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Etisalat Reviews Summary
Etisalat has 60 customer reviews and ranks 217th in the Internet Service Provider category. Common review topics include customer service.
Very happy from the services excellent connectivity fully satisfied from it if we compare du so they are having horrible services.
Charges you for services you have never subscribed to. Pathetic customer care. Automated customer support is an absolute waste of time.
Trying to speak/connect with etisalat customer service representative is the worst! It takes for ever to get someone on the line to assist you, once you finally get someone you get disconnected, and they don't call you back… the WORST! Especially when you are having connectivity issues.
Goto another company. These people will tell you that you're phone is the issue, or your connection is the issue when you explain to them their server is down yet again, that you can make payments online, that you're out of data and need to recharge etc
They make excuses, offer ZERO support and don't give a damn if they lose you as a customer. Go elsewhere!
Virtual assistance neither assist nor allows us to speak to advisor. Worst services if you are trying to troubleshoot
Disgusting customer service. Staff is useless. Wanted to apply for Wireless Connection for 199 AED made 23 in way to Marina moll, where lady told me that I can apply only online. Then I wanted to apply online with my Emirate ID and guess what. Error in system. Called them they told me that I am not a Cluen so I have to buy a number for 35 AED and then I can apply and order something from their site. Ridiculous.
I am traveling and my Etisalat SIM is not connecting to the local network where I am. It's been 4 days I have been trying to reach someone to talk to at Etisalat with no avail. All I get are automated systems that are absolutely useless. I am likely to be disconnected from my number for the next two weeks until I return. Once I am back I am surely moving my number to Du. This is completely unacceptable!
Never ever call their call center. They will help you to shoot your blood pressure from lower to higher side with the help of virtual assistant
Assalamualaikum
To sir Etisalat ceo
As my own experienc. After got selected as sales
Executive for SMB for A7 Area got trained from team leaders. They sake me out today for silly reasons telling this month we don't have open right now there is opening for next month. They make me seat out for full 3days to say this.
One is horrible CEO SAJEEV in etisalat channel partner TMQ he joked on me in Malayali language.
I ask him for my job salary for 11days he just treated me like beggar and give 20AED to travel my destination.
Take seriously step on this guy bcoz. I don't want any Muslims brother should suffer like me jazakallaha khair.
Take seriously action on reviews.
Regards
Your Muslims Brother
I have taken a new land line for my business and been 2 months till not not installed
The person called me the first week when i had filled the application and informed me that some device is out of stock and did not give me any date or time
I have been following up every day and they keep pushing me like a ball
800 101 says this is busines and call ******* and they say call *******
And the agent i contact says that the device is out of stock
2 months they cannot provide a land line
Etisalat is not nice company with services like this
It the worst internet keeps disconnecting and they took 50 dirhams from me 1 time they love to steal people's money and their internet is the worst and it's not worth 100$ every month should be like 10$ its mostly lagging
First of all their house moving internet option is not working in the app, i went to the business center to initiate the request that i will be moving out to new place and i gave them the dates, one of the customer service called me after 2 days to fix the appointment for the technician to your new place and right after that they cut off my internet connection without informing me from my old place, i called them so many times but every time some their agents said it'll be restored in few minutes and later on they stopped picking the call and their automated service is even more worse, if the case is open and pending from customer service they'll not allow you to connect with any advisor to take update.
More pathetic thing is the communication gap between the advisors some of them said it shouldn't be disconnected unless you move out and some said that it gets disconnected once u initiate the request. Over all worst experience will not recommend it to anybody. Better to go for Du internet or virgin.
I called customer service to inform them that I am moving and that i will have to relocate to an apartment in the same building. Instead of cutting it after the moving day. They cut it on the spot and give me an appointement after 5 days for the technician to come and relocate the connection. Finally when I complained they asked for 50 AED to restore internet connection.
If you live in UAE and you got a package. Be ready for rxtra charges, gaming movies, extra charges that God knows how you got them. The stealers liars that are ripping you off.
This scammers would eat your money out! They disconnected the services due to non-payment and still continue to charge me monthly. Now to cancel the subscription, I have to wait at the end of the month and pay to switch it to prepaid. And by the way there will be charges on switching it to prepaid. This is bull$#*!! Money eaters! I would not recommend this network to anyone and would never wanting to deal with this company again. They dont even deserve a star. Shame!
Worst of the worst...
From all aspects.
Very unprofessinal
Bad service
Rude employees
No respect for ppl time
They put you to talk to an automated machine that does not help you. Just takes you in circles. I visited the outlet in festival city only to be told they don't deal with internet and no assistance or alternative offered. They staff said they wont be there any more everything will be digital. I changed my line to du now I am changing my net to Du as well. I know it wont bother them but its fine. Just need a piece of mind and be assisted by humans.
They staff were lied to me in metro station that SIM card is for free and prepayed plan for 250 but I can cancell anytime before 28 without getting any charge
It's the worth company I ever deal with internet all of sudden I don't have for hours my bundle minutes all off the sudden are gone you call customer service they admit the problems but there's no slotion theyre the worth ever don't waste you money and time on them.
They want to charge for the full month even though I am cancelling on the 2nd of the month! Why? No such terms in contract.
