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Facebook Reviews Summary

Positive Highlights

  • Some users find Facebook ideal for maintaining trusted relationships with real-name accountability.
  • The platform can be a positive space for introverts seeking meaningful online connections.

Negative Highlights

  • Customer support is often unresponsive, with template replies and unresolved issues.
  • Content moderation is inconsistent, allowing irrelevant clutter and offensive material.
  • Users report difficulty reaching a live person for complaints or refunds.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Sep 20, 2025

Here's another company that's impossible to get a live person to complain to; just computer generated responses. Facebook allows some of the most vile, filthy content but if you make a comment they don't like you get your account suspended. It's okay for them though... totally holier then though attitude... hypocrisy defined... I've found that not spending time on Facebook has actually improved my mood... so screw them... closed account.

Jan 7, 2026

After more than two months of back-and-forth and over 60 emails, my issue remains completely unresolved. Throughout this process, I received mostly template, copy-paste replies that did not address the actual problem. Different agents repeated the same instructions again and again, despite the fact that we had already gone through those exact steps — including two live calls where we repeated the same verification process with no result. Meetings were scheduled and then missed. I was repeatedly asked for availability, provided it, and then no one called. Each response claimed the case was being handled "with priority," yet nothing changed. There was no clear ownership, no concrete next steps, and no accountability. As a business, this had a direct financial impact, since my ad account remained unusable for weeks with no explanation or timeline. Instead of solutions, I received automated reassurance and delays. This is not what professional, business-critical customer support should look like. The lack of transparency, ownership, and resolution makes it extremely difficult to trust the platform when real issues arise.

Oct 12, 2025

This just began on Sunday Oct. 12 2025. My feed is now overrun with irrelevant trash and clutter from people and entities to whom I have not subscribed and have never followed. This wastes my connection bandwidth and computer resources, along with my time. If I block one of the sources, another takes its place. I'm not going to post a screenshot because this might imply the person or page is responsible for effectively spamming me; Facebook, and not the person/page, is apparently deciding what to show to whom, including those who have not followed or subscribed.

Feb 1, 2026

I'm not going to lie, Facebook is the best social media website that I've ever used, and I've used a lot. I was trolled, cyberbullied, threatened, insulted, mocked and done all sorts of other negative things by (former and current) social media websites such as Yahoo! Answers, Omegle, Reddit, X (former Twitter), and even Quora. Facebook is excellent for having online relationships with good people in your life that you trust, especially for introverts like me. Just make sure that these folks are like that. And since people there use their real names, instances of trolling are fewer.

Aug 31, 2025

I accidentally added ₹10,000 INR to the wrong Facebook Ads account (Account ID: **************). No ads were run on this account – the full balance remains unused. I intended to add the funds to my business Ads account (Madhrri Ads Account). I've contacted Meta Support but haven't received a resolution yet. Is there any way to get a refund or transfer of the balance to the correct account? Has anyone experienced a similar issue and resolved it? Any insights or help would be appreciated!

Reviews

Write a review
2.6
Reviews 1,684
5 Stars
27%
4 Stars
11%
3 Stars
7%
2 Stars
7%
1 Star
48%

North Carolina
1 review
0 helpful votes
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Zero stars!
January 26, 2022

Facebook is all fine & good for posting things done, family & friend posts & memories, but after that, You have a bunch of sissies that are offended by anything & everything you post, idiots looking for love in all the wrong ways & places, the admin. Will restrict & block you for idiotic crap. Basically, aside from fam. Memories, it's worthless to me personally!

Date of experience: January 26, 2022
Brazil
1 review
0 helpful votes
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Melhor rede social
January 26, 2022

O Facebook atualmente é a melhor e mais completa rede social da atualidade. Procurando sempre inovar dando o oportunidade de novas amizades através de grupos, onde amigos podem interagir e conversar sobre vários tipos de assuntos. Sempre buscando impor respeito e igualdade à todos que usufruem dessa excelente plataforma.

Date of experience: January 25, 2022
Louisiana
1 review
0 helpful votes
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Excellent service and products
January 25, 2022

Love ordering supplies from here. Fast delivery! Excellent service. The products are high quality. Hairbow Center offers a variety of supplies for every craft need.

Date of experience: January 25, 2022
Nebraska
1 review
1 helpful vote
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Not only was I charged a tax on a private sale that never went through, but then Facebook charged me a tax again on the return! There is no one to contact and all attempts to rectify have been exhausted.

Date of experience: January 24, 2022
Nebraska
1 review
10 helpful votes
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Facebook customer support
January 24, 2022

Absolutely hands down the worst customer support of any company I've ever dealt with! I've been trying since September to get back into my account which I was somehow locked out of when I got a new phone. I've submitted help requests with my photo ID more times then I can count! Never have I received a message or call back! They will not help me. I've called the 1800 number and left messages on every option. Heard nothing back. Seriously a horrible business when you can't even help your subscribers. Terribly disappointed in Facebook!

Date of experience: January 24, 2022
Ohio
1 review
5 helpful votes
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FACEBOOK FULL OF $#*!, AND STOCKING PEOPLE
January 23, 2022

Facebook cant live by there own COMMUNITY STANDARDS, the nasty porno that they let Indonesia people post and never do anything to them, BUT...let an AMERICAN WHITE PERSON POST ONE THING THATS NOT EVEN CLOSE TO WHAT A THIRD WORLD PERSON POSTS AND THEY LOCK UP YOUR ACCOUNT! Then facebook will stock you even on message, they will play many games!
FACEBOOK IS TAKING AWAY OUR FREEDOM AND OUR FREEDOM OF SPEECH! I JOINED TWITTER AND IT IS 1000 TIMES BETTER THAN FACEBOOK!
The pic below is what facebook said violated there rules and locked up my account, they also said this is nudity, let me show you some nudity they will not take down and said it does not violate there standards, then you tell me!
I tried sending that one pic to a friend with message and they took it down, now those pics are nudity / porno! On public groups that any kid can find and see, so you tell me! Facebook is so full of $#*! and lies, and dont tell the truth they will take that down and lock up your account, facebook lives for lies! If i could give them a minus star i would! There not worthy of one star!

Date of experience: January 23, 2022
New York
11 reviews
24 helpful votes
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Shadow ban
January 22, 2022

The censorship of speech by a company that has a monopoly on social media should be illegal. This is getting worse by the week. If they you're opinion goes against theirs they shadow ban you or complete limit your content. SOMETHING MUST BE DONE ABOUT THIS MONOPOLY!

Date of experience: January 22, 2022
Florida
5 reviews
7 helpful votes
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Zuckerburg says he stands for free speech, BUT they watch me, a 60-year-old grandmother, and scrutinize me non stop. My friend from school and I were kidding around and he said something funny and innocent and I said "I'll drive up there and beat you lol" and got banned for 6 days for inciting violence. Once before my daughter said she hated turning 30 and I said "I'd kill to be 30 again" - another ban for violence. 'we were talking about bullies and I said I had one person at one time call me a fat pig and got banned for hate speech. Is anybody really reading stuff or do they have their idiot bots? You can't answer them either, not a damned thing you can do about any of these butt hurt $#*!, there's your word for you

Date of experience: January 21, 2022
Australia
1 review
0 helpful votes
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1 star because ZERO is not an option
January 20, 2022

Trying to find another site to go to. Got 3 to choose from so I can leave fb as many are also doing the same. Fb staff are banning people from posting/commenting/joining groups BUT the catch is there is no warning or reason. NONE at all so they are doing it just for fun, 30 days at a time. It would have to be the worst run company in the world, full of racism, hatred for anzacs taking down posts, hatred for working families with loved ones dying from vaccination but blocking them from posting. I would rate this site as the worst in the WORLD. Can't wait to be rid of it.

Date of experience: January 20, 2022
GB
1 review
0 helpful votes
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Company is backwards and lazy
January 19, 2022

Honestly if didnt feel obligated to use this trite rubbish because of my business I would happily delete my account. They only have interest in taking money rather than providing a good service with human beings to review any complaints and fake profiles rather than some poorly functioning computer algorithm.

Date of experience: January 19, 2022
South Carolina
1 review
2 helpful votes
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Need Customer Service
January 18, 2022

My problem with Facebook is if you change phones you can't access your account because of the new browser. The crazy part is it makes you put a 2 step verification on your account then if something happens to your device you are now locked out of your own account and guess what from? The 2 step. Billion dollar company but doesn't have not 1 live human to help its customers nor adequate outlets to even get in touch with someone. I've had my account for over 10 years and can't access it. No generator code, that's in the account. Everything is in the account. Of course there is not a single person in the billion dollar company that is hired to help with the issue only email support that you never get a response to. It amazes me how complete trash the support side of the company is. You would think because it's tech they would hire some tech reps for support. But guess that's to much to ask for If I could give a -1 star I would

Date of experience: January 18, 2022
Louisiana
9 reviews
4 helpful votes
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Communist platform
January 17, 2022

I recently deleted all of my profiles on Facebook and contacted an agency that helps with investigations of illegal things that aren't allowed that Facebook allows on its platform because they dont find somebody saying " im going to kill the president" a violation if their:
"Community standards" but they'll block your account if you tell someone to F***off but they won't someone threatens something in the nature of wanting to kill someone I don't get it Facebook are nothing but a bunch of hypocrites that need to be sued and banned from the web in countries all around the world

Date of experience: January 17, 2022
California
3 reviews
71 helpful votes
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I posted a thread on facebook on 4 November 2021 referencing articles from mainstream sources that warned of the dangers of the COVID19 "vaccine."

Facebook claims to be a "neutral platform" where everyone can publicly express their concerns. Too many people believe that claim. In reality, facebook is a propaganda machine of the corrupt political elite to try to keep that elite in power.

Facebook censored my thread there on 10 January 2022, two months after it was first posted, and just when it was starting to get exposure and when it started including references from government websites that directly contradict the government's fraudulent claims of COVID19 being a "pandemic." Facebook can't claim it only became aware of my thread on 10 January 2022 since, within 3 days of my having originally posted my thread there, facebook pasted the following sticky on it: "Visit the COVID-19 Information Center for vaccine resources."

Facebook's censorship tactics are far more deceitful than even twitter's, since twitter flat out censor's you whereas facebook censors you only when your posts gain awareness, the obvious intent of that being to dupe people at first sight into falsely and dangerously believing that "facebook is an open and neutral platform." Facebook needs to lose its Section 230 shield so it can be sued as a publisher and held accountable for its censorship. It's obviously not the "neutral platform" that Section 230 requires.

Further details are at: http://themanwithyourplan.com/users/bankfrauddetails/documents/socialism-communism-exposed/COVID19/thread1/main.shtml

Date of experience: January 17, 2022
New Zealand
1 review
2 helpful votes
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FACEBOOK
January 16, 2022

Poor old run down Facebook that allow scammers to infestation so many people that had their account hacked.
One of my friends who I contacted told me about this guy who giving away 50k for free lol...
Wow and a funny feeling hit me and I knew this was too good to be true and it was a bloody scammer that is allow on Facebook to scam people and that's down to the people who is running the show!
Facebook don't care and they bully people who fund the scammer and make comments and that person get kicked out of Facebook for 30 days!
Do you think that is fair?
Who is Facebook protecting the scammer or the honest one?
F Facebook people the truth of the matter Facebook don't care, its all about making money out of you and I!

Date of experience: January 16, 2022
Wisconsin
2 reviews
4 helpful votes
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From stealing your personal info to banning your opinions to allowing fake news and politically driven agenda only. Why would anyone use this garbage site?

Facebook, long ago, stopped being "Social" media and now operates as full on lamestream media. I cannot wait for the day they become accountable for their actions.

Date of experience: January 16, 2022
Malaysia
1 review
1 helpful vote
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Community standards have killed facebook
January 16, 2022

You can't have banter with your mates anymore with out Facebook taking offence it's stupid but people can freely spead hate and properganda with out anyone saying a word.
The fun days of facebook are over its like being back at school I have now deleted my fb account permanently and will be looking forward to socialing with freinds face to face and having banter minus the referee (facebook)

Date of experience: January 16, 2022
Ohio
4 reviews
6 helpful votes
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All the fraudulent ads on their site
January 15, 2022

Facebook does nothing to address all the fraudulent ads on it's site and consequently many people are getting ripped off. All this because the company is greedy and allows anybody to put any add they want

Date of experience: January 15, 2022
Connecticut
1 review
0 helpful votes
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Facebook is a joke!
January 12, 2022

I do a lot of business on Facebook and last year i was hacked and they disabled my account and i lost pictures videos and business so i made a second account this past year all was going good was not on it and i get a email stating i had to change passcode sure enough it was hacked they sent me a review told me i can continue to do business but as i tried i get a reading your no longer able to buy or sell on marketplace which i was hacked a second time, reached out to Facebook many times not once did they return any messages or emails if i could say one thing i would say very disappointed in how they operate there site it's a joke

Date of experience: January 12, 2022
Bangladesh
1 review
0 helpful votes
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Awesome
January 13, 2022

You can also purchase products using this site. I think it will be your best site.
There is advantage of short time delivery.
A standard product buying and selling siteA standard product buying and selling site..

Date of experience: January 12, 2022
California
1 review
1 helpful vote
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Facebook sucks!
January 11, 2022

Facebook really, really, really... SUCKS!
Facebook isn't worth the day or the time. Don't waste another second on FB.

Date of experience: January 11, 2022

From the business

Business History

  • +1-704-905-9941
  • Menlo Park, CALIFORNIA
  • Founded in 2004