Fabletics

Let me begin by saying Fabletics is very clear with the "terms" of their VIP membership from the very beginning. We all have seen the ads for a screaming deal on our first outfit, and frankly that is how they got me! As an informed consumer I knew that I would need to buy and outfit, or skip each month before the 5th in order to not be charged $49.95. The charge will be applied to your Fabletics account for you to use any time. Just as with any "subscription" membership it is up to us to remember to buy or skip each month. I have had my membership for about 3 months, and I have bought an outfit each month because I was so happy with the price and quality. They have great rewards for referring a friend, and reviewing your purchases on their site. I have earned enough points in three months to get a free outfit! Final thoughts... Know what you are signing up for, utilize the sizing chart to reduce return/exchange hassles, and CHECK your email so you don't get charged without you knowing it. Happy shopping :)

I recently ordered from fabletics. My package arrived open, torn and held together with a rubber band--more than half of the items i ordered were missing. I ordered clothing so that i could have it on a particular date. I contacted the customer service reps who processed a reorder, assuring me that the clothing shipment would expedited. I contacted two different reps to confirm this. I logged into my account to find that the order is being shipped via standard shipping. Not only is this RIDICULOUS because two different people assured me that this would not be the case, but i am beyond livid that i now have to wait for items that i already paid for and previously waited for AGAIN for the full time. Additionally it is in my opinion very poor form that my account was not credited to compensate for the extra wait and the HOUR spent trying to get clothing i already ordered shipped to me. I told the customer service rep this and she replied that fedex was their courier as if they were not at all responsible which is insane as they should guarantee that their items arrive on time and in tact. I also asked that given this horrible experience that they immediately discontinue my VIP membership. They would not do this and referred me to a call center. I will never again order through this company and strongly advise that you save yourself a giant hassle. No clothing is worth this aggravation.

As someone who reads BEFORE I sign up, I knew the first outfit would be 50% off and that I would be signing up for a VIP membership, so I don't have any gripes about that^.^ Lesson to all those one-star reviews: Read carefully before you click, as with many things in life;)

I run/yoga/climb regularly, and was looking cute things I could wear, mostly to yoga and climbing. Although I have drawers full of technical apparel, I was specifically looking for cute and fun things to wear in addition to name-brand, "high-tech" things.

I've been a member for about three months now, and have overall been pleased with the products received. They're cute and fun and are plenty technical for moderate activity. I might not wear the short shorts for 10 mile runs, but none of my other clothes are a fraction as cute, so they are what I was looking for.

In one order I had a pair of shorts start to unravel along the leg seam after a single wash. I called customer service and they set up an exchange immediately without any trouble.

I was excited to try this company out. Received my products last night, quality is absolutely crap. If you are looking for workout gear for any type of moderate training and beyond, LOOK SOMEWHERE ELSE because the fabric they use will probably only be ok for brisk walking and beginning yoga.

Also, called to change color for one of the products the next morning after the order is places, I was told they can NOT do that even though the order has not been processed, the shipment has to come and I have to call and do an exchange after.

Customer service is not that great and there is a restocking fee for returning items. I will give zero star if I could.

When I was ordering my first Fabletics outfit, I was sure that the promo price was to get out the Fabletics name. I didn't see that I was signing up for a subscription. Then I clicked that I didn't want promotional emails from Fabletics, so I wasn't getting any information that I was part of a subscription (HINT for NON-SCAMMY companies- the email section would be a great place to make sure subscribers know that they are subscribing). I didn't love the outfit. The pants were okay, but the top was ill-fitting and unflattering. I was just working on the budget for the last few months (I'm behind), and I realized that I'd been getting charged $50 every month. I called to cancel immediately, and was granted a $100 refund (two months), but he said he couldn't refund me the rest. I used the rest of my credit and will be canceling immediately. This felt like a scam. I didn't feel that it was clear that I would be enrolling in a membership that cost $50 a month.

This is a trick to sign you up for a subscription that they charge you $50 (49.95) a month for. I'd consider myself a pretty savvy and intelligent person and I was unaware or else not given clear warning that I was signing up for subscription. All over my facebook Fabletics was advertising a $25 outfit and I thought "wow! What a great deal!" but lo and behold I was BABOOZLED! That $25 dollar outfit that did not even look good signed me up for a monthly fee. :(

The outfit fit wonderfully! However, They say you get 50% off your first outfit but you unknowingly are being signed up for a VIP membership which charges you $49.95 in one one week from your purchase. So it defeats the purpose of receiving 50% off. They make you call their customer service center to cancel where you speak with a representative who is clearly not in or from America and then that person hassles you for canceling and makes you feel like an idiot. This is a Horrible way of doing business! Kate Hudson should take her name off this label... embarrassing!

Their products are OK at best. If you want any kind of customer service forget it! I called to cancel my membership, and the man wouldn't even let me talk before he finished his spiel. I asked him to cancel my membership and then he ignored me, explaining all the perks of FABLETICS, and why I shouldn't cancel. I asked him to send me confirmation of my canceling and hung up. They still have not canceled my membership after emailing them and calling them!

This website is only a scam IF you let it scam you.
When signing up for the VIP membership underneath the perks of the membership, there is a how it works section.
Bullet 1 tells you when your outfits are available and that they will be $49.95 each month.
Bullet 2 states that you can buy the outfit you want or skip that month. Which you have to do by the 5th.
Bullet 3 states that you will accrue a store credit of $49.95 if you do not skip by the 5th or forget to.

These are are very clearly stated on the website before you purchase your first outfit. If you choose to sign up and get your $25 first outfit - awesome. Just remember to skip the next month, or cancel so that you don't get charged. If you check your email daily (as most people do) you shouldn't have an issue remembering to skip. It is only your fault if you forget to skip (canceling is a different story - as I have not worked with their customer service) since it's stated and you should know what you sign up for before you do it. There is no reason why you should sign up for a company without reading all of the terms, and unfortunately I don't understand those who have said that they don't understand why they are being charged the $49.95. It's stated for you, it's up to you to read it.

I have had no issues with Fabletics, I think it's great to get new pieces of athletic clothing each month or skip if I don't want it. If you are interested in signing up for the VIP membership, just make sure that you read through all of the rules before you toss your credit card their way.

This is the actual conversation that just took place via live chat. I want to rip my hair out! Employee
Your chat number is 1BF-1AFA6B7D-03FD
Jill: Hello, I have emailed numerous times and its really hard to get a reply. I made a return and on the return form I selected a credit to avoid the restocking fee. After I sent the package back I notified the customer service via email and told them what form of refund Id selected and stated I only wanted a refund if I would not be charged a restocking fee but otherwise keep it as Id selected (account credit) on the return form. OK so no one responded but then I noticed I was charged a 5.95 restocking fee. I emailed CS again and instead of fixing the problem the reply was merely a confirmation that I was charged a resocking fee. FOr some crazy reason, 1 item was credited tot eh account andthe other was refunded to my card minus the restocking fee. Actually; y I never saw the item appear on my credit card statement so Ill have to follow up wiht that as well. Anyway that was a lazy response since obviously I was looking for assistance as welll as a solution to the problem but here I am again spending more time trying to resolve this. I would like the 5.95 credited to my account since I did not even choose refund on the form. I am hoping today is the end of this
You are now chatting with Connie.
Connie: Hello and thank you for contacting FabLetics, my name is Connie.
Connie: I have verified your information in our system Ms. Danilewicz, and thank you for being our valued VIP member. Again this is Connie.
Connie: I understand that you would like assistance with your return. Is that correct Ms. Danilewicz?
Jill: hello
Jill: yes
Connie: Upon checking it you process the return for store credit and the other one is for refund.
Connie: Please be informed that there will be a restocking fee for $5.95 if you will return it for a refund on your card.
Jill: NO I wanted ONLY store credit. WHy would I ask for credit for one thing and a refund for another? That is senseless.
Jill: It looks like you did not read my email, I am upset because I DID NOT WANT A REFUND! IT WAS APPLIED ANYWAY MINUS THE FEE. I WANT THE FEE RETURNED TO MY ACCOUNT SINCE IT WAS YOUR MISTAKE.
Connie: I am sorry but it was already processed.
Jill: Yes, I know this. It was processed incorrectly and because of this I am asking you to credit the restocking fee to my account.
Connie: I am sorry but we can no longer refund it.
Connie: And there will always be a restocking fee if you return it for a refund.
Jill: OK so Fabletics makes a mistake and that refuse to fix it? I DID NOT RETURN FOR REFUND. HAVE YOU READ ANYTHING IVE BEEN SAYING?
Jill: I CHOSE STORE CREDIT
Connie: I am sorry but you are the one who processed it.
Jill: OKAY NEVERMIND.

I am a very savvy internet shopper & I absolutely did NOT see where I was agreeing to a monthly fee unless I "decline" every month. Didn't love the first outfit, felt kinda cheesy, so I forgot about the company. Every month a "get charged or decline" email has apparently been going to my spam filter, so I have been charged an additional $50 for 3 MONTHS with absolutely no clue this was happening! (husband reviews cc statement, finally asked). I called after hours, no way to leave a voice mail!
THIS IS LIKE THE OLD "MUSIC CLUB" where they would send/charge you for the monthly item unless you declined it in time - STAY AWAY FROM IT - QUALITY MEDIOCRE, NOT WORTH THIS MONTHLY CHARGE CRAP - better to just buy workout outfits at even WalMart, Target or Costco as you wish!