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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
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The shoes arrived right on time & are very nice affordable play shoes. They were made of good material to where I knew they wouldn't tear or rip anywhere easily.
I ordered boots and got two right shoes my first time ordering. Very disappointed and would never order again. Definitely didn't feel like customer service was any help either
Hello Jennifer,
Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about the incorrect items you received from us. Our Member Services Team will reach out to you right away.
Best,
Allison
Amazing 😍, delivery was right on time, my Daughter loves her shoes. Her style is Beautiful thanks to FabKids.
Hello Shaunice,
We are glad that you're satisfied with your purchase. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
Was not please with minimum choices of cheap items offered for your credit points of $49.99 for each point. I can't just choose what I want for that same value so I canceled my membership.
Hello Charol,
Thank you for leaving feedback on your experience with the usage of the VIP credit and your membership. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
For the first order, the price is decent. However, the shoes don't last long. My daughter has had her shoes for about a month and they are already ready to go in the trash. I know kids can be hard on shoes, but they should last longer.
Hello Christi,
Thank you for taking the time to leave a review about the quality of the products you ordered. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
My daughter has been using shoes for 3 weeks. After the second week, there was already a gap at the beginning. And already broken, the glitter is broken. Did $40 shoes last that long?! Only 2 weeks!
Very poor quality! I don't think I'll be ordering any more.
Hello Andrea,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with product quality. Our Member Services Team will contact you right away.
Best,
Allison
When I got my product, all three pairs of shoes didn't last more than 24 hours each due to poor product quality. They literally fell apart. It was the worst experience ever.
Hello Amy,
Thank you for sharing your experience with the quality of the items you got from us. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Overpriced for the quality and you don't get the good deals if you use your one monthly credit it's a better deal to just use cash. You spend more if you use the monthly membership on the same items
Hello Briawna,
Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about the prices we offer and the VIP credit usage. Our Member Services Team will reach out to you right away.
Best,
Allison
Yall charged me 49.00 for some fee and I didn't know I would be charged for, then wouldn't refund the 49.00. I can't afford this I live on Social security.
Hello Diane,
Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about the charge. Our Member Services Team will reach out to you right away.
Best,
Allison
During the holidays mad rush I had no worries when ordering from fabkids 5 days before Xmas fabkids came through as always on time right price Great product
Hello John,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
I wish it came with directions. My daughter threw out the box so I was out of luck on how to use the item. I threw it away. It was a waste of money because you sent no directions with the product.
Hello Alison,
We appreciate you for taking the time to write a review about the item you received. We'll be happy to assist you with your concern. Our Member Services Team will contact you right away.
Best,
Allison
This was my first time ordering from FABKIDS and I am impressed with the quality. My granddaughter is 4.5yrs old and she loves shoes. There were so many cute options to choose from, I ordered several pair. I gave her a new pair one at a time about a week apart…and she was so excited every single time. Very happy with our purchases.
Hello Kim,
We are glad that you are satisfied with the quality products you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
I was offered a discount on a pair of shoes, well i bought them and 2 weeks later my card was hit by a scammer at your facility, im assuming because they made a purchase to Fab kids for over $50 dollars on my card. So needless to say, i wont be buying from this company ever again and it was reported... You possibly have a scammer working on peoples card as they use it because that was crazy. Sad because you have good brand products at good prices but i cant take the risk again. I appreciate it tho
Hello Tamara,
Thank you for leaving feedback on your experience with a charge. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
My order took forever to ship and when I reached out they said it was because they are taking their time making sure order is right. There's also no where in the page to view order status. You have to go back to the email and click the link. After awaiting I got boots that were from the same foot. I reached out and they advised to return them. The whole thing was a waste of time. I kept the shoes and accepted my loss. Nobody has time for this as it was whoever shipped the items fault
Hello Stephany,
Thank you for taking the time to leave a review about the shipping timeframe and the incorrect items you got from us. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
I have items I need to return and also asked how to fix the monthly charge as I was not aware it was happening and wanted to place an order and never received a response so I was charged the monthly rate...Clothes run much smaller but are pretty cute.
Hello Brandy,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the product sizing and the monthly charge. Our Member Services Team will contact you right away.
Best,
Allison
I have frequently purchased multiple outfit for my daughter from Fabkids. They are my favorite clothing line and she LOVES everything we have bought!
Hello Anita,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
I came across the site and decided to take a look at some things. I was mainly shopping for my two year old daughter when I saw you could purchase shoes for $5. I was like oh ok wow this is cool. When I decided to purchase the shoes it told me I had to sign up for this promotion going on in order to get what I wanted for that price. Ok, cool. What I didn't and don't like you have to cancel every month or they will charge your account $80 for a membership that you honestly really didn't want or want to sign up for. I like the site at first after all that and slot if it is expensive! No thank you.
Hello Dellesha.
Thank you for sharing your experience with our monthly member credit and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Hola Danna,
Gracias por las lindas palabras que dijo sobre nuestros productos. Tenga la seguridad de que continuaremos brindando estilos nuevos y únicos para miembros como usted. ¡Esperamos que siempre tengas una gran experiencia con nosotros!
Mejor,
Lia
I ordered a crop sweatshirt, leggings and a sweater dress and they were all so tight in the arms and I couldn't even pull them over her head the head hole was so small!
Hello Skye,
We value the comments you made about the sizes of our products. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I love the products on FabKids; however, the processing times for orders are too inconvenient. In this case, I paid for two-day shipping for an item that was in stock and received my order 7 days after purchase.
Hello Erin,
We regretfully note that we received your feedback regarding our shipping time frame. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jazz,
Wonderful feedback! We strive to provide quality products and quick delivery services. We are glad that you are satisfied with your experience. Thank you for your kind words, and we look forward to your next purchase!
Best,
Allison