EtsyReviews 1,570

Tried to return some items that were apparently over the 14 day window for returns and weren't exactly as advertised (multi color instead of just one color) and received a snotty reply: "By the way, even 5/11, it is still over 14 days. Policy is policy. If you give us a bad review because your order is over 14 days not allowed to return, we will report you to Etsy and post your threatening email under your review to let people know what kind of buyer you are." Wow... such a great company to do business with, and certainly the last time I do.

My cc was stolen and I was issued a new one. When the new one came I tried to update it on etsy since I owed $0.20 for a listing fee. However, due to a short cc shipping time, their exceedingly short grace period ended and resulted in them suspending my account and then wouldn't allow me to update it with the new cc - there was no way to just update the card! On top of that, I wasn't allowed to purchase anything from etsy because I didn't have a valid card on file - with no options for updating to a new card. This glitch in the site is absolutely ridiculous and a middle schooler could fix the coding to allow a new cc to go through plus pay a fee. Why would I have to plead with them to call me so I can beg to have my new cc be put into my file to pay less then a quarter in fees and buy something.

A while ago I had purchased a LEGO figure from a seemingly popular LEGO seller on Etsy. The seller is located somewhere in Europe. I never saw my package. There was an issue with the package itself, and it was never delivered. When I tried getting my money back from the seller, the seller basically told me I was out of luck and not getting my money back. Even though I never even SAW my order. I never physically got to see it because of post office issues. When I brought this up with Etsy, they backed the seller. SO the package went back to the seller, the seller got to keep my money... I still don't know what I did wrong. I feel completely cheated. I use Etsy sparingly now. There is maybe one seller I stick to ordering from, and it's not often. The products I get from this seller are the best, so I want to stay in touch. Other than that, I wouldn't buy much on Etsy. I would trust other websites like eBay or Amazon over Etsy a hundred times over.

I ordered 2 golf balls priority for a party on Sunday. I text the company multiple times asking where my order was, no response. On friday 3 days after a placed the order priority, they sent me a confirmation that iit was going to be shipped that day. I emailed them again, no response. Now next week I will be shipped a useless order that was supposed to be priority. Please think twice about using this company and don't let them ruin your parties!

I used to love etsy and even promoted them to everyone and even inspired some friends open shops of their own to sell there too long ago before they were as widely known. It is people like me who made etsy the community it became. I feel they treated their sellers better before they became public. It's not the same any more. They are becoming like another website I know that rhymes with dejay who's getting hammered by another website that rhymes with parmesan.

You'd be surprised how dirty some sellers play the game. Your competitors will be the ones to complain about your listings if you are doing too well (even if they are the ones infringing your original creative ideas). Have a few complaints and etsy will close your shop and it won't matter what you say. And if you have 2 shops, like I did, they will close both of them.

You're better off creating your own website and driving your own traffic through other websites. At $. 20 per listing (for 3 months or until it sells, at which time you will incur another $. 20 to relist), fees add up real quick despite them taking 3% final value fee plus additional 3%+ if you opt for direct deposit.

I purchased several items for my upcoming wedding from this site. Loved all of them. They arrived as described in a timely manner. Would recommend!

I had a shop since 2012. I was paying them over $350 in selling/listing fees & an additional $350+ in payment processing fees PER MONTH...
They closed my shop - REFUSE to listen or help in any way. VERY generic email replies when i do get one.
They WILL NOT even reply to my emails & they STILL have $$ in my payment account that they refuse to release to me. However, they still want me to fulfill my orders & ship them out at my own expense & i have to hope that they release the funds to me.
Not sure what to do... because etsy HAS the money & not me. At this point I don't care about the reviews... I want the $$ for the sales so I can complete & ship the items or the buyers will be assed out till etsy decides what they're going to do. Its not fair to ME or the BUYER, but I don't have the $$$$- Esty does.

I ordered from Hello Little Joys/Little Joys via Gmail in February 2014. In particular, the sushi hair clip trio sit and bandana bib trio set. When I received my items they smelled of cigarette smoke. The hair clips fell apart immediately and the bandana bib had a Chinese tag on it. Come to find out that this individual is an infamous scam artist who purchases her items from Aliexpress and resells them for more. I found it sketchy how this person doesn't list their full name or address. Come to find out it's because she's well known for being an insane thief and hides her name because of this. Beware!

#hellolittlejoys #littlejoys

I am an Etsy shop owner. I actually have two shops one is five years old one is just a year old. I recently had my five-year-old shop hacked and contacted Etsy immediately for help. They responded by suspending both my shops stating it was for my protection. I strongly believe it was for their protection not my own. I am a single mom of two daughters and my Etsy shops are my main source of income to take care of my family. I have made numerous attempts to contact someone at Etsy for help and support to no avail. The company that preaches and teaches to us shop owners on the importance of great customer service has proven to practice just the opposite. I am angry and disappointed; among other feelings I am heartbroken. Etsy had given me the opportunity for a life I truly enjoyed and now, in my opinion, has taken it all away at the click of a mouse. The hacker started the process but Etsy has done the unrepairable damage.

I WROTE A CHECK AS ETSY LETS AND ALLOWS PEOPLE TO WRITE CHECKS AND MAILED IT THIS WAS OCTOBER 2016 AND I WAS SUPPOSED TO HAVE BABY IN 8 WEEKS WELL IT IS NOW APRIL AND STILL NOTHING LIKE REALLY?! ETSY SAY THEY CANT DO $#*!, MY BANK WONT DO $#*!, AND THE COURTS SAY SINCE IT WAS ONLINE THEY CANT DO $#*! SO I GUESS IM GONNA HAVE TO MAKE A 13 HOUR TRIP TO BEAT THE HELL OUT THIS LADY AND MAKE SURE ITS WOTH THE MONEY I SPENT ON BABY AND MAKE SURE ITS WORTH MY DRIVE ALL WAY DOWN THEY BECAUSE THIS $#*! WILL NOT GET AWAY WITH STEALING FROM MY $#*!! STAY FAR AWAY FROM THIS PLACE AND YOU CAN NOT CALL ETSY THEY HAVE A NUMBER BUT IT TELLS YOU TO EMAIL BASICALLY AND HANGS UP LMAO SO I HAVE TO WAIT WEEKS FOR THEM TO RESPOND AND HEAR THEM SAY WE CANT HELP SORRY! LIKE $#*! U I WILL HELP MYSELF TO HER DAMN DOOR

ATTENTION CONSUMERS! Use another trusted site. There is absolutely NO buyer protection. First purchase a few months ago went smoothly. I didn't like the item (t-shirt) because of the quality. But, I just decided it would be a hassle to ship it back. Second, and LAST time was a few weeks ago. Different "company." But, again for another T-shirt. I placed my order and 8 DAYS later, they convo me that it's out of stock and will be delivered in another WEEK! By the time it gets to me, it will for sure have passed the date I needed it. But, I figure I could use it for another event. I receive the package and now I'm pissed off. I specifically asked if it was going to be a certain color or atleast close to it. It's not. I'm baffled and even googled the color. Fast forward, I'm 100% not satisfied. The transaction, the quality (looks like something you can get at Charlotte Russe. But, for a cheaper price tag!), the fit (unflattering). I ask for a refund. Denied. But, she does offer to trade in for another shirt. Of course, after paying for shipping AGAIN, this shirt that I'm trading in will cost me $35+. SO not worth it. But that's not the point. I don't want any of the products. I just want my money back. Contacted Etsy and same lame answer as other people on here. No BUYER PROTECTION! Cancelled my acct. Going back to Macy's, Amazon, eBay etc. This is your last warning before you buy anything on Etsy! Just DON'T! Especially from HappyHeadTees. Learned my lesson. Never doing business with Etsy again. I have just bought myself a $27.58 rag for my car.