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Express Scripts Reviews Summary
Express Scripts has a rating of 1.3 stars from 311 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Express Scripts most frequently mention customer service, local pharmacy and mail order. Express Scripts ranks 54th among Medical Supplies sites.
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4 shipping errors in the last year... BEG your employer or insurer to drop Express Scripts or allow you the option to use a real pharmacy,
I have never had so many problems getting prescriptions filled. The auto-fill rx never get refilled without multiple calls and a month or longer late. A prescription that requires prior authorization turns into a full time job just to get it filled. The "customer service" line amounts to an agent reading from a script. They keep reciting the same line from the script. I wish I had something positive to say but I don't. If you have a choice in rx plans choose anything but express scripts. Also take a look at BBB reviews and any other you can find. I couldn't find any site that had a remotely positive overall rating - other than this site.
Fast service, especially when renewing online. Always accurate.
Information on orders is often in error or not posted, orders are filled on time, customer service is very poor, contact and complaint resolution is very poor. DO NOT USE is you have a choice.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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