EtsyReviews 1,570

I have been a seller on this site for over a year now. I think it's a great community and I have nothing but good things to say as both a seller and as a buyer of Etsy products!

Please read my seller review. I have sadly been a seller on Etsy since 2012. They have taken over $4000 in seller fees and continue to bill me for a closed shop. They have something called "Direct Checkout". This is where a buyer will pay me and Etsy holds the money for 5 working days. This is an escrow company that just makes money on our money. There is an 877 number to call that rang for over 17 minutes. No live chat, no actual human answering phones. Stay away!

Etsy is hard to review overall as you are buying from individual people, so like anything you get some good, some bad and some in between. I did have 2 items that were never shipped and their shop was shut down. I filed a claim through paypal, was refunded the money. You can get some great stuff but you have to do your homework. Read the reviews, I don't buy from people with under 100 reviews unless I have previously bought things from them before, check their join dates, really look at the pictures, if there is only 1 I usually won't buy from them. Read the descriptions and the store policies. Overall I really enjoy Etsy and have found some great and unique things but you need to do your research to make sure you're buying from someone legit.

This website is hard to give a full review on seeing as its shipping from the stores themselves. But for me I have been lucky to get the good ones. My orders come within a timely matter and the whole process is just wonderful. I think that it is a grest website.

Don't purchase from merchant retronana. She elects to not track her packages and refuses to compensate for lost packages or to show proof that it has been sent.

I only purchase from this website when I come across something I really want to buy, e.g. book merchandise (I'm a bookworm). I've had about three experiences with different sellers. The first 2 sellers were polite and helpful, and my items arrived as promised. The last seller I dealt with, was quite abrupt (he replied curtly and I felt annoyed with him) and I felt quite uneasy about making a purchase from him so I backed out of the deal as politely as I could.

Given the fact that this is a marketplace, I would say that not all sellers are bad. But there are plenty of scammers around too. You should be extremely careful about who you purchase from.

I've mostly had good experiences with Etsy. However, I'd definitely be careful. I've had 2 semi-bad experiences. I always recommend reading their descriptions, to see it they sound knowledgeable, and check their credentials. I also check their reviews, & you might even want to e-mail former customers. Obviously, at website like Etsy, people making handmade crafts will vary in skill. Never trust a product that only has 1 photo of it, or a jeweler that can't identify the gemstones they used. Always communicate with the seller before buying their products, and ask them questions. That said, most of my dealings with Etsy have been good. Also, 1 of the 2 sellers that I was semi-disappointed with, they were happy to give me a refund. Sometimes products look better in the photo, sometimes they look better in person.

My first order was from Mentis 1987 And not what i was expecting, Description on product said it was sterling silver Not true. The chain was silver but the pendant is not, don't buy from this person they are not selling what they advertise

Buyer Beware, worst online experience ever. Lindsey from Etsy Modernmama sent a $300 Christmas order to the wrong address, when asked to assist to fix the problem she shifted all the blame to me the customer which is very unfortunate. The idea of the product is good, quality is ok but the service, shipping QA, refunds and value are not worth the purchase.

They just ripped me off. I purchased 3 cards of Lady Ellen hair clips. They charged me $12.00 plus shipping and only sent me one card. Only 8 hair clips on a card. I tried to complain to them and they wouldn't even accept my complaint. This is a real rip off. I can't even contact them. Don't ever use this website.

WHAT CUSTOMER SERVICE? HOW CAN THIS COMPANY POSSIBLE SCALE WHEN THERE IS NO, REPEAT NO CUSTOMER SUPPORT...

I've been selling on etsy a long time. My sales have been terrible no one can find my listings. When you look for something handmade its mixed with the vintage. I've spent a lot of time trying to figure it out. I advertised to bump up my products so someone would find them. I sold 1 thing at Christmas and they are returning it. I see others with products that aren't as good as mine for more money. Clearly there is a pecking order I'm real sick of it. The site is very disorganized. Their listing categories suck they don't listen and aren't doing anything to make it better. BTW I make my living online but can't seem to sell much on etsy

I really liked an item and wanted to buy it. For 2 days I tried to use their payment process, PayPal, but it was not working. You can not contact Etsy. The email that I sent, asking for help, was answered with the suggestion to "contact the seller". I did and after 4 days, agreed to send a Money Order to the seller. You can guess the rest of the story. The seller took the $377.00, cancelled his Etsy account and his cell phone number. Etsy said they couldn't help me because I had not used PayPal…. But Etsy, I tried for 4 days! Etsy has ignored the entire issue and was not willing to give any forwarding info or any help so that I could try to re-coup my money. It has been reported to the police. There is no support for the buyer. Beware!

I am a seller on Etsy for the last 4 months. Just recently was contacted by their product integrity department saying I need to change my gift baskets despite the fact they are the same as hundreds of other sellers. They are saying my baskets are not handmade despite the fact I hand make every basket. No gift basket has all handmade items items in in especially food items and I have seen plenty of sellers on there doing the same thing. I believe it is selective persecution although I do believe it is a good sight for getting your product sold. Sellers beware this can happen and I have seen other reviews about this. No gift basket is totally handmade and trying to get a seller to change things in their gift baskets is limiting their business creativeness. Allowing everyone to sell things not totally handmade but targeting certain ones is unfair so sellers beware in the Gift Basket category.

An update to the review 4/22/15.
I recently did a search on Etsy of gift baskets and have found some that were filled with items not handmade. I went back and cautiously added items to my gift baskets and reposting the photos. Well, as of 4/22/15 my store has now been closed permanently for selling filled gift baskets like everyone else. An empty basket does not sell and is just a decorated basket not a gift basket. Apparently Etsy is strict with some sellers and not others so sellers of Gift Baskets beware! You will not be selling gift baskets on there just decorated baskets. Sell at your own risk on there! There are plenty of other non discriminating sites that will allow you to be creative with your gift baskets. Etsy is not the only site to sell and certainly not the fairest having forgotten what made them as big as they are - "the little businesses". I'm sure they would not close a shop making them big money percentages so unless you have more than Gift Baskets I would definitely think twice about selling on there!

I buy things there all the time, so far it has been good. Only once did I not have a good exchange with someone who took money and I never heard from him again. But it was only a small amount so I will chalk that one up to learning a lesson. But other wise good site.

This website is hard to rate, as everything on it is handmade and very unique. That being said, I have ordered from them 3 times, trying to be fair. I have had 2 horrendous experiences and one uneventfully average time. The sellers for the most part are quick to ship, once I was VERY upset because an image of something I bought was radically different from what I received (color, size, weight etc) only to message the seller and NEVER getting any answer. I cannot trash the whole website I may have just had a couple bad experiences. I will still look around from time to time, might buy something else I like but for now, MEH

Believe it or not if you thought ebay has alot of fake / counterfeit merchandise than stay off of est.com. Just do a search of "cc" brooch, pin, ribbon, bracelet, earrings, even REPLICA and you will see tons of counterfeit Chanel merchandise. I have tried reported these counterfeit items through the "report item" button on etsy and even writing to etsy's supposed marketing integrity department but etsy REFUSES to remove any counterfeit merchandise on their site. Since the sale of counterfeit merchandise is illegal and etsy REFUSES to remove these items, etsy should be held culpable. Shame on you etsy.com

They do not honor scheduled order shipment dates. I am 5 weeks into a placed order with no ship date yet despite several broken promises.

Be VERY careful about using this website!
We found product description (earrings) misleading in that an antique was strongly implied but what was received was cheap modern. Similar things are available almost anywhere. We paid GBP £36 but US parcel carried customs declaration value (by sender) of USD $9.99 which is approx max GBP£7 at current exchange rate.
Attempted to return goods (as is our right under UK Distance Selling), but no reply to email.
US supplier had originally made preposterous claim that the nature of the goods meant no return would be possible. Because ETSY has what purports to be a UK website (and thus, registration), and because we were paying in GBP£, we stupidly assumed ETSY UK would properly abide by Distance Selling customs... should have known better.
The goods we want to return are absolutely unused and pristine in every detail in original unmarked packaging. Goods are fit for resale without contest.

We have ZERO RESPONSE to attempted communications.
For ourselves, we shall NEVER deal with ETSY again... and suggest you think twice.