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Etsy

1.6

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Etsy Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unresolved order issues. Many customers report extensive delays in shipping and inadequate communication regarding their purchases, leading to frustration and a sense of helplessness. Additionally, there are widespread concerns about the platform's reliance on automated systems, which fail to provide effective support for both buyers and sellers. Despite some positive experiences with individual sellers, the overarching sentiment highlights a pressing need for improved transparency and accountability from the company to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
383
value
352
shipping
315
returns
264
quality
318

We monitor reviews for authenticity

Texas
8 reviews
7 helpful votes
Follow Tracey M.
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Very disappointing... NEVER purchase a website built by redklovers(http://www.redklovers.com/)... I wasn't informed about not being able to transfer to another site and I'm stuck with wix... Which I HATE! Spent $650.00 and didn't receive all that was promised with the purchase and It took over 2 months to complete... And esty doesn't care as long as they make their money...

Date of experience: July 8, 2014
North Carolina
12 reviews
55 helpful votes
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If you were renting an apartment, and were set to move in the first of the month, but were able to start moving in the last day of the previous month, would the landlord charge you the full previous month's rent? Well, they do this at Etsy. No pro rating here. If you open your shop in the last 2 hours of the last day of the month, you then pay the full month's fee. I also think the search is still bad - takes too much time to look through everything when searching for a particular item. Wish I could find a good alternative to the site.

Date of experience: July 3, 2014
Ohio
1 review
3 helpful votes
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NEVER BUY ANYTHING FROM THIS SELLER: Felicia Bowman! Please contact me for to see the picturess of what she sent me. I have all the emails back and forth as well as pictures of the results! HORRIBLE. I ordered this for my 8 year old daughter that wears a size 6 in girls (and she knew that) and I received something that I cannot even fit on a baby doll! And I paid and extra $22 to have this dress shipped by an overnight carrier, I have proof and pics that it was sent USPS! She is refusing to refund my money and says this will fit my daughter. IT WILL NOT FIT A BABY DOLL; more like Barbie doll. Please contact me for proof: *******@gmail.com. DO NOT BUY FROM Felicia Bowman: SJFlowerClipsandTutu!

Date of experience: July 2, 2014
Canada
2 reviews
4 helpful votes
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Etsy is wonderful
June 24, 2014

I've been a seller on Etsy for a number of years, and I also really appreciate being able to shop on Etsy and find and support amazing makers!
The space is co-created and consumer driven, but sadly anyone can open a shop, therefore please do your due diligence and look over each individual shop to get a feel for whether or not it is a true artist and not a manufactured sham. If it's a manufactured sham, please report it to help maintain the integrity of the site. If you have an issue with your order, try resolving it with the seller, and if that doesn't work, there's great customer service to help you navigate the issue.
Here are some tips before purchasing:
-Read over some reviews in each shop!
-Check their Social Media, Do you see photos of them actually making what they sell?
-Read their "About" section. If there's no About section, then that might be a red-flag. (Makers and artists generally enjoy sharing some part of their process)
Xo

Date of experience: June 24, 2014
Virginia
1 review
1 helpful vote
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I got ripped off and etsy and the seller can do nothing about it!
Run Run Run Away from this site- there is no buyer protection or ability to leave feedback for the evil sellers if you purchase without an account set up

Date of experience: June 23, 2014
New York
2 reviews
6 helpful votes
Follow Chelsea B.
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I am currently a seller on Etsy who works hard to come up with new designs and sell high quality hand made products. Lately the website is a joke. Many sellers are not honest and use retail products that they sell as handmade and up the price on. One way you can spot this is through the pictures. Try google image searching items before you buy them. If they take you to a retail site then that is where the seller gets the products they send to you. Do not fall into the "Handmade trap," be aware of what you are buying and dont just trust store reviews. ETSY REMOVES BAD REVIEWS to maintain stores images and their own image..

Date of experience: June 22, 2014
Canada
1 review
2 helpful votes
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If I could give Etsy negative reviews, I would.

Don't trust online reviews from Etsy. Not only will you encounter problems with surprise customs fees that are not mentioned anywhere in conversations between you and the seller, you will likely never receive your item, and the seller will hold your money hostage until you give them a false positive review.

No point going to Etsy management to mediate the situation; they condone false reviews, stating that "you can change your review at a later time."

You will never see your money again, Etsy will not lift a finger to help, and you will only be left with feelings of rage and frustration.

This didn't just happen to me; it happened to a friend as well. Just a heads up.

Date of experience: June 20, 2014
GB
5 reviews
28 helpful votes
Follow Elloise G.
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If a seller wants to scam you there is nothing stopping them, I lost £400 to Etsy scammers. I think this is a very hit and miss website (mostly miss in my experience), it all depends which sellers you are dealing with, some were very kind to me while others simply had their shops set up to scam people.

I did buy a variety of things. I bought some nice things but most were overpriced and not what they were worth. A lot of items from a variety of sellers were were misleading, claiming to be what they were not. One tine I bought what I was told were real freshwater pearls but were really just plastic.

Another time I again ordered a rather expensive necklace, I received it in an envelope with no protective packaging, the beads were chipped the pendant smashed, I could not have worn this it was totally restored, I promptly messaged the selling the sellers response was that I must have worn it to go to bed in or maybe I accidentally fell asleep wearing it, she was very angry and rude to me, she was not willing to apologise even when I sent her photos of what I received.

Many things I ordered and was charged for never arrived and I was never refunded.

On these occasions and many more, I was not refunded and Etsy did absolutely nothing to help, I tried so much to get in touch with them but never any reply. I was scammed out of about £400, I will never use again.

Date of experience: June 18, 2014
Massachusetts
1 review
4 helpful votes
Follow D C.
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I gave a 3 rating because I am not sure based on the reviews. I was looking for places that might be enjoyable to sell my handmade crafts or art, whatever they may be. After spending a year earning to buy my supplies and several months of learning more about my craft, getting supplies and spending several months creating, I must say I am beginning to think "why bother". After reading reviews on Artfire and Etsy and doing all that research as well, it seems to be a waste of my time. There are nothing but bickering reviews and disgruntled buyers and sellers, that may actually be the competition just slamming each other. At any rate, it is nothing but headache. It isn't very inspiring and seems like it is more trouble than it is worth as well as cutthroat people with which I may not want to associate or deal with. Discouraged before I even got started is my review.

Date of experience: June 16, 2014
Michigan
2 reviews
5 helpful votes
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Horrible
June 14, 2014

Horrible. Etsy has combined my two addresses for some unknown reason. So things I purchase always get returned. I then have to pay extra shipping to get the item. I have tried and tried to fix the problem. Even deleting the bogus address, to no avail.
There is no phone number where you can speak to a person so the problem can never be resolved. Going back to ebay.

Date of experience: June 13, 2014
Michigan
1 review
2 helpful votes
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My sister got 2 dresses size 8 for my daughter and niece. They couldn't get the dresses past their chest. They were 2 sizes too small so shesent them right back and was told that the dresses were in horrible condition and it's her fault she ordered the wrong dresses even though shehave 2 small 8 year old girls. She took pictures of the dresses balled up and wrinkled up and they were no where near like that when she sent them back. Windmills and Bubbles horrible

Date of experience: June 11, 2014
Hawaii
2 reviews
18 helpful votes
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I left Etsy because of their horrible treatment of sellers and it has continued to get worse since then. I refuse to shop there. They are allowing (not just ignoring, but outright allowing since the beginning of the year) factory made items to be listed as handmade, which is nothing short of a scam. There's other sites where I KNOW what I am buying is truly handmade and I stick to those.

Date of experience: June 11, 2014
Canada
1 review
2 helpful votes
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I ordered an iPhone 5S phone case from one seller. Who ended up sending me an iPhone 4S phone case. The phone case was also very different from the picture shown. Not impressed with this seller/site.

Overall, considering this was a gift for someone, I am very disappointed.

Date of experience: June 10, 2014
New York
5 reviews
15 helpful votes
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This is a bit of a nitpicky review, but I have to say it. Etsy is a great place to find some awesome crafts, but they don't do anything for quality control. Its a buyer beware situation...

Date of experience: June 5, 2014
Massachusetts
1 review
3 helpful votes
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Etsy does not answer phone calls. They keep taking out money and charging me fees for a shop I closed several months ago. Dont give them any bank account number or debit card information. Dont' sell items here since they do charge miscellaneous fees for a closed account. Nothing was sold, nothing was bought and they keep dipping into my account. Beware. Seriously. You cant get help because they don't answer their phone number or email back.

Date of experience: June 5, 2014
Canada
2 reviews
1 helpful vote
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Love them!
May 30, 2014

Love them! There's such a variety. Professional and fast delivery

Date of experience: May 29, 2014
South Carolina
1 review
1 helpful vote
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I have been selling on Etsy for over a year now and have found it to be a great market place for selling handcrafted Items. As a seller Etsy is what you make of it, if you offer good customer service with a quality in demand product you will be successful.
As a buyer you must be smart about who you purchase from just like you do with any other market place. Check reviews, read policies and contact the seller with questions before your purchase and you'll probably have a good experience as well as a unique product not to be found anywhere else.

Date of experience: May 29, 2014
Alabama
1 review
3 helpful votes
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I purchased stained glass from karenmiles who struck me at first as very helpful... until the product did not arrive. After calling, emailing, trying to get any indication at all, it is six months and I figure it must all be some sort of con. I would NEVER use this site again. As one reviewer put it, you are on your own if your seller simply disappears as happened to me. I should have never trusted her since she just kept the money and because she kept delaying and delaying (perhaps on purpose) it was long past the period where one can even post a review. Stay away from karenmiles and the etsy or buy at your own risk. It is really disappointing that people pretend to be professionals like this and then act like criminals.

Date of experience: May 27, 2014
California
1 review
3 helpful votes
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I want to give this site a zero. But here is why a 3 I have had a few good experiences but recently I had one that is making me consider ever using this
Site again. My boyfriend ordered me a "handmade" print for Mother's Day. The shop owner gave him a timeline of when it would arrive (before Mother's Day) it NEVER ARRIVED. He then contacted the store owner and she stated
It had been mailed and she didn't understand why we didn't get it but would send a new one. Sounds to me like she never mailed it. Another week and half went by and today I received her "handmade" print. She printed something off
Her computer... It's on computer paper. WOW! I could not have been more disappointed. If I were you I would NEVER order from COLORSANDMORECOLORS

Date of experience: May 24, 2014
Thailand
1 review
4 helpful votes
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As a seller its a NITEMARE! They treat you like S#@t and you can not get a reply out of them when you email them with a problem but when they want you for something its a different matter, they are straight on your case. I really don't understand why they do this? Customer is the main priority to run a business and they just haven't got a clue! Very Very Very poor :(

Date of experience: May 19, 2014