disable please recover my account facebook My recover account facebook disable please recover

Date of experience: April 21, 2022
South Africa
1 review
0 helpful votes
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My access to marketplace was blocked after I had my advert for a vehicle boosted. The message says "this is a third review of your account and the decision is final. I am so perplexed because Facebook support has failed to even adhere to their own policy or disclose the reason(s) for blocking access to marketplace. I strongly allege that advertising monitoring bot racially profiled to biased so is their support for failing to provide reasons for blocking my access to marketplace and always closing my requests for updated without responding to me.
How can a company sell advertising package and when paid used by a consumer you blocked their account and fail to provide a reason. This is ridiculously outrageous.

Date of experience: April 17, 2022
Colorado
1 review
0 helpful votes
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No FB tech service available
April 16, 2022

My facebook account seems to be jammed up. I suddenly do not receive any incoming posts that I signed up for. Instead, the page goes blank. I have even tried to deactivate my FB account, but when I click on "deactivate", nothing happens. I am not taken any further. Ergo, I am unable to use FB and am greatly disappointed tech service isn't offered.

Date of experience: April 16, 2022
Pennsylvania
1 review
1 helpful vote
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Hacked and don't care
April 16, 2022

I got hacked. That hacker took my email out and used it's own so I can't get back in and now the hacker is controlling my Facebook and pretending to sell my ps5 witch I'm not. My friends and family and myself included all reporting to Facebook and they haven't done a damn thing! It's been an month since and nothing. If Facebook would care they would have done something about it.

Date of experience: April 16, 2022
New Hampshire
4 reviews
1 helpful vote
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Curse you elon musk nd mill gates for ths horribel attb thanj toy you ny wifve left me and took my kids and this is all your faulkt for creatinf this gorrialgihibal apps

Date of experience: April 10, 2022
Florida
1 review
1 helpful vote
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THEY ARE COMMUNISTS
April 7, 2022

ONE CAN NO LONGER SAY AN OPINION BECAUSE THEY ARE BLOCKING IT THEY ARE COMMUNISTS WE ARE NOT IN NORTH KOREA, NOR RUSSIA, NOR CUBA

Date of experience: April 7, 2022
Delaware
2 reviews
0 helpful votes
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Unsatisfactory
April 7, 2022

Quality of clothing was terrible will not order from your company again was very disappointed will not recommend your company

Date of experience: April 7, 2022
Pennsylvania
3 reviews
2 helpful votes
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Censorship
April 7, 2022

Facebook is a useless pos site that censors the truth and promotes misinformation. Fact checkers testified the censor what they do not like. Opinion police = CENSORSHIP.

Date of experience: April 7, 2022
Brazil
2 reviews
0 helpful votes
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Valderez Dantas
April 5, 2022

Adoro viver a vida, gosto de tudo um pouco da vida. Gosto de viver aventuras saudáveis. Adoro ser feliz.

Date of experience: April 4, 2022
Morocco
1 review
0 helpful votes
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Very nice apps
April 1, 2022

Connecting with friends has never been faster. See what your friends are doing Share updates, photos and videos Receive notifications when your friends like your posts

Date of experience: April 1, 2022
California
1 review
4 helpful votes
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I can give 0 to "Facebook". It's one of the worst Social network.
They don't have any security feature, any body can easily access the account.
My Father lost his mobile and somebody operating his facebook account from that mobile.
He is 75 years old, he didn't remember his email, somebody helped him set up account long time back.
After he lost the phone, i was asking to cancel the Account, But Facebook support is worst. They don't listen.

Date of experience: March 30, 2022
Pennsylvania
2 reviews
4 helpful votes
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Terrible
March 26, 2022

Terrible app and services. The world is only healthy without facebook. Blame mark zuckerberg. Was back up and now back down like always lmao. Lack of effort and doesn't do there job. Most bugs I have ever seen! Can't post reviews. Can't memorialize accounts. Do your job!

Date of experience: March 26, 2022
Pennsylvania
1 review
0 helpful votes
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Facebook dating app not working
March 25, 2022

My Facebook dating app is not working I have tried everything it's on iPhone I need some assistance if someone could actually help me out with this matter

Date of experience: March 25, 2022
Massachusetts
1 review
0 helpful votes
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You can't criticize the war on Ukraine
March 25, 2022

I was "warned" but actually restricted after criticizing the companies who continue to do business in Russia and criticizing the politicians who support the war on Ukraine. Makes you wonder what Mark is doing over there.

Date of experience: March 25, 2022
Illinois
1 review
3 helpful votes
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I had a simple issue and facebook is taking forever to fix it it. I am not receiving text message on my registered mobile number and facebook not able to fix it. My profile is locked down and it was really a big pain recovering it back as I am not receiving text messages even though I have the registered mobile number. Same issue with instagram as well.
There is no customer service for help or assistance.
While I understand the security system, any technical issue has to be fixed first.
Better move to other social networks.

Date of experience: March 24, 2022

From the business

Business History

  • +1-704-905-9941
  • Menlo Park, CALIFORNIA
  • Founded in 2004