ExecuLinkReviews 38

Although I cannot rate below 1 star I would if this could be done. Execulink recently installed cable in my neighborhood, doing a lot of digging up yards. Their method of repairing the digging was less than satisfactory, my neighborhood is now full of yards with patchy dead grass from their work, further, they damaged my driveway while digging cracking a patio stone which borders my driveway. Although these stones are hard to replace absolutely no effort was made by them to even attempt it. I emailed them at least 6 times always with a response and a promise that this issue would be repaired, that's 2 months ago and not even an inspection of the damage at their end. My point, why would anyone want to deal with a company that is so irresponsible and simply does not care about their work.

I've been a subscriber for over 4 years and never had a problem that wasn't corrected pretty quickly. We didn't keep the tv subscription because we don't really watch tv but the internet and phone service have been just fine. Customer service was always polite and helpful. Tech support was also very good. I'm surprised by the negative reviews which is what prompted me to write this review.

We signed on Dec 5 2020, but because of the earlier start to winter, they were unable to bury our cable.
The locate flags remained in our lawn all winter long.
We waited until March 2021 to contact them about a date for burial and have been contacting them repeatedly with no commitment.
Our lawn requires cutting weekly and it is a major inconvenience moving the cable around each time and the danger exists of possible damage due to exposure and loss of service.
Furthermore we have some major landscaping changes we were planning to do this summer and are on hold until they complete the job.
We have been advised by various customer agents that Execulink, hires an outside contractor to complete this task and therefore the matter is out of their hands
Our latest promise completion date is the END OF JUNE with no solid commitment date.
This can't be good for cable!
We feel the company should give priority to existing customers ahead signing up new accounts.
Execulink is certainly not living up to their commitment to excellent customer service as they advertise!
We are growing more frustrated and disappointed with each passing day.

Mark & Cindy

We changed to Execulink because our previous provider just became ridiculously expensive and demanded we enter into a new contract
Execulink is month by month service and while it is more realistically price it turned out to not be value for money as we were continually troubled with buffering on our TV to the point that content was unwatchable. Lots of calls to Execulink resulted in Rogers being sent to check the cable which they said was within specs so the problem was with our provider. Execulink replaced our modem with another used item and the service marginally improved but subsequently started to slow down again
We ended up stringing a cable from the router up the stairs and under mats in the lounge direct to the TV - success finally- but only for some months
We are back to getting the buffering on the TV again and our internet is becoming very unreliable again. Continuously having to reboot the system!
Fed up with contacting Execulink to be greeted with the AWESOME EXECULINK service statement
Won't be with them for much longer

Stay far away from Execulink, their service is garbage, you will get better reception using a coat hanger, the CEO is a crook and should be fired, in fact they should be shut down due to their fraudulent joke of what they call internet service, they lie, cheat and steal, quote you one price then they increase the price on your first statement. They have zero service, their people are incompetent and any one who is an employee is either an uneducated fool or just plain stupid, and you can't fix stupid...

Told them when I ordered the service I don't need a router. Told them several times. They shipped a router and charged me rent. They wanted me to pay the return shipping. They were difficult about rebating the rental fees.
The service worked. Speed dropped somewhere around the fourth month. I didn't care too much since it was still reasonable. Now they want more money. Didn't send me the bill where it shows the increase that way you just wind up owing more. Just like all the dirty companies Canada has to put up with. They could have had my patronage forever. CEO and owner/manager of this company are go nowhere mindless losers with no imagination. Two stars for reasonable service. -3 stars for being the scrub every other company is.

They promised a 50 Mbps download and 15 Mbps upload speeds. I HATE THIS SO MUCH!. They also always say restart your router" not like we called 8 times doing the same thing. It boosts it for 5 minutes then goes all the way down to the same download and upload speeds as before.

I recently bought 50 Mb download / 10 Mb upload service from Execulink. At the time of purchase i inquired if that is a guarantee speed up / down and they responded yes it is guaranteed. Unfortunately they did not tell the truth. My download speed has never exceeded 25 mps and upload 7 to 8 tops. Now they tell me that if direct connected it does give as stated but as we all know most of us no longer direct connect but have WiFi connections on most items we own. Why state a speed to begin with if not guaranteed or at lest 80% or better rather the the less then 50 % actually received on wifi. They also said that distance from the router makes a big difference. My laptop and Tv are within 4ft. They are actually trying to push their router as they will not assist troubleshooting if you do not have their router and will change you for that service.

Came over to Execulink a month ago. Internet is very unstable Disconnect and reconnects continuously. Also was charged a 65.00 admin fee for coming to them That their sites says they wave if coming from another provider. They do not waive the fee even when they tell they will. I spoke with Michael who was very friendly. However I was disconnected and spoke to another associate who was very rude. I would not recommend them to anyone.