Facebook

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Facebook Reviews Summary

Positive Highlights

  • Some users find Facebook ideal for maintaining trusted relationships with real-name accountability.
  • The platform can be a positive space for introverts seeking meaningful online connections.

Negative Highlights

  • Customer support is often unresponsive, with template replies and unresolved issues.
  • Content moderation is inconsistent, allowing irrelevant clutter and offensive material.
  • Users report difficulty reaching a live person for complaints or refunds.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Sep 20, 2025

Here's another company that's impossible to get a live person to complain to; just computer generated responses. Facebook allows some of the most vile, filthy content but if you make a comment they don't like you get your account suspended. It's okay for them though... totally holier then though attitude... hypocrisy defined... I've found that not spending time on Facebook has actually improved my mood... so screw them... closed account.

Jan 7, 2026

After more than two months of back-and-forth and over 60 emails, my issue remains completely unresolved. Throughout this process, I received mostly template, copy-paste replies that did not address the actual problem. Different agents repeated the same instructions again and again, despite the fact that we had already gone through those exact steps — including two live calls where we repeated the same verification process with no result. Meetings were scheduled and then missed. I was repeatedly asked for availability, provided it, and then no one called. Each response claimed the case was being handled "with priority," yet nothing changed. There was no clear ownership, no concrete next steps, and no accountability. As a business, this had a direct financial impact, since my ad account remained unusable for weeks with no explanation or timeline. Instead of solutions, I received automated reassurance and delays. This is not what professional, business-critical customer support should look like. The lack of transparency, ownership, and resolution makes it extremely difficult to trust the platform when real issues arise.

Oct 12, 2025

This just began on Sunday Oct. 12 2025. My feed is now overrun with irrelevant trash and clutter from people and entities to whom I have not subscribed and have never followed. This wastes my connection bandwidth and computer resources, along with my time. If I block one of the sources, another takes its place. I'm not going to post a screenshot because this might imply the person or page is responsible for effectively spamming me; Facebook, and not the person/page, is apparently deciding what to show to whom, including those who have not followed or subscribed.

Feb 1, 2026

I'm not going to lie, Facebook is the best social media website that I've ever used, and I've used a lot. I was trolled, cyberbullied, threatened, insulted, mocked and done all sorts of other negative things by (former and current) social media websites such as Yahoo! Answers, Omegle, Reddit, X (former Twitter), and even Quora. Facebook is excellent for having online relationships with good people in your life that you trust, especially for introverts like me. Just make sure that these folks are like that. And since people there use their real names, instances of trolling are fewer.

Aug 31, 2025

I accidentally added ₹10,000 INR to the wrong Facebook Ads account (Account ID: **************). No ads were run on this account – the full balance remains unused. I intended to add the funds to my business Ads account (Madhrri Ads Account). I've contacted Meta Support but haven't received a resolution yet. Is there any way to get a refund or transfer of the balance to the correct account? Has anyone experienced a similar issue and resolved it? Any insights or help would be appreciated!

Reviews

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2.1
Reviews 1,685
5 Stars
27%
4 Stars
11%
3 Stars
7%
2 Stars
7%
1 Star
48%

Spain
1 review
1 helpful vote
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Left leaning fraud fact checkers
June 30, 2022

Everything that is fact checked is bia as edly fact checked to fit the left leaning sites agenda. Maybe get some more genuine fact checkers who are real patriots and not socialist. Even ground. Either way they are totally ignoring what our constitution stands for.

Date of experience: June 30, 2022
Germany
1 review
0 helpful votes
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Facebook hand in hand with scammers
June 29, 2022

Sorry but Facebook is becoming the scum of society!
More scammers are shaking hands here. Every day you experience fraud with shopping sites that do not have an imprint. Sweepstakes that aren't. Trading fraudsters steal the fake pages or also from ARD Focus Nordbayern etc. etc. Etc. Olaf Scholz was also here as a fake picture! These scammers really stop at nothing.
However, since Facebook gets money from these advertisements, they are put online without prior verification. So people are ACTIVELY DAMAGED on Facebook! Facebook is the dregs of a social media platform! What a Zuckerberg once built up and was really cool is now worth nothing! Anyone who allows this fraud and allows it is unfortunately in the bottom drawer and should be prosecuted under EU law! Facebook should not only be taken to court, no, something has to change here. In Germany it would not be possible for so many fraudsters to advertise in this form. However, Facebook puts itself on the same level as all these scammers, as it allows these advertisements without further ado!

My opinion, after more than 10 years of Facebook, Facebook has to change something or delete itself! So this platform no longer has to be online.

Date of experience: June 29, 2022
Illinois
1 review
0 helpful votes
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This app is probably the worst out now.
June 28, 2022

Facebook is a TERRIBLE app now! They can't distinguish the difference between a joke and reality and they restrict and/or ban your account for posts or comments while not allowing you to properly dispute the actions! I'm African American and I can tell that there are not many People like me that work in this particular department because there are phrases that we say in our culture that people may take the wrong way because they do not understand the phrase. If there were more BIPOC in whatever the department is that bans and restricts accounts, this would not be an issue. I got restricted for sharing "false information" about the Uvalde shooting which was a COMPILATION OF VIDEOS the PARENTS and NEWS MEDIA posted! I got restricted for sharing a video of a fight but the message was basically that the world would rather see more fighting than killing people because fighting is inevitable but killing is not (which is semi understandable but I don't think my account should've been restricted for it, just have the video removed). The video was maybe 45–to seconds and the men shook hands after and left. I got restricted for posting a video of a grandmother checking her grandsons diaper after leaving the sitters. The grandmother basically said it's necessary to do this because someone could be SA'ing your child and you have to be cautious. All of the videos I shared were not reported and are still able to be viewed, but my account is restricted. I believe the investigation into these thing need to be more thorough because Facebook is really on my last nerve.

Date of experience: June 28, 2022
Philippines
4 reviews
1 helpful vote
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WOW
June 29, 2022

This app is a very helpful app. You can use this to contact your family and friends who are far-away from you. Very inconvenient to use.

Date of experience: June 28, 2022
India
1 review
0 helpful votes
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Double standard Social Media
June 27, 2022

My comments ( idiots, dogs, beggers, etc) are blocked stating it is against their community standards. But comments with obscene words in Tamil are at par with their standards. I deacivated my account and they sent message stating that " now the comments are at par with their standard. But I banned them and closed my facebook account. It is like paid media with double standards. Waste of time which I realised lately.

Date of experience: June 27, 2022
Kenya
2 reviews
0 helpful votes
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Dj Nassib You Are Amazing.
June 26, 2022

Nassib is an amazing Dj, he is very professional and he knows his trade. He took the time to know our preference and delivered on our wedding day. He also took note of the crowd, he kept the day moving and everyone enjoyed themselves. He`s very pleasant, approachable, and responsible. Would highly recommend him for your next event! We will always be loyal customers

Date of experience: June 25, 2022
Virginia
1 review
0 helpful votes
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This sucks
June 24, 2022

Literally all I said was I hate to admit. And they banned me for hate speech I wasn't attacking anyone so whats the point and I have groups I have to manage I don't have time for games now I gotta DM other admins to post announcements yall are getting pathetic. I can't even say" say two small words without losing access for 30 days if you don't want me using the app say" so I can free up storage.

Date of experience: June 24, 2022
GB
2 reviews
0 helpful votes
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The community standards are a joke. My mate got reported and a post taken down, because it showed how someone's budget, income and the rise in cost of living, left him with no expendable income. That violates their community standards. However, a trans woman shouted at me for being a white male, made assumptions about my background and verbally abused me with hate speech, I reported it but it does not go against the comunity standards. Not to mention the animal and child abuse that is prevelent, which does not get taken down. They protect abusers and silence the innocent

Date of experience: June 24, 2022
GB
1 review
4 helpful votes
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Run my idiots
June 23, 2022

I got restrictions on my account just because some scammer from India kept putting a scam up over and over again and I said go away you idiot with this scam, I must off got reported and was told my fb idiots I was bullying never could chance to say why and this idiot who keep putting same scam up. Seriously need to listen to us users more than all off the scammers and people who keep putting rude pictures etc up

Date of experience: June 23, 2022
Virginia
1 review
2 helpful votes
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Leave. Leave as fast as you can.
June 22, 2022

Facebook is modern day slavery. Every algorithm is designed to keep you engaged, by lying to you. They hack your mind, life and soul, to make money off of you. They are not only nation building, they are world building. They start wars. They cause conflict. They are the puppet masters and you are the fools who continue to let them exploit you. Run. Run as fast as you can and go back to your life. Hopefully, they will, as a rogue political party and virtual nation, be invaded and destroyed.

Date of experience: June 22, 2022
Rhode Island
1 review
0 helpful votes
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Choke on a $#*! mark
June 22, 2022

Facebook is ran by a bunch of $#*! $#*!s that should go choke on a $#*!…$#*!in dip$#*!s!

Date of experience: June 22, 2022
Missouri
1 review
7 helpful votes
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Zuckerberg us a nerd.
June 21, 2022

Got banned for posting a joke about ticket prices. Said it would be cheaper to kidnap the artist than pay for his tickets... even put. But $#*!ing needs at FB found that offensive. Yet political $#*! is ok running down their opponents...

Date of experience: June 21, 2022
New Jersey
3 reviews
1 helpful vote
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PHENOMENAL DJ!
June 22, 2022

Are you looking for a great DJ? Antonietta Zappier (Owner of A. Sharp DJ) has something for everyone. The energy her staff brings to your party is SO contagious! She is facing the challenges presented in the male-dominated world of DJing and is truly one of the best DJ's in New York! You want to dance to every song she plays!

Date of experience: June 21, 2022
Ohio
3 reviews
0 helpful votes
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Stay away. This platform is addictive and prevents you from establishing a healthy lifestyle of human experiences, outdoor experiences and just being a human being in general. Not good for the soul.

Date of experience: June 20, 2022
California
2 reviews
3 helpful votes
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Mark Zuckerberg is a pedophile
June 19, 2022

This app is run by Mark Zuckerberg who loves young kids and the younger the better he loves them young and went to the island multiple times to groom girls

Date of experience: June 19, 2022
India
1 review
0 helpful votes
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Kashif siddiqui
June 12, 2022

Sir please my personal account facebook
That my account was very important account please recover my account

Date of experience: June 12, 2022
Indiana
1 review
0 helpful votes
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Facebook jail
June 12, 2022
Updated review

Really hate being censored! Plus I get out in Facebook jail for post from 2 years ago. Then for sharing stuff I find on Facebook I get in trouble for that! What monkey is running the show?

Date of experience: June 12, 2022
Fact checkers
June 5, 2022
Previous review

It seems Facebook has been taken over by socialists, the fact checkers are a joke. There is no Free speach! If you post the truth the sand jockeys get butt hurt and violate you. Thier fag community standards support terrorists and perverts

Date of experience: June 5, 2022
Louisiana
1 review
0 helpful votes
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Censorship on Facebook at it's best
June 10, 2022

Facebook practices Censorship on their social media site, targeting free speech among friends and family. What's the point in censoring conversations between family members. What's the point in censoring free speech period. The decision makers of this media site need to rethink their agenda!

Date of experience: June 10, 2022
California
1 review
0 helpful votes
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I am an 78 year old vetern who tried to keep in touch with the men and women I served with during the Viet Nam Era. I signed up for Messenger and sent invites to my vetern friends. To my astonishment scamers have stolen my and my friends idenities on messenger and have used them to scam money out of my other friends. I reported this scam situation to FB customer service but got ZERO RESPONSE. I turned off messanger and deleted the app, but continued to use FaceBook. This week I received notification that FB would be using Messanger as it's communiction system to customers; Wow, how could they put there intire customer base in the hands of scamers... don't they listen to their own customers? I have removed the FB app from my phone and urge everyone to do the same so your ID is not used to scam your FB friends. Better to text them than expose them to thieves. Does FB get a piece of the action? Why else would the do such a foolish thing to their customers? Greed! Greed! Greed!

Date of experience: June 10, 2022
Florida
1 review
0 helpful votes
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Amazing
June 10, 2022

Amazing quality as well as service and communications between customer and owner of company. Reliable and trustworthy

Date of experience: June 9, 2022

From the business

Business History

  • +1-704-905-9941
  • Menlo Park, CALIFORNIA
  • Founded in 2004