Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Reserved 3 rooms for next year on expedia, I saw a better price on another company. I attempted to canel all 3 room, but it only allowed me to cancel 1. I called the 1-800-expedia number it advices you to call to verify/cancel room reservations. Call center must be based in India, that's what the accent sound like. He started reading fast, I can't under stand $#*!. I stop and tell him to slow, he did not. See me to a english precorded message informing me that I was signed up for IDpro. I refused, rep said that it has nothing to do with & I want be billed at this time. I refused the trial, but he stilled processed. After all of this they give me a no good phone *******197 and a confirmation number to cancel expedia hotel reservations, The number is no good. After several call I reached a rep. That gave me expedia C/S# *******481. This young lady verified that one room was cancelled and she cancelled the other two at my request. Expedia if you care about your customers you need to STOP outsourcing this call center is doing you a disservice!