eSparesReviews 37

Last june I orderd heat sensor for my caravan fridge £ 89,40 now october still no sensor I HAVE ASKED 9TIMES for my refund asked for a phone call all I GET IS A TICKET NUMBER VERY POOR

Ordered a part for a dishwasher at 19.35 found it was the wrong part so ordered the new part and returned the old they gave me a refund of 3.99 what a joke, don't use this company scam merchants

The espares website is easy to use and make orders.
However once payment has been made, the customer service is non existent.
Against our better judgement (of not using a local spares shop) and for ease we ordered a tumble dryer belt that was urgently required.
The postage options are poor with no next day delivery however we assumed with a postage charge the items would be delivered promptly - a la amazon!
Received an email confirming despatch, however espares use Royal Mail, possibly the worst delivery service available.
The item never arrived. We contacted customer services and had contact with Safiyyyaahh.
Despite the item being well overdue already, and they couldn't locate where the item was - ie tracking, she still said we'd have to wait 10 WORKING days to be able to file a claim against Royal Mail and only then would they send another item out.
For an £8 item I expected a much better service and more proactivity to sort the issue out.
Do not use Espares unless are certain the item will arrive or it is not urgent as they will not care once you have made payment.

The worst company to buy from and their customer service is the worst. Also funny a company has no phone number. Def avoid them at all costs. If i could give them 0 stars i would have.

8 days later I have not received my washing machine part. I needed this urgently and had paid for postage too. They don't provide any tracking information even though the dispatch email says click here for "tracking info" when you do click there it takes you nowhere! But to a page saying thank you for your order do you want to order this item again! Erm no i dont! I have even received the first one you cownboys. They won't answer telephone calls as they have a recorded saying "we are working digitally" apparently. Why don't they say that on the website rather than saying call us on this no. When the number is a dead end to a recorded message. I sent them on the online contact form and its been more than 48 hours and no one has got back to me. The last resort I tried the webchat 5 times and no one answers me on there either. Absolutely sick of them and I will not be using them again.

I have now been waiting for a month to receive my refund back every time I ask where it is theres always some sort of excuse. Ive had to get my bank involved in retrieving my refund I will never be purchasing from Espares again.

I tried to order RIGHT HAND Freezer Pins for Top Flap, but only the left hand version was pictured on their website.

I tried to explain this to them by written email, but you refused to talk to me without a serial number that begins with "85" (but the serial number to my Hotpoint freezer does not begin with "85").

I tried to show them exactly what I needed, but you refused to accept any images sent to them.

I tried to contact them to talk to a human being about this question, but they refuse to use a telephone.

I ordered a part for a broken tumble dryer - a belt. It wasn't until they had taken my cash for an item in stock they said it wouldn't arrive for 7 days - even though they made me pay for delivery. My wife is disabled and needs this badly. I couldn't call them. Their web site said fill in a form online - I did - it replied that they would acknowledge my note within 48 hours! If my enquiry was important then go online and chat. This I did. I was told I was talking to "Fiona". I explained I needed the part next day - could I pay more for that? Could she expedite it? If not I needed to cancel - started spouting "terms and conditions". Couldn't cancel apparently. I cited UK and EU Law of Contract about delivery. I asked if this was an off shore call centre - no reply. I asked to speak to someone senior - no reply. I asked to cancel - said they couldn't guarantee it would be cancelled! I asked for a refund - was told to order another product, pay again, express deliver that one, then send the second one coming later back to them and they would then consider a refund! After a very heated debate she said she would talk to the warehouse and ask for fast shipment - but couldn't do that if I cancelled my order. I accepted that... nothing for a day. Then a note to say 24 hours later it had been sent to despatch. Nothing for another 24 hours. No way of tracking. SO, basically, don't deal with them. Don't give a monkey's about customer service, won't solve customer issues, spout terms and conditions, their call centre CLEARLY doesn't understand UK Law, can't escalate, or cancel with a guaranteed refund. Don't touch these people with a bargepole - they don't give two XXXXs about customers. Even when I said I was a mystery shopper and would write to the National Press with the transcript of the conversation they barely waivered - but it was only then that the offer to talk to the warehouse was made.

I ordered a new drawer for my freezer. Due to woefully inadequate package it arrived damaged, twice!
Then they refused to pay the return postage when I couldn't print out their label, even though I sent them the receipt.

I ordered a freezer drawer in December. They told me after I ordered that this was a "special order item" and I had to wait 28 days.

In Jan, I asked for an update and they told me they still hadn't received it and would dispatch to me once they had it but couldn't give a date.

I asked again in Feb but received the same response. I asked again in March and they then told me it would arrive by 31/03. In April, I still didn't have it and asked again for an update. They told me it would arrive by 19/05.

19/05 came along and I still didn't have the drawer. I asked for a refund and they cancelled my order 27/05. I was told my refund would take five working days by cheque (I paid via PayPal so they're forcing me to accept a refund method via different means then how I paid).

20/06 I still have no drawer and no refund! I asked and they've told me the cheque was issued 11/06 (two weeks after my cancellation) to wait another week.

So to summarise, they've taken seven months to not deliever the item I ordered, then tried refunding me via different means then how I paid and haven't processed the refund in an acceptable timeframe. They advertised a product they couldn't source and lied about its availability repeatedly.

AVOID USING THIS SITE!

I shop here as they have a good range of goods, from oven trays to vaccum parts, dust bags, even some parts for your dish washer, washing machine ect.
The best thing on there are the tips and tutorials to help you say your dish washer broke.
I would reccomend these to you