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Etude HouseReviews 32

4.7

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Etude House Reviews Summary

Etude House enjoys a strong reputation for its high-quality beauty products, particularly in skincare and makeup, which are praised for their effectiveness and appealing packaging. Customers appreciate the brand's commitment to customer satisfaction and responsive service, often highlighting quick support even when issues arise. However, some concerns include difficulties in sourcing products, particularly in regions like the US, and occasional dissatisfaction with specific items. Overall, the sentiment reflects a loyal customer base that values the brand's innovative offerings while also seeking improved accessibility and product variety.

This summary is generated by AI, based on text from customer reviews

service
11
value
11
shipping
11
returns
10
quality
11

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New York
29 reviews
12 helpful votes
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Etude House has some of the most gentle and best skincare I know. Their Soonjung skincare line is especially great, one of the most neutral and minimal I know. I love their hydro barrier cream and emulsion, but I'd say skip the foam cleanser, as it could be drying for sensitive skin types.
Etude House also has a lot of makeup of which only some has impressed me. Their eye makeup remover is the only one gentle enough for my sensitive eyes. Their Dr. Mascara Fixer also works wonders, and I highly recommend it to anyone with straight lashes that don't stay curled no matter what (this will change your life). However, the rest of it could be skipped for better alternatives like Peripera or 3CE. The other only problematic thing is that it can hard to find Etude House products and get them shipped to/within the US. You'll have to search hard on Amazon or Sokoglam to find some items.

Date of experience: November 30, 2020
GB
3 reviews
4 helpful votes
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Love it
April 16, 2020

I fell in love with korean beauty brands. I tried Etude House recently. My favorite is emulsion. It cares gently about the skin.

Date of experience: April 15, 2020
New Jersey
5 reviews
3 helpful votes
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Best
March 6, 2020

The best of the best when it comes to Korean Skin Care products. I love their moisturizers and serums

Date of experience: March 4, 2020
BN
1 review
3 helpful votes
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This site is a scam website I feel, as I had placed 7 order altogether because of processing to order cancel loop. Let me tell you.
This is My experiences with Etude House. It's my first time ordering from them.

I placed an order for the Etude Hershey Limited full set on 3 February, payment was thru, it's was processing status but after several day until I found out 12th February, the order was cancelled without any notification or email from Etude.

I wrote an email to them, they said its because my payments failed, so I have to provide the credit card transactions record to prove. That got my order on processing status again but then after several day order was canceled again, and without email, I check inbox and junk mail, none at all so I wrote to them which they replied that the full set limited was out of stocks. So they had to cancel order and refunded me and then I had to reorder items with ready stocks but then same thing happen. It's in a loop, That why I had so many cancel and closed order.

The things is if items was out of stocks you still can placed order, and it will results in such. They should put how much stock they have and customers can't placed an order once items when out of stock. Now I have to took over a month to see whether they really refunded me. I feel like being scam.

My latest order however had a complete1 order status but after few days it became processing then processing1 again, and yes I believe they will cancel my order without notices again, and I'm sure they will say cause it out of stock.
But I'm sure that I'll never get my order and second I'm still waiting for the refund on cancel order.

This was my first worst online shopping experience!

Date of experience: March 4, 2020
Canada
2 reviews
3 helpful votes
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Favorite
May 15, 2019

Best makeup I've tried and that works for me so far. The makeup Rosy Pure almost matches my skin colour (I wish they had paler) and is on the cheaper side. I love K-Beauty looks that they model.

Date of experience: May 13, 2019
Gabby P.
California
23 reviews
56 helpful votes
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Great site
February 15, 2019

Etudehouse.com sells Korean beauty products under the Etude House brand. The site is easy to navigate and has a good variety of items. The forms of payment accepted by the site are PayPal and credit cards. When making purchases you can create an account or checkout as a guest (at the time this review was written). Items are well packaged and come in a delivery box with the brand logo. This is the Etude House site so you get items directly from the source.

Date of experience: February 12, 2019
Georgia
1 review
2 helpful votes
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Love this brand!
September 2, 2018

Etude House is one of my favorite Korean makeup brands simply because of it's subtle nature and ability to give you a "no-makeup" makeup glow. Its products are beautifully packaged and are easy to apply. I can easily depend on this brand for my everyday casual and effortless, on-the-go looks!

Date of experience: September 1, 2018
Clara R.
Oregon
514 reviews
613 helpful votes
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Contour ing duo set
August 27, 2018

The mini set i got off of amazon one time was actually nice. Blended well with a foundation brush..the ligjtest shaded of concealer is more of a pink tint so be aware if anyone is buying this product

Date of experience: August 26, 2018
New York
38 reviews
68 helpful votes
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K-beauty for the win
August 25, 2018

Etude House is among the best of the best when it comes to Korean Skin Care products. I love their moisturizers and serums. They are great for all skin types.

Date of experience: August 24, 2018
Oklahoma
18 reviews
8 helpful votes
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Toner
August 22, 2018

This is a collagen toner that is amazing and it smells so good. It is almost like putting a lotion on instead of a toner and it leaves your skin feeling smooth, but you still need a moisturizer.

Date of experience: August 22, 2018
Georgia
94 reviews
135 helpful votes
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Amazing!
August 21, 2018

I love this brand, they have skincare, makeup, hair products, etc. The Pink toner, emulsion, serum, and lotion sets are the best. They make your skin so soft and moisturized, especially since I have extremely dry skin. Not sold in US, unfortunately, but they have a website you can buy from.

Date of experience: August 20, 2018
Mexico
5 reviews
29 helpful votes
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Amazing Store
June 16, 2015

A 4.5 stars actually.
This is a korean makeup and personal care store. It ships worldwide and has really good prices and a variety of products to chose. All work good but they don't do miracles. You are paying for what you're getting. The images and the products match perfectly and it's cheaper to buy from the site than from Amazon or Ebay. The customer service is amazing. They answer really quickly and help you out even when you have complaints, something a lot of online stores don't do (Rosewholesale for example.) The time of arrival is mostly accurate. Would really recommend it.

Date of experience: June 15, 2015