EtsyReviews 1,570

My fiance recently ordered a ring set that I had picked out from an Etsy shop called ""Zhedora." Over 2,900 (5) star reviews was the main reason I chose this particular Etsy shop. All their jewelry is claimed to be hand-made, which can take 3-4 weeks. On the day he was told the ring would ship out, he received an email stating my ring would not be ready for another 2-3 weeks because they were flying to Canada due to a death in the family. I understand things happen, but this was the day the ring was supposed to ship out, so why wasn't it ready yet? They offered a 10% discount for the ring, but would only apply the refund after the ring arrived. My fiance obliged rather than to cancel at that time. After over two months of waiting for my ring, I was so excited to finally put it on my finger. From a distance, it was beautiful, but on closer inspection there were very obvious flaws. The center stone was set crooked and a bit cloudy, and the ring was not stamped 18K, as they stated it would be. Within a day of wearing it, the center stone was so cloudy that I was embarrassed to show it off. Afraid of hurting my fiance's feelings, I didn't mention it, but was relieved when he noticed it. He then contacted the owner, who responded with, "did she get it wet?" Their page states, "All of our stones are incredibly tough and durable." Not to mention the fact that the care instructions say to wash them in warm soapy water. He argued back and forth at which point the owner wanted to call and explain their different stones and (at our cost) offer an upgraded stone for another $400.00. He then requested a refund,, which to our relief, they did not fight him on. I will give them credit for allowing us to return the ring, but I would NOT recommend buying jewelry from Zhedora.

I placed my order for Barney invites April 10th. About for days later I contacted the maker via email and asked when my order would be ready. At that time she said " will be sending via email shortly". Well shorty to me is like a few hours but here I am going on day 7 with no invites and two emails unanswered? The money has already been taken out of my bank account so I'm confused as to what's taking so long considering it's a digital file? I'm not a very happy camper as I still have to print out invites and send!

I'm thankful for Etsy... I've been a shop owner for 4 years. It is very expensive to keep your shop. I've had a good experiences in the beginning selling and buying. With buying from shops with a couple items no reviews don't do it they might shut down. My shop open 4 years... has the best customer service and lately I feel like the customers are scammers. What's up with that? Customers should realize that we are solo most the time and do almost everything from start from finish and have reasonable completive prices beating out the big guys.
You have to be a good sells person to bring in customers at Etsy because almost everything is a custom order.
I'm defiantly looking to away from Etsy to make more money as its not cutting it lately. My advise is start here and work on another website platform so you don't get stuck like I have been. I'm looking into shopify and bigcartel but then again they don't help you with the marketing part like etsy. I'm just grateful for the orders we do get, and hopefully one day can just have the etsy site as a side gig.
Thanks for reading! :)

The most poorly handled transaction I have ever seen and make sure you all read the fine print very clearly because their return policy if you try to even see if the item works is there is no return policy. As I found out recently! So now I have a $50 piece that will not adhere to the wall (when other pieces do) and neither Etsy nor single stone studios will stand behind their product. I would encourage you all to look elsewhere because these are very cheaply made and the owner is everybit as cheap.

Bought boots from a merchant in brisbane australia (victoria is her name and is just as stupid as etsy customer service people) boots were not described properlyand could not wear them. Return was ok, except they want me to pay for shipping, which would have cost me 70 dollars to return 114 dollar boots. 6 weeks I dealt with the merchant and etsy. They never once said anything about my complaints about the return costs. This victoria just kept raving on about how no one has ever had a problem with her merchandise. Etsy also ignored all my questions, always dancing around the only issue I had with them.In the end, etsy resolve team did absolutely nothing but waste 6 weeks of my time. I will never look at this site again. And beware of merchants from outside the USA. Nina H

I was an Etsy merchant for about five years and worked my butt off to make my shop successful. But year after year, Etsy seemed to create policies that worked against the merchants, not for them. One was allowing all the Chinese junk companies into the fold, which would jam up the search pages with non-handmade items. Etsy's last move was changing the search engines by giving the top rankings to new merchants as a way to lure them in. Why? So that when their rankings began to drop they would advertise for higher placement. All of these merchant sites are now using this trick. What this means to the merchant is measly sales, but when a site like Etsy has millions upon millions of shops under its roof, those measly sales add up. Bad for you, great for them. Once again, women get exploited in the workplace. ( Ironically, Etsy is owned by a guy.) Don't fall for these sites ladies. Find another way to sell your goods.

OK I have an Etsy store I make Pillows, Its a Pillow store (. With me so far)
I make a maternity pillow its U shape that's all no reference to any other pillow, like a name or Print, or what ever. I get an email from etsy saying they removed my listing because of a copyright infringement WHAT!
ITS A PILLOW you can't copy write a pillow. Unless lets say you had a pillow that look like a Disney product and so on. This is a U shape Pillow. There are thousands of U shape pillows... So if you are going to put a store on etsy be careful don't spend a lot of money on it. So don't make Lamps because someone will say they have a copyright on lamps ( I'm Being Funny) I like to share this stuff I have several sites and it always amazes me the genius of the upstairs office and the rules they make and if you have an eBay store you will know what I mean. Thanks Richie C https://www.etsy.com/shop/pillowpillowandstuff

Looking at different sellers SALES, it is obvious that some people are very successful. It is interesting to figure out why. Because they may not not always be items I might find cute or would rush to buy.
What are these sellers with high sales numbers doing differently in the way of marketing their items? Or is Etsy promoting certain sellers differently? I do know that when I tag my items I use every imaginable description I think someone searching for an item like mine might use.
My only complaint would be that sometimes it takes me pages and pages to find an item of mine. I do greeting cards and whimsical daughters birthday card or best friend birthday card or sons wedding card or whimsical Angel get well card seem pretty good tags & I rarely find anything of mine pop up on the first search. It may be because Etsy has so many more sellers now than when I first created my Etsy shop. Other than that, it is a very user easy place if you are looking for a place to try to start selling your items on line. It doesnt require a lot of start up $ and at. 20 to list each item you cant really complain.

Etsy is a business, but it is not run like a business. It is run like a bunch of right out of high school girls sitting in an office sniping at their customers and basically offering no actual customer support - either because they don't know their jobs, or the policies suck. Good luck if you have a problem. I had to spend an entire morning sorting out one transaction through them. I have also noticed that everybody copies other people's designs. A really bad site if you are an artist with original ideas. I will be taking my business elsewhere, HAPPILY!

Furniture purchase from an Etsy seller called the WoodworkerUK
Nothing but a nightmare and Etsy are so unsupportive of customers backing their dubious sellers instead. This was a £928 transaction
The review I posted on Etsy says it all.
"Despite me providing exact measurements, this furniture arrived far too big for the space I had specified. I had been promised that the benches would slide under the table but they don't as they are the same length as the table. Bespoke? No not at all. To add to the issue both benches have significant lateral movement This has become by far the worst purchase I have made ever in my life. It was to be used for a unique family event at Easter and now that is ruined. The after sales support has been woeful with no replies for days now from Mr Jones - he doesn't seem to care."