Etisalat

I'm really very frustrated and tired by the attitude of these people. And I would say it's the worst company to take an Internet connection with. I had already been stuck in a really bad situation in the month of November'20 wherein I was ready dealing with some really bad employers. And had to immediately leave the country as they had canceled my Visa without even notifying me and when I called Etisalat to cancel my account, one of their executives/agents told me that it was canceled and I left with a free mind. Even my Visa had got cancelled and I left the country so there was no consumption after Nov'20. But when I came back one of an Agent called me and asked me to pay him AED300 and the whole procedure took place like the way it does and then suddenly after 3 months I see that they suspended the connection again. And since that day I have been getting so many threat mails and calls to pay an amount of AED 2800 something for no reason. And these customer executives calling and irritating me again and again. I'm so tired of telling them stories and complaining. I tried writing on their mail but their server blocked me. I even asked for a settlement by paying for the month of Nov'20 and then they said you can pay AED 400 first and then we will file your complaint and when I asked them for something in written they said they won't be able to provide it until I pay. Is this a Fraud Game going on?. This has been a horrible experience for me and in my opinion, you should never get a connection from them.

Unethical pricing strategies - criminal in other parts of the world. Automated service is a joke. Disappintubg to see such an unethical company operating in the uae

Etisalat staffs are not educated about the plans, dont know what to say and says multiple things each time. Why is it that when you are going to Etisalat to take an account, you are being treated royally and when I want to cancel the account, Im being just given a number and asking me to call that number? When I went to Etisalat store in Madinat Zayed, the guy who says he is the acting manager was rude to me and was raising his voice against me. Wow! Is that how you treat your customers? Good job! If only you teach your people to behave first!

Etisalat has been providing very bad service and day by day it has been proving that a telecom-network can substandard it service quality more than ones imagination/expectation. They have been investing very huge amount for advertisements/marketing, actually for what? There is no competitors to beat, I think not at all. It is like monopoly but still they have been investing millions for marketing only. If the consumers/customers had alternative suppliers they wouldn't choose Etisalat such a versed customer service they have been providing for many years. I'm wondering why it has been happening in such a beautiful country. The consumers, they have not been getting any proper rights/response from their supplier(Etisalat). Many people may had read books regarding monopoly market but they have not seen any real one in their life because we may think it has not existed in this generation but No! Folks! It's a perfect example of monopoly and we all knew and we can say, we cannot exist/live without the help of telecommunications especially in this time and the same sector has been ruining, we cannot imagine this is happening in this beautiful country.
Why I did not share my experience here because I just went through the reviews most of the people had explained their experiences and we all knew nothing is going to happen and we cannot do anything.

Who cares our concern/complaints.

They knew sure that I cannot raise a finger against the supplier(Etisalat) they have been eating that much quantity of foods and they are very healthy and can able and possible to beat a poor and unhealthy person who does not have the money to eat.

But one day all unhealthy people will gather then only can defeat this supplier(Etisalat), I have been waiting to join(Alternative efficient service providers/Suppliers).

Who knows, how long will I need to wait or the same healthy man share/provide his food/efficient service to the poor and sort the issues and remain everyone be healthy. Wait and see if we all are alive and survived from this pandemic.

When a line is asked to be disconnected, please simply cancel it. After a while, I found four months of pending payments without any prior notice.
They disconnected the home line and threaten of travel ban!
Come on people!

If I could rate it zero, I wouldn't hesitate. So let's say my rating is actually zero. I was with Du and I thought Etisalat is better so I switched my line with them. Ever since I get charged every month 20-30 dirhams more and it was fine by me. However, me and my husband moved out from silicon to business bay and we wanted to move our eLife package 250mbps 389 dirhams. After contacting etisalat, we learned that they don't provide this service in business bay since it's controlled by du and the only way to avoid paying a penalty of 1,200 dirhams is to stay with them and subscribe for another package called Bitstream offering 25mbps for 399! That's 10 times slower. When I told them it's ridiculous, they offered me another package 50mpbs for 599 :)! ! That's not only 5 times slower but also more expensive than what I'm paying right now for 250mbps. I complained to Etisalat, TRA, and nothing! That is absolute thievery. If you are unable to provide me with the same exact package and same exact money or at least something very similar to it, don't steal away my money and pretend I'm breaching the contract. You are breaching ethical codes!

Worst customer service ever, waiting for few hours with very slow service, either you need more employees or teach your employees to work in a more productive way

Recently had this really bad experience with the sales team. A sales person bullied me into taking a plan with etisalat mentioning internet would be provided in my residence. When I noticed the address on my contract I told them it wasn't the correct address. The sales and processing team mentioned its ok just provide your correct address to the installation team. After which the installation team tells me they cannot install the internet service to my apartment. When I tried to contact the sales team the person who offered me the sale, he did not even bother answering my call or replying to my query nor did he bother returning my calls. That's when i realised the sales team at Etisalat are just a bunch of bullies who can do anything to get a sale and then forget their customer after the sale is done. By far my worst experience with Etisalat. I hope the reputation of Etisalat is not duped by employees like these. For this experience I was forced to add a star so I could submit my review. But honestly they don't even deserve that one star.

I requested for a home shifting last week and I informed them that I will be moving out on Saturday and since I call them every day some other technician will call me and ask me weather a iam at home while I keep explaining them that I will be there from Saturday 30-jan-2021, but same thing will repeat next day some other guy will call and ask the same question, and today i. E on Thursday 28-01-2021 they disconnected the line where as my appointment is on Saturday for the connection, very unprofessional service, I got really frustrated with this service I wish I could have any other option for the internet service.
And I am expecting that some one will call and ask what is the issue and at least some one can tell me in advance what is going to happen.

The worst network, after care is zero, customer service shamefully please do not entre into a contract with this network.

The most appoling phone company I never been with, I have had Telephon in UK and Spain but this is the most appoling company. They misinforme you and send you confusing sms. They are only interested in getting your hard earned money. Some of the people answering the phone their English is very difficult to understand and keep going on and on about the same thing and repeating what you just told them

Very bad experience on the Service beside the employee ask for cash for Installation, I request my receipt and say they were going to email it. Never put the service, the Internet was cancel and the money was gone the employee is Mohammed Phone number *******372. Be aware with him. I already put a Complain with Etisalat

Please stop Etisalat from operating in any country.
Please stop its operations everywhere in the world. Save human beings from this gang. Call to all governments, please save dignity and humanity from Etisalat.

I've been using etisalat 12 mbps plan and they for no reason reduce the speed below 0.7 mbps, it is extremely frustrating because my work is online, i get slow speeds and am unable to do things, i pay for the wifi but on many days they cut the wifi slow and it is very very infuriating. At this point i am fed up of their services and can leave them anytime. My personal suggestion never use etisalat use any other telecom company!

The customer service at Etisalat UAE it is worst service you can see in your life.
I wish If I am able to rate it Zera star not one star
When I talk about the customer service here, I am talking about the service from the responsible manager not the line staff
I tried to reach the managers for last one week but they refused to receive the calls and always promise to call back but they did not
Each time they keep you on hold for more than an hour without response
Simply, they do not care at all
AA
*******354