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Facebook Reviews Summary

Positive Highlights

  • Some users find Facebook ideal for maintaining trusted relationships with real-name accountability.
  • The platform can be a positive space for introverts seeking meaningful online connections.

Negative Highlights

  • Customer support is often unresponsive, with template replies and unresolved issues.
  • Content moderation is inconsistent, allowing irrelevant clutter and offensive material.
  • Users report difficulty reaching a live person for complaints or refunds.
This summary is generated by AI, based on customer reviews from the past year

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The most helpful reviews behind these summaries

Sep 20, 2025

Here's another company that's impossible to get a live person to complain to; just computer generated responses. Facebook allows some of the most vile, filthy content but if you make a comment they don't like you get your account suspended. It's okay for them though... totally holier then though attitude... hypocrisy defined... I've found that not spending time on Facebook has actually improved my mood... so screw them... closed account.

Jan 7, 2026

After more than two months of back-and-forth and over 60 emails, my issue remains completely unresolved. Throughout this process, I received mostly template, copy-paste replies that did not address the actual problem. Different agents repeated the same instructions again and again, despite the fact that we had already gone through those exact steps — including two live calls where we repeated the same verification process with no result. Meetings were scheduled and then missed. I was repeatedly asked for availability, provided it, and then no one called. Each response claimed the case was being handled "with priority," yet nothing changed. There was no clear ownership, no concrete next steps, and no accountability. As a business, this had a direct financial impact, since my ad account remained unusable for weeks with no explanation or timeline. Instead of solutions, I received automated reassurance and delays. This is not what professional, business-critical customer support should look like. The lack of transparency, ownership, and resolution makes it extremely difficult to trust the platform when real issues arise.

Oct 12, 2025

This just began on Sunday Oct. 12 2025. My feed is now overrun with irrelevant trash and clutter from people and entities to whom I have not subscribed and have never followed. This wastes my connection bandwidth and computer resources, along with my time. If I block one of the sources, another takes its place. I'm not going to post a screenshot because this might imply the person or page is responsible for effectively spamming me; Facebook, and not the person/page, is apparently deciding what to show to whom, including those who have not followed or subscribed.

Feb 1, 2026

I'm not going to lie, Facebook is the best social media website that I've ever used, and I've used a lot. I was trolled, cyberbullied, threatened, insulted, mocked and done all sorts of other negative things by (former and current) social media websites such as Yahoo! Answers, Omegle, Reddit, X (former Twitter), and even Quora. Facebook is excellent for having online relationships with good people in your life that you trust, especially for introverts like me. Just make sure that these folks are like that. And since people there use their real names, instances of trolling are fewer.

Aug 31, 2025

I accidentally added ₹10,000 INR to the wrong Facebook Ads account (Account ID: **************). No ads were run on this account – the full balance remains unused. I intended to add the funds to my business Ads account (Madhrri Ads Account). I've contacted Meta Support but haven't received a resolution yet. Is there any way to get a refund or transfer of the balance to the correct account? Has anyone experienced a similar issue and resolved it? Any insights or help would be appreciated!

Reviews

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2.6
Reviews 1,684

Spain
3 reviews
2 helpful votes
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Milanno de mi corazón 2017
September 28, 2017

Milanno es una aplicacion que es muy útil para encontrar ropa zapatos accesorios para toda ocasión incluso disfraces.

Date of experience: September 28, 2017
Florida
1 review
1 helpful vote
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Alibaba is biggest scans creator in the world.
September 26, 2017

I went Alibaba.com and found trade 247 limited where I bought $1000 juul kits. They shipped it but saying they shipped too many pieces. In order to get them I need to pay advance of extra products. Carriers they used it and provided the tracking number is showing it is on hold. But the carrier they used does not exist in u.s. land. Alibaba.com need to taken out of the world before other get scammed and hart.

Date of experience: September 26, 2017
Indiana
2 reviews
6 helpful votes
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Social Media
September 12, 2017

Great way to reconnect with friends and family! But beware that drama can happen really quickly! Unfortunately some people don't have any thing better to do other than destroy your happiness behind a computer screen.

Date of experience: September 12, 2017
GB
6 reviews
15 helpful votes
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Rubbish
August 29, 2017

Rubbish site that is a total waste of peoples time looking at nonsense and peoples attention seeking.

Date of experience: August 29, 2017
New York
8 reviews
0 helpful votes
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Want to know if they are cheating on you?
August 29, 2017

Hello

Do you suspect that your partner might be cheating on you?
Do you want to know the truth?
Do you need evidence of him/her cheating?

Then contact michaelstealth9@ gmail. Com
He provides ethical hacking services to anyone who is suspicious of a cheating spouse. All the hacks are executed remotely, this means that you can have access to a suspected cheating spouse device without even having Contact with the target device. The only information required to gain access to the target device are: target phone number
Phone model
Email ( optional)
Location zip code.

With this info, he can grant you access to the target phone records, call records, text messages including deleted texts that goes as far as 8 months, access to social profiles attached to the email and phone number.
He also does other database hacking and spyware development.

You can also request for proof before making payment. They also have a money back policy in rare cases of dissatisfaction.

Regards, Rob

Date of experience: August 29, 2017
Montana
1 review
2 helpful votes
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There is a competition of which involves hacker's vs. me. facebook.com was the latest. If you want me to use 100 characters, should I speak about the homeless family's in America, where a child doesn't have an address to register for school?

Date of experience: August 25, 2017
India
1 review
0 helpful votes
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Michael David Palance
August 16, 2017

I must say that their product is awesome. I had an excellent experience and I cherished every bit of it. The client service was second to none and I vouch for these guys for any business!

Date of experience: August 16, 2017
Texas
4 reviews
33 helpful votes
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Facebook can't decide what they want to do or how they want the site to be. In the beginning a member could have more than one membership because someone was smart enough to know that people can have the need for more than one. Especially if they have had several marriages. I had Facebook decide that my 2nd membership could no longer exist but they did not give me the opportunity to save anything that I had on it from over 1 years. I even had an auto payment going to facebook for that membership that I could not stop since I could not get into the website. I had to deal with the credit card company. Then Facebook changed their mind again. About 6 months later they started allowing people to have additional memberships. My old membership had been revived but the damage had already been done. Facebook needs to stop changing things without giving people an option when they have paid out money.

Date of experience: August 10, 2017
Bangladesh
1 review
0 helpful votes
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Chinyere lee fashions
August 1, 2017

Feel like a queen when you wear each outfit. I want to make women FEEL their best by looking their best! My genuine guidance and eye for style helps women obtain a sense of style that best fit them.

Date of experience: August 1, 2017
Rhode Island
1 review
3 helpful votes
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Buyers beware!
July 31, 2017

Express Kitchens in Hartford Connecticut and Newington CT is a company that talks the talk but doesn't walk the walk! They'll promise you a brand new kitchen in 3 weeks, but in all actuality, it's 3 months! It's going on 4 months with an unfinished kitchen! We have drawers that were installed with NO handles nor knobs. Who does that? Buyers BEWARE, stay away from Express Kitchens and go somewhere else for a kitchen!

Date of experience: July 31, 2017
Samuel P.
Illinois
96 reviews
308 helpful votes
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A Prime Example of a Flawed Concept
July 15, 2017

It is safe to assume most of the population in the United States knows what Facebook is. I dont have to explain the website, but there are many business practices that more than 90% of their user base are not aware of. Facebook is a service that doesnt cost anything financially to the consumer, but the consumers are certainly those paying for the service in one way or another. This is a common trend within online services which provide a free service to the end user, but is most prominent within the great walls of Facebook.

When you have a company as large as Facebook you either invest money into trying to normalize practices across the entire platform, or you enable rampant disorganization by encouraging those in charge of specific aspects to think for themselves. As a direct result of this philosophy, customer service falls by the wayside as Facebook misunderstands their customer as the advertiser and not those which use the service that the advertisers are able monetize. This becomes painfully obvious to users which have made reports of offensive or illegal content on the platform only to be refuted by the staff which spent less than 5 seconds checking it out to determine whether or not it violate the community guidelines. One would think a threat of sexual assault would be enough to get Facebook to take action, but as recent events have clarified, unless the one making the threat is painfully obvious of their intent, no action will be taken.

If youre a normal user of Facebook, you should understand that your information is being sold. Your activities on other websites that have a Facebook button are being sold. Third-party information not even relevant to Facebook is being sold by Facebook due to their partnerships with many data brokers. If you decide to delete your account and have your information removed, your information will remain as a shadow profile in which that information can still be accounted for and sold to advertisers.

I've tried so many times to just wish people a happy birthday, but I get banned for literally only that. They seem to hate me being closely connected to their competitor Google.

Date of experience: July 15, 2017
California
11 reviews
21 helpful votes
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Cantina Captiva Island
July 10, 2017

Holy cow is this place great. First, they have like $10,000 dollars stapled on walls and ceiling all around the place. You leave a note on your dollar bill. The food is great, the tacos were awesome including Yucatan Shrimp tacos, Steak Tacos, Mexican Trinity tacos and great beef tacos. Beans and rice were delicious and drinks are generous too. Fantastic place for a fun dinner on Captiva Island.

Date of experience: July 10, 2017
New Mexico
2 reviews
0 helpful votes
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Excellent
July 6, 2017

Thank you for your prompt and excellent customer service! Victor was polite and attended exactly to my needs for my account.

Date of experience: July 6, 2017
Spain
1 review
5 helpful votes
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Absolute CRAP
July 4, 2017

No-one can give a toss about any of their USERS! They are simply just using people for their financial gains, vote with your feet now and CLOSE your page/account!

Date of experience: July 4, 2017
Canada
1 review
1 helpful vote
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Very disappointed
June 15, 2017

I waited three months to finally get my tee shirt I ordered a ladies extra large what I got was a extra small what a rip off

Date of experience: June 15, 2017
Tennessee
7 reviews
7 helpful votes
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Non-Existent Customer Service
June 14, 2017

Facebook's customer service is worse than Comcast, which I would not have thought possible until recently. They disabled my account for listing a soccer jersey for sale on a Facebook page devoted to selling soccer jerseys. I used my own text, my own photo and my own account, but yet their system automatically disabled my account for violating intellectual property standards. They do not respond to requests for support, nor do they respond with any substance to BBB complaints I have lodged. All it would take is a semi-intelligent person to investigate, and they would realize something is wrong with their automated checking process. But since they will not communicate about it, I am left with no way to access the hundreds of photos and videos stored in my account, not to mention the hundreds of friends with which I kept in contact. What a pathetic, awful way to do business. They allow despicable content on their pages, for which people are not banned, but yet when someone follows the rules and their algorithms fail, they treat you worse than the pedophiles, stalkers, criminals, etc. that crawl all over Facebook...

Date of experience: June 14, 2017
Massachusetts
3 reviews
0 helpful votes
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I use Kodak Moments now which is nowhere near as much fun. I tried everything to get my Smilebox to work, but had no luck. I spent hours troubleshooting. I am still paying for my annual.

Date of experience: June 12, 2017
California
1 review
0 helpful votes
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I am really happy and satisfied with the purchase I made on saiyanstuff. First time I did my purchase I ordered the wrong size and they where really understand that they gave me a coupon to use on my next purchase seance i was not able to return my order for there turn policy. That was really awesome of them to give me a discount. Love the stuff that they sell on the website and I am looking forward to purchase more stuff from them. You guys are really awesome thank you so much!
Sencerly Jonathan G.

Date of experience: June 1, 2017
India
1 review
0 helpful votes
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Website is very good for business
May 28, 2017

Learning good business with this website
Through good wed site thanks for that

SiteJabber helps consumers find trustworthy online businesses and avoid scams

Thanks

Date of experience: May 28, 2017
California
3 reviews
3 helpful votes
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5 star app, very good experience
May 23, 2017

Been using Facebook for almost 7 years, then Instagram, Pinterest, tumblr, it's still my favorite site and app to be connected with my fiends and family, very good experience and it worths 5 star.

Date of experience: May 22, 2017

From the business

Business History

  • +1-704-905-9941
  • Menlo Park, CALIFORNIA
  • Founded in 2004