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Facebook Reviews Summary

Positive Highlights

  • Some users find Facebook ideal for maintaining trusted relationships with real-name accountability.
  • The platform can be a positive space for introverts seeking meaningful online connections.

Negative Highlights

  • Customer support is often unresponsive, with template replies and unresolved issues.
  • Content moderation is inconsistent, allowing irrelevant clutter and offensive material.
  • Users report difficulty reaching a live person for complaints or refunds.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Sep 20, 2025

Here's another company that's impossible to get a live person to complain to; just computer generated responses. Facebook allows some of the most vile, filthy content but if you make a comment they don't like you get your account suspended. It's okay for them though... totally holier then though attitude... hypocrisy defined... I've found that not spending time on Facebook has actually improved my mood... so screw them... closed account.

Jan 7, 2026

After more than two months of back-and-forth and over 60 emails, my issue remains completely unresolved. Throughout this process, I received mostly template, copy-paste replies that did not address the actual problem. Different agents repeated the same instructions again and again, despite the fact that we had already gone through those exact steps — including two live calls where we repeated the same verification process with no result. Meetings were scheduled and then missed. I was repeatedly asked for availability, provided it, and then no one called. Each response claimed the case was being handled "with priority," yet nothing changed. There was no clear ownership, no concrete next steps, and no accountability. As a business, this had a direct financial impact, since my ad account remained unusable for weeks with no explanation or timeline. Instead of solutions, I received automated reassurance and delays. This is not what professional, business-critical customer support should look like. The lack of transparency, ownership, and resolution makes it extremely difficult to trust the platform when real issues arise.

Oct 12, 2025

This just began on Sunday Oct. 12 2025. My feed is now overrun with irrelevant trash and clutter from people and entities to whom I have not subscribed and have never followed. This wastes my connection bandwidth and computer resources, along with my time. If I block one of the sources, another takes its place. I'm not going to post a screenshot because this might imply the person or page is responsible for effectively spamming me; Facebook, and not the person/page, is apparently deciding what to show to whom, including those who have not followed or subscribed.

Feb 1, 2026

I'm not going to lie, Facebook is the best social media website that I've ever used, and I've used a lot. I was trolled, cyberbullied, threatened, insulted, mocked and done all sorts of other negative things by (former and current) social media websites such as Yahoo! Answers, Omegle, Reddit, X (former Twitter), and even Quora. Facebook is excellent for having online relationships with good people in your life that you trust, especially for introverts like me. Just make sure that these folks are like that. And since people there use their real names, instances of trolling are fewer.

Aug 31, 2025

I accidentally added ₹10,000 INR to the wrong Facebook Ads account (Account ID: **************). No ads were run on this account – the full balance remains unused. I intended to add the funds to my business Ads account (Madhrri Ads Account). I've contacted Meta Support but haven't received a resolution yet. Is there any way to get a refund or transfer of the balance to the correct account? Has anyone experienced a similar issue and resolved it? Any insights or help would be appreciated!

Reviews

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2.1
Reviews 1,685
5 Stars
27%
4 Stars
11%
3 Stars
7%
2 Stars
7%
1 Star
48%

New York
1 review
2 helpful votes
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Racist idiots
August 25, 2022

They don't even attempt to hide the fact that they HATE straight white men... Being white goes against their black and gay "community standards"..

Date of experience: August 25, 2022
NL
1 review
0 helpful votes
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Rock Bottom
August 25, 2022

It's be easier to ask me what good are the good features of fb. Everything is awful! Haven't used it in 3-5 years. Rest in pieces!

Date of experience: August 25, 2022
New Mexico
1 review
9 helpful votes
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Facebook Community Standards
August 23, 2022

I enjoy the posts and groups on Facebook. I really like the memes and reels. It's very entertaining.
But, I don't like their so called community standards. They are unreasonable and step all over our fundamental rights of freedom of speech. They get more and more restrictive in a selective way. Banning and bleeping out everyday words as they see fit. As well as restricting accounts if you offend them.
Who's community standards? Opinions are usually offensive to someone who doesn't agree, that doesn't mean they should be stifled or removed. Facebook doesn't have the right to preach on what's moral or what's offensive because that's just someone's opinion.
And when you are accused of violating their community standards, you get no recourse. No reason why, no chance to defend yourself or give any feedback on the issue.
I feel they overstep their authority and their community standards is garbage.

Date of experience: August 23, 2022
Pakistan
1 review
0 helpful votes
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I have mistake please reopen my facebook account.its my real facebook account and use. My personal activity

Date of experience: August 20, 2022
Texas
6 reviews
4 helpful votes
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THEY ARE CONSTANTLY RESTRICTION MY ACCOUNT FOR NO GOOD REASON/AS A CITIZEN OF ARIZONA, AND MOHAVE COUNTRY, I HAVE THE SHERRIFS ON MY FACEBOOK, WHEN THEY POST ABOUT A CRIMINAL, WE AS CITIZENS HAVE EVERY RIGHT TO STATE OUR OPINION. SAME WITH BEIJNG ON THE GOVENORS PAGE, WE HAVE EVEY RIGHT TO STATE OUR OPINION/I HAVE NBEVER THREATEND ANYONE, THERE FOR, THEY NEED TO STOP RESTRICTING ACCOUNTS FROM POSTING

Date of experience: August 18, 2022
Colorado
1 review
0 helpful votes
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Racist Platform
August 13, 2022

Facebook is the largest racist platform on the internet. And their bull$#*! little $#*!es who block everyone for stupid $#*!, not to mention I get blocked for 30 days over a SCREEN SHOT of a porn ad they allowed to be posted, but since it was a SALES ad it was OK for the naked girl holding some guys junk with it inches from her mouth, I reported it twice in one day, and they did nothing, so I reposted the ad and their COMMUNITY STANDARDS bans me for 30 days. Ya know what racist jew boy Mark Zuckerberg can go $#*! himself. Definitely not hurting me one bit, and my million us followers also followed my deletion and they dropped the bull$#*! site... Facebook is about the most stupidest website ever. Got these little $#*!es who stay locked up in their homes just watching people all day and then blocking them... again $#*!erburg your Definitely not hurting our feeling one bit... and yeah just look at the SCREEN SHOT OF A FACEBOOK POST THAT GOT ME BAN FOR 30 DAYS...

Date of experience: August 13, 2022
Japan
1 review
5 helpful votes
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Niko Despopoulos threatened my life
August 13, 2022

I met Niko in Osaka years ago. He signed me up with an unregulated ISG Japan broker and Genereli savings plan. He pressured me into a 25 year plan. He then left Japan and started threatening me that if I do not live by the Jewish code I would be "taken care of". His threats concerned me. I went to the police and they said he left Japan for Italy. I feel he is a dangerous expat lurking on other expats.

Date of experience: August 13, 2022
Mexico
2 reviews
0 helpful votes
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Hughes Telecom Dishonesty
August 12, 2022

Sometimes the incredible dishonesty of a company just makes you want to gag.
After 3 years of mediocre service and Hughes techs telling me I needed to buy more time eventually paying $3100 pesos for supposedly 50G, we had a hurricane and were closed three weeks. When I called for service, they said we had used up all our time, and we needed to buy "tokens". It was and had been a scam. When I posted on social media and consumer sites, they punished me dropping service to. 01 GB. I ordered Starlink, received the package in 10 days, and installed it in an hour. Now instead of 3-4 MGPBS, we are getting 180-220 with no limits. I now pay $2200 pesos monthly. When I called Hughes to cancel, the accountant Abby Perez told me I had to pay for the previous month. Since I always paid monthly in advance, this was another attempted scam.

Date of experience: August 12, 2022
Kentucky
1 review
10 helpful votes
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WORST of the WORST of social media
August 11, 2022

Rigid rules, unable to talk to a human being, illogical and confusing help. Facebook is worthless. Here's a tip Zuck: People can't reason with or effectively initiate productive conversations with algorithms. A local news station posted a story about two people who molested a child and ended up damaging the genitals of the child. Police captured the perpetrators and I replied "Hope they are executed" and I was banned. I didn't call for vigilante justice, nor did I incite others to commit violence. Execution is defined by Oxford as "a legal process in which a death sentence is carried out" Absolutely asinine!

Date of experience: August 11, 2022
Belarus
1 review
2 helpful votes
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Bans the accounts even before the campaigns are created. I'm trying to promote my blog about healthy eating and I'm getting endless account bans.

Please note that they don't ban marijuana ads and I see quite a few of them, as do casinos, sports betting, and the like.

Disgusting, I do not recommend

Date of experience: August 7, 2022
GB
1 review
1 helpful vote
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I Hate them right now
August 6, 2022

FB management God will purnish all of you for restricting me because I defended myself against discrimination attack against me. They refuse to judge the matter fairly maybe because am BLACK. God of judgement will misjudged you all. IJN Amen.

Date of experience: August 6, 2022
New York
4 reviews
4 helpful votes
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Best Service!
August 1, 2022

MJ Beanz is a neighborhood toy store located in Plainview, NY. I have had so many wonderful experiences visiting their store. They have knowledgeable employees who are eager to help you find the perfect toy or gift. The store consistently restocks product and brings in new items to keep you interested in coming into the store frequently. The prices are fair and they make returns or exchanges super easy by saving your account information in their system.

Date of experience: August 1, 2022
GB
1 review
0 helpful votes
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Facebook needs be simplified
July 30, 2022

Facebook is getting a tired social media network. It gives people a license to be nasty by being judgemental. People make false comments and attack people. There is too much contents to digest. So many advertisers. You are always competing to sell yourself as an organisation. Many people take for granted what goes in the real world due to addiction for long periods. Damaging for mental health. People have to realise Facebook is not the real world. There is no real engagement on the platform. If you want to promote your business, do not depend on facebook and waste money. Look at personal contacts to build your business that can tailor to you.

Date of experience: July 30, 2022
California
1 review
8 helpful votes
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Horrible Platform
July 29, 2022

I got alerted that someone was trying to access my very old Facebook account last night—I haven't used it in years, so I reported it to them and changed my password. After accidentally clicking on the "this wasn't me" option in the Account Recovery Code email I received from Facebook, I was locked out. I started to submit my ID as proof of verification multiple times, and still nothing. As soon as I get my Facebook account back, I'm leaving the platform. Facebook is a horrible place, not taking care of their customers/users.

Date of experience: July 29, 2022
Canada
1 review
6 helpful votes
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Facebook is an ABSOLUTE GARBAGE!
July 28, 2022

Yeah, facebook with it's double standards- can't say a single swear word if they don't like you and will prevent you from posting etc. BUT, when someone posts something toxic, racist and you report them, facebook does exactly F.CK ALL! I hope people will leave this crap app.

Date of experience: July 28, 2022
New Jersey
2 reviews
1 helpful vote
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Remembering my child hood
July 28, 2022

I remember seeing these plate names when i was young. I love my pieces name plate and D with a Crown. Great job

Date of experience: July 28, 2022
Pakistan
3 reviews
1 helpful vote
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How much money does
July 28, 2022

It's not interested kindly send it to me please, let me know what you think we should be able to get it to you tomorrow night and you

Date of experience: July 28, 2022
Ireland
1 review
1 helpful vote
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Terrible customer support
July 28, 2022

Personal account got hacked with child exploitation content posted by hacker, submitted review days ago. Still bloody waiting.

Date of experience: July 28, 2022
Nigeria
1 review
0 helpful votes
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Facebook comments
July 27, 2022

$#*!... I just want to know?!?! WHO decided WHAT comments I want to see?!?! Like $#*! seriously? I WANT TO SEE ALL COMMENTS! NOT Most relevant or anything else?!?! Every time I go into comments even though there is like 100+ what do I see...? Most relevant with 10 comments! I WANT TO SEEEEEE ALL! COMMENTS! $#*! send already like 10 complaints nothing

Date of experience: July 27, 2022
North Carolina
1 review
1 helpful vote
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Zuck banned me for a post not identified on a site not named and there is no way to know why the Bot Agent took this action. Supplied info requested - nothing! Cut off from family, business, news and sites used over ten years. Cannot appeal or respond after sending numerous emails to Metaverse. There are NO LIVE persons to contact. Viet Nam Vet, 73 yrs old, Marine Sgt, family person, police officer, taxpayer - and yet Zuck arrested, tried, convicted and imprisoned me without redress or trial. The Gulag is alive and well at Facebook/Meta. This is what my family has fought "for" since the Revolutionary War?

Date of experience: July 27, 2022

From the business

Business History

  • +1-704-905-9941
  • Menlo Park, CALIFORNIA
  • Founded in 2004
Facebook Reviews - 1,685 Customer Reviews of facebook.com, Rated 2.1/5