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FabKids

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.


fabkids.com
Founded in 2011
San Francisco, CA
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FabKids Reviews Summary

The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.

This summary is generated by AI, based on text from customer reviews

service
174
value
169
shipping
184
returns
107
quality
166

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Boots
November 18, 2024

They fit perfectly on her feet I love them she wouldn't take them off she was so happy when she tried them on she was showing them off to her sisters and brothers I'm happy that she is happy

Date of experience: November 8, 2024
Pennsylvania
1 review
0 helpful votes
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Change delivery service
November 18, 2024

Purchasing was great and I enjoyed the deal. The shipping was a nightmare. It took forever and the package was damaged.

+5
Date of experience: November 8, 2024
Minnesota
1 review
0 helpful votes
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Everything runs small
November 18, 2024

All the shoes and boots were small but I brought everything a size big also so just really disappointed

Date of experience: November 8, 2024
New Jersey
1 review
0 helpful votes
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Unhappy customer
November 18, 2024

Very dissatisfied with my recent experience. My package was sent out with one item, then my other three items were delayed.

Date of experience: November 8, 2024
Michigan
1 review
0 helpful votes
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Nice quality
November 18, 2024

It process was very easy and my granddaughter loved her shoes.

Date of experience: November 8, 2024
Colorado
1 review
0 helpful votes
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Shoes and outfits!
November 18, 2024

Everything that I had ordered it came in a timely manner and fit.

Date of experience: November 8, 2024
Nebraska
1 review
0 helpful votes
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Poor customer experience
November 18, 2024

I just want to cancel the subscription and it is not happening.

Date of experience: November 8, 2024
California
1 review
0 helpful votes
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Sizing can bary
November 18, 2024

I noticed some of the shoes can say the same size but very obvious in a size difference. Not sure how to tell which set of shoe is the accurate one.

Date of experience: November 8, 2024
Louisiana
1 review
0 helpful votes
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Great shipping
November 18, 2024

My packages got delayed but they were very professional and let me know each step of the way about my package

Date of experience: November 8, 2024
Michigan
1 review
0 helpful votes
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Shoes
November 18, 2024

Had to wait awhile but it turned out ok really love the shoes they look very nice.

Date of experience: November 8, 2024
Maryland
1 review
0 helpful votes
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Dissatisfied
November 18, 2024

I was charged for something I've never bought. Very dissatisfied

Date of experience: November 8, 2024
Missouri
1 review
0 helpful votes
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Partial Delivery
November 18, 2024

I ordered 3 pairs of pants, a hoodie and a pair of boots but the boots did not arrive. Customer support has not responded to my call.

Date of experience: November 8, 2024
Alabama
1 review
0 helpful votes
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True to size my oldest daughter is a size 1 but couldn't get her feet in the shoe so next time I'll go up a size

Date of experience: November 8, 2024
Illinois
2 reviews
0 helpful votes
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Pants
November 18, 2024

Very nice blue jean and sweat pant. Great quality and good price

Date of experience: November 8, 2024
New Mexico
1 review
0 helpful votes
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Christmas
November 18, 2024

I got some new clothes for my little - having the VIP points made it basically free to update my little's wardrobe

Date of experience: November 8, 2024
California
1 review
0 helpful votes
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Fits
November 18, 2024

The boots and slippers fit very well my kids really love them

Date of experience: November 8, 2024
Alabama
1 review
0 helpful votes
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Very disappointed
November 18, 2024

They kept changing my delivery date only got one order haven't got the other order yet. And when they finally deliver my package. I have 2 sides to my front porch one side have a roof and the other side doesn't. It was raining when they deliver my package so they put my package on the side without the roof in the rain my package was soak and wet. Very dissatisfied.😕

Date of experience: November 8, 2024
Illinois
1 review
0 helpful votes
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Everything good, shipping on time. Size perfect. Boots of good quality.

Date of experience: November 8, 2024
Mississippi
1 review
0 helpful votes
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I loved them!
November 14, 2024

The shoes were so comfy and soft! And the price was great!

Date of experience: November 3, 2024
Florida
1 review
0 helpful votes
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On-line
November 13, 2024

Smooth experiences always, great deals and easy checkout. Always a very timely delivery!

Date of experience: November 3, 2024